-
August 2024 by meri vardanyan
I took my 100k dollar car to this shop for SIMPLE repairs. They gave me back my car A WEEK LATER THAN PROMISED AND WITH 30 CODES. My car did not have these codes before to me taking the vehicle in to the shop and I showed them pictures THEY DID NOT COOPERATE. Now I have a car that’s a non op because of their incompetence.
-
August 2024 by Linnea Warren
My Mercedes wouldn't start, so I had it towed to Bailey European on Sunday afternoon. They weren't open but as soon as I took them the key, they got right to it & was done by that afternoon. They were polite, knowledgeable & efficient. I won't use anyone else. Thank you Bailey European!
-
June 2024 by Vanessa JARAMILLO SERRATO
The customer service/trying to even get an appointment at the Mercedes Dealership since buying our vehicle has gone downhill- so we decided to try Bailey’s. Despite being busy or booked, they don’t treat you like an inconvenience and try as best as possible to help you. Anytime I have had work done or need annual services, they give a thorough rundown of what’s needed and honest recommendations. They keep good communication about your vehicle being done as well. Glad we found this place!
-
June 2024 by Beverly
We decided to take my car here to get it repaired, because the dealer was too expensive. I am so glad we did! Bailey did an excellent job on the repairs. They replaced my alternator and a belt that was cracking. My car works great now! I highly recommend you take your car here to get it repaired.
-
May 2024 by _Ishhtv
Worst European shop in Fresno. I DROVE my brother’s car for them to fix a misfire on the vehicle. When we got the car back, we had to get it TOWED outta their shop cause the car no longer read the key (nor the spare). Also, the receptionist unprofessional. When asked about the car, she giggled and asked if I was sure I left the car there. After giving her the information of the car she still didn’t know which car I was referring to until she remembered it was the car that had the driver door get stuck when trying to open it. Terrible work. I’d give it a 0 star rating if I could.
-
May 2024 by John Direito
DO NOT LET THIS SHOP TOUCH YOUR VEHICLE! These people are operating as a full service german auto repair shop and will tell you that they just had a job like yours come thru and hes putting the same mechanic on it so it moves faster! They had my 750i for an engine swap for 4 months and lied all the way thru the ordeal. After spending $14,000 on an insurance claim, our car is now at BMW where we are paying out another $15k to have it repaired and installed properly. He gave me my car back throwing over 25 engine codes with missing belts fasteners clamps and even worse on a bmw there were missing sensors everywhere! My guess is he steals parts off cars for other jobs and tries to keep your car til he can steal more off another car. We got every excuse in the book and even a kind of break down and a very uncomfortable explanation of his messy personal life. Completely unprofessional. Come to find out he is now telling our insurance company that he didnt even have the equip. To make the repairs needed to complete the install and repairs. How this man hasnt lost his certifications and rights to repair cars just further disappoints me about the california bureau of automotive repair. Do yourself a favor and read thru every single review and you will see the patterns in the negative reviews which also outweigh any positive ones actually left online. It was common for there to be more than one distraught customer in his office at any given time. In the end he will tell you to take your car elsewhere and he will pay for anything thats deemed his fault and he has yet to cut a check for his screw ups. Absolutely no excuse for putting old belts back on a new engine on a $100k vehicle. This guy has no business working on any vehicle let alone German cars. He has no clue what hes doing nor does he own the tools to complete the projects but sells you on it anyway
-
April 2024 by Casey Pierce
Work was performed without a hitch. Had a transmission flush and rear def. Price was good.
-
March 2024 by Karma
They told me not to call to tell them how great my car is running ?? so I figured it would leave them a great review. Customer service excellent my car is running like it's brand new. And worth the money and service they did amazing!!!! I didn't have one complaint
-
February 2024 by John Packard
Great place, mechanic is truthful, and will not try and beat you out of money.. Real stand up guy! I will be going here from now on
-
February 2024 by Carlos jimenez
After looking for a good mechanic for my BMW 2007 x5, the BMW dealer recommended this place where they helped me solve the problem, very satisfied with the service and kindness to the customers
-
January 2024 by Alaa A. Rababah
They never care about the customers or car they only care about money, they charge me 650 for doing nothing and they never fix my car and they saying we don’t know what’s going on we think you should send the car to the dealer. But you have to pay cause they spent sometimes look without fix.
-
January 2024 by Gary Taylor
Amazing. Super service!
-
November 2023 by John Meisser
Great place honest people good prices
-
November 2023 by Matt D.
Top notch shop and friendly staff! Great communication, pricing and service! Highly recommended!
-
September 2023 by Kendra D.
We have been following Julian Bailey around since he left the Mercedes service shop years and years ago. Him and his team are wonderful people and he has always taken excellent care of our vehicles. We trust him completely and refer all our friends and family to him.
