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January 2024 by Brianna Tellez
Balboa is so unprofessional, people can not ask questions without getting yelled at. They do not know what they are doing because the person that was helping me couldn’t open a website. He kept telling me he can’t do it. Balboa is horrible and they are racist to people that speak other languages.
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October 2023 by Charlie C
Awesome company great customer service Ms.Grace is always really helpful!
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August 2023 by cesar vega
Good bank so far for my auto loan every time I call they are super nice I been a costumer for one year already no problems
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April 2023 by betty watson
Avoid using this place they like to threaten and forget when they make payment arrangements and make accusations about customers having bad attitudes when it’s actually their employees and their employees can’t send documents that they’re supposed to and then want you to hurry up because they messed up and do it on their time
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December 2022 by Steve Hernandez
Fair and willing to work with you.
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July 2022 by Mark Paige
Completely dissatisfied with their service.
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July 2022 by David Crum
Bad customer services. They charge un necessary fees in which no others financial institutions do that. When the loan is paid off. They record to three major credit bureaus as “accounts closed”. Not “paid in full”.
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May 2022 by Barbara L.
Great place to work with. Staff is very helpful, service is quick and efficient. I've put my savings here for decades and their rates are wonderful. Raymond helped me today and I couldn't be happier as he went out of his way to help me with my accounts.
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February 2021 by Ezekiel Vang
Only Bank that was willing to do a car loan for me. I dont know where all the negativity comments are coming from but the staff seems pretty attentive over the phone. Billing does bug me cause I have to call every month but, thats no biggy.
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February 2021 by karanveer cheema
Great Bank. They work with you when most banks try to charge you atleast 10% higher APR. Would definitely recommend them
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February 2021 by Geno
Horrible bank, won’t accept my Payments. This is every time I try to make a payment I have to call them personally and hope for the best.
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February 2021 by Robert Lohse
My father had accounts with them for many years. They were always friendly and easy to work with.
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February 2021 by Zola Volsan
I Absolutely will never do another loan with this company again. The people you talk to about paying your bill are absolutely rude/ horrible, one of them literally screamed in my face, to my knowledge his name is Gabe. I Have only met one good person their in my whole 2 years financing with them her name was Grace i recommend her if you have to deal with this horrible place. When you talk to them at this location they blame everything on their corporate location. I am currently dealing with a total loss threw this company for my car my agent is now Patricia B. For 2 months now i have been stuck in the same claim with them. Agents call me monthly harassing me about my loan but have no information on my claim, and say they mail is delayed do too COVID in Fresno. With the knowledge that the mail is delayed they should give clients extra time without penalty, instead they threaten of ruining your credit. This company also didn't give out financial assistance with loans during COVID they let you defer 1 payment with adding 200$ on the back of your loan. If I could give this place 0 stars I would. The only good this this company has is Grace for actually caring about her clients. They need to go back over who they hired to be on the phone collecting payments, because had it been in person being spoken to this way serious issued would have occurred. I am HR of a company and well all deserve respect. When I am done with my claim I will posts how long the process was and more details.
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February 2021 by Vwtroy
whoever sal is in these reviews must be from another planet. This is by far the worst place i have ever dealt with in my life, worse than the IRS and the DMV combined. Saying my ACH payments came back as insufficient funds, when i had funds in there. I cant wait until I can refinance with another company. One day you will suffer the wrath for all the problems you have caused your customers.
