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June 2022 by Eric M.
I used this Branch for Business Deposit. There was 1 guest in front of me. It took the teller approx 25min to process 1 transaction! The teller never acknowledged anyone waiting in line. The other tellers processed 4-5 transactions while I waited. Your business accounts don't have all day to wait while you BS with people. This is a HUGE training opportunity for you guys! It's critical to be efficient, and the teller today working the business window was horrible. I'll use another branch next time!! Luckily I don't use this Bank for me personal banking or I would close the account!!
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May 2022 by Ashley L.
They have a driver up ATM. Convenient and super easy to use, get what you need and go. Highly recommended!
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July 2021 by Stangfoot S.
They LOST the access records of our parent's safe deposit box which included us as their children. As a result we cannot access the box our parents set up in this branch. They refused us access to the box even though we presented power-of-attorney papers for my living parent. They suggested that we bring in a certified death certificate for my dad (even though my mom is still living) to re establish access. Prior to my father's death he had us added to the access permissions of the box which we signed in this branch in 2013. We have accessed the box since my fathers death. They have obviously lost all of the records which is unforgivable for a bank to do. Also, they apparently have little understanding of power-of-attorney law. No excuse for a bank to behave this way.
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June 2021 by erix garcia
Its 4:03 and I got denied entry from the security, .. and in the website it says it closes at 5 pm. I dont know but this bank has lazy workers!
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January 2021 by Long N.
They need more help at the counter yet there are 3 security guards at the door. Why do they need 3? get more help at the counter
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March 2020 by Rod G.
Go ANYWHERE else. Always slow service and need appointments or lots of spare time to get ANY EXTRA services other than deposit/withdrawals. After 20 years with B of A, I AM DONE. Just paid off $300,000+ mortgage on sold home and applied for refi on current home with MORE THAN DOUBLE THE LOAN AMOUNT in CASH available. After the loan rep Armando assured us some " credit issues" we were completely upfront about would not be a problem, he failed to update us or return my calls and emails for 3 weeks. I had to make several trips to the brand h after making online appointments only to be told the website was not telling the branch and he was out to lunch, out sick, or with other customers. After nearly 5 weeks we were DECLINED for the very issues we disclosed and could have been told on day one that was the case. So today I came to wire the funds to pay the house off instead and now have to wait 45 minutes because only one employee is able to do a wire transfer. $100's of thousands of dollars cash and a $400,000 mortgage are no longer at B of A. All the manager could say today was "It isn"t our fault you were declined." On the bright side, there will be a "mortgage burning" party at our house soon! Guess who is NOT invited.
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October 2019 by Naoko M.
My mom is 78 years old, waited in line for over half an hour (that can be a long time for anybody, much less when you're 78) as two tellers were working. She noticed the manager standing around doing nothing. The teller didn't acknowledge the wait or say anything (honestly, if someone had thanked her for her patience and apologized about the wait, she would've been totally happy), and at the end of their transaction, she asked to speak to the manager. She was pointed to the man who was doing nothing. She went to express her frustration, and when she asked him why he wasn't helping out he apparently laughed in her face and offered no explanation. Classy, bro. You don't have to be rude to old ladies to make yourself feel more powerful. Maybe, instead....do something to make the world better.
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August 2018 by Annita C.
HORRIBLE customer service. One teller- 10 customers. No one stepped into help. All the others sitting back, chatting amongst themselves. Elizabeth, the teller was extremely rude and aggressive.
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July 2018 by Mark K.
I didn't know anger until I started banking here. This is the most shady business I have ever worked with. After numerous bad experiences I paid my balance in full and closed my account. 6 months later I received mail from them saying I have unpaid account fees and late fees. This is a bank Mafia that needs to closed
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July 2018 by Kathleen K.
Wait wait wait took out the merchant line so now we all have to wait. One person busy afternoon none of the managers step in to help. So disappointed used to be ok last year.
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September 2017 by Dharm S.
I am having BOFA since 2011 and I interacted with 40+ branches across US but this so far is the slowest and in-efficient branch I have ever witnessed Couple of times, I can see 3-4 tellers are sitting when you have queue of 2 customers whereas front support staff is 1 person for 4-5 waiting customers, I have to break my patience and head over to explain to manager to how to manage the staff Though Staff seems to be right in most places as they are helpful and willing to go extra mile but unfortunately leadership have issues
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April 2017 by George O.
Donna Maria was a gem! However, the bank was a mess. General cleanliness and organization is really poor. The date was upside down and incorrect on the desk to fill out the bank deposit slips. Also, the armored truck parked behind me so I couldn't get out.
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February 2017 by Joseph F.
Of course it sucks its b of a. Long lines and 2 tellers. They don't even take change at this bank like wtf you're a bank. Went here again today because it's by my house. Tried to withdraw 10k from my account they literally said they don't have enough more...but I have over 100k in my account. I just don't understand and will be transferring my money to another bank
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January 2017 by Linda P.
Daniel s. Is awesome! We got cash advance, escrow wire transfer, opened up new account and jointed an account through him. Very patient, calm and educating rep.
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December 2016 by Lae P.
Probably the slowest BOA I've ever been too period. Run away if you can. There were only 2 tellers working on the holiday season during rush hour. I'm only with them because I pay my bills using the online app other then that I wouldn't do business with them.
