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July 2023 by Bailey Thompson
Previously I was a compass bank member for like 12 years and they sold out to PNC. I lost some perks with the switch but stayed to see how it turned out. I really enjoyed the previous tellers that left with the change BUT Patricia is still there. She’s always been very professional, helpful and polite. I’m happy I stayed.
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July 2023 by Harry Evans
Good place to get your money , and have checking account there
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November 2022 by William B
They don’t do their job in this bank beware they will ruin your life at this bank! The feds should investigate the employees here!
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October 2022 by Lindy Harris-Gracie
At first I didn't like this new bank was taking over my old bank. It's a quiet little place with an awarding winning app...but PNC just made it better.I don't know why people like those big banks. Lines are ridiculous. Never had ro wait at PNC and mobile deposits clear immediately. Love it...
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April 2022 by Steve Baillie
Thieves, took my 3k check to be cashed and they kept it!
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March 2022 by rosa ramirez
Horrible experience, very unprofessional. I just left the bank wanting to withdraw my money and close my account due to me relocating. I was told to wait someone will see me and give me a check I asked if I could get my money cash and was told it was a large amount for me to be carrying(her opinion) when it was BBVA I would withdraw more then what's in my account now with no hessitation. When I was seeing by someone else I was told to come back tomorrow because the supervisor was with a customer and did not know how long it'd take until I was seeing and she understands I have 2 little ones with me ?? I was told to use the ATM if I needed cash. Went outside used the ATM did not go through, went inside( they didn't realize I had walked in and I heard them talking about me when I was approaching them the second one that had helped me left) to withdraw and was told I had to wait until another day because there was an activity "pending" on my account and there were no funds in my account. I told her it shows my full balance in the app with no activities. She said the app is different from what the computer shows her. I told her I had made a transfer Tuesday to my PNC account and it showed on my side it was posted. She did her "research" and said "oh yes, I see it posted today" I followed by asking why I couldn't be given the now half the amount I was requesting and she stated the only way I can make use of my money is through the ATM if I needed cash and/or use my card at any store. I told her there was no point on coming back tomorrow "to close my account" if I use my card because then there will be more transactions pending and won't be able to close my account. She said they would post today?? I hope she don't expect me to believe her. Either they don't have the full $4,700 that belong to me or they don't want me to close my account ? she followed by "it's just a matter of getting used to the new updates just give it some time"
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March 2022 by Lindy Harris
At first I didn't like this new bank was taking over my old bank. It's a quiet little place with an awarding winning app...but PNC just made it better.I don't know why people like those big banks. Lines are ridiculous. Never had ro wait at PNC and mobile deposits clear immediately. Love it...
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January 2021 by Jeffie H.
Worst bank EVER!! They cannot manage to do anything correct! It took 3 YEARS to transfer accounts into my name after my mom died and recently made me make an appointment that was going to take "two hours" in order to close my dad's account, that literally took 5 minutes. INEPT, IDIOTIC, RIDICULOUS!! NO STARS!!!
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September 2020 by Lisa Cavazos
I love this branch. They have a small staff but always are professional and friendly. I have had my account here for over 20 years and the #1 reason I have stayed is due to the awesome service.
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April 2020 by Aero M.
Atm is always down and theres only one...also not opened on saturday like most other banks...the company in general is trash the app is great but with constant updates youre never guaranteed the ability to login...constant fees and the tele-service sucks...constantly getting out of network fees for all point withdrawals...
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April 2019 by John B.
I would not bank here. They are a predatory lender. They charged me 28% interest when my LOC needed to be renewed using the excuse they needed my 2018 tax returns. This was in early January and impossible for my accountant to get them prepared. I was able to get another loan from a local bank. I will never bank here again.
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November 2018 by Paola A.
This bank has completely confirmed how much customer service is dead. On top of this company being the worst you can bank with due to all the fees they charge, this specific branch had it upon them to make matters worse. "Assistant Manager" Wendy, was perhaps the rudest "manager" I have encountered. I was completely upset when I found out I was charged twice for overdraft fees because the company doesn't process transactions properly, so you can go negative and pay those enormous disgusting fees, and instead of being courteous about the anger I was feeling (just like anyone who just found out $62 were taken from their account would) she proceeded to advise me to "not spend money I didn't have in my account". I wish there were more that could be done about bad customer service but all I can do is tell people not to come here to avoid being demeaned by some "assistant manager". If you still appreciate good customer service bank somewhere else.
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October 2018 by Delila Danielson
Very rude tellers. I went in to ask a question and the fat lady just looked at me and said no and then turned away. Please nobody use this bank. They do not know customer service
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October 2018 by Randall Ashcraft
The tall lady older is the rudest she is very raceset. I reported her rude and unperfecional manner last year too head office . I use the branch once a year can not belive they have some like this in charge.
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September 2018 by Mrs. C.
Customer service is the worest I have ever Experienced. They don't value their customers. If you are looking for a bank I would continue looking. I have been business customer for many years and I was treated very poorly. The bank manager is not professional at all.