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March 2024 by Mikes A.
I went in to do a wire transfer for a property we are about to close on, and they said they are booked for the day. I asked if I can stick around and maybe an appointment will fall through and I can get the help, and she suggested I go to another bank down the road. That's when I got mad. I told her "There ain't anyone here! And you're going to tell me u can't help me?!" Literally I was the only customer in the building at that moment. And I still could not get the help I needed. I'm done with Bank of America. I've heard great things about Wells Fargo
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June 2023 by Crown Leaf Tree Services INC.
The number one
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June 2023 by Silvia Suzzette Abarca
Nobody inside NO wait!!!
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April 2023 by Mat C.
Poor service, long wait lines. Bankers are terrible, they treat customers with no respect, a lot of personal questions that I never asked at other boa locations. They don't believe who you say you are...even with card & pin entered
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March 2023 by Annette Pasco
They really should provide better security so pand handlers don't just walk up on you while you're at the ATM. I actually think some sort of rear view mirrors should be placed above the ATMs to provide additional security. Especially at night. That neighborhood has really gotten bad in recent years and you have to be really careful using the ATMs at night.
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March 2023 by Linda Whitaker
Welcomed by Silva… very polite and helpful. Thanked me for opening an account.
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January 2023 by Theo B
Walked into the bank without an appointment because I needed to send a wire, Emily and the bank manager were in the lobby. They quickly checked the schedule and realized they had a quick window to get me in. I was immediately seated and helped right away. Emily was very personable and knowledgeable. The manager came by to check and make sure I had everything I needed and conversed a bit. Great experience!!
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August 2022 by KAMAL MUKHIJA
Zero star 1 teller and big line??♂️
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July 2022 by Andy Lam
I was reminded why I avoid coming to this place the services is byfar the worse I ever been to in any bank of America branch. Had an appointment for 2:30 about loans and seeing my options. While waiting I was approached my an old lady name Silvia asking me what I'm here for. I told her I have appoint at 2:30, she then ask what for so I told her for a loan she then said we don't do that type of loan. So I ask her how about a personal loan she said no to that. I asked her what option do I have she said get a credit card. All short answers with the attitude of not wanting to help. I asked her I have a credit cards but they don't offer the amount I need, then she said get another credit card . With the same attitude not wanting to help. As I stood up to walk out being upset I asked her if ya can't help me or won't try to help me why didn't ya tell me over the phone instead of making me w and wasting my time.ste gas coming here.
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June 2022 by Thuan L.
I was reminded why I avoid coming to this place the services is byfar the worse I ever been to in any bank of America branch. Had an appointment for 2:30 about loans and seeing my options. While waiting I was approached my an old lady name Silvia asking me what I'm here for. I told her I have appointment at 2:30, she then ask what for so I told her for a loan she then said we don't do that type of loan. So I ask her how about a personal loan she said no to that. I asked her what option do I have she said get a credit card. All short answers with the attitude of not wanting to help. I asked her I have a credit cards but they don't offer the amount I need, then she said get another credit card . With the same attitude not wanting to help. As I stood up to walk out being upset I asked her if ya can't help me or won't try to help me why didn't ya tell me over the phone instead of making me w and wasting my time.ste gas coming here.
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November 2021 by d trump
Usually only two tellers. Neighborhood is rough and dirty. Homelessness. On a ok bz day u still will be in line for a while. Dont go on payday Fridays or the beginning of the month
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September 2021 by William Garcia
The locations great ?
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July 2021 by Calvin Baker
I have never in my life been so humiliated by trying to complete a simple transaction. A worker at this branch named Raquel was the most condescending person I ever had to deal with. Only speaking to me if it was a chance to talk down to me. Raquel told m to go to another branch. I asked if BofA branches all have the same policies. I asked multiple questions and just got a smirk from her while she's staring at her computer screen doing nothing for at least 1 minute. I don't know what she was going through this day, but having security stand and watch me was the worst move they made. I never raised my voice, in fact, I kept saying please to Raquel to answer me. I'm sure someone reading this thinks I must have done something to cause this and can tell you. This was the first time I truly realized being a tall black man was working against me. I felt so humiliated as a human being. FYI, Raquel never showed me the policy I was asking them, so I called a couple of branches and ask them. They told me it was not true and I should have no problem using the card.( which I have multiple times.) That's why I'm writing this review. I would give no stars if possible. PLEASE, be careful here!
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April 2021 by Randeep K.
The worst customer service. I was there yesterday , to get a letter from bank for other private loan purpose. After waiting 45 minutes, i was being told to call the customer service because they are not allowed to help someone on that. The lady was so rude and loud . While i was waiting, she was talking to other customer and explaining the other customer , she was so loud that i could hear all the personal info on that customer.
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March 2021 by Otilia Sanchez
To me as a good bank I being a,customer for a long time I always been treated with respect
