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January 2024 by Phanindra Gunturu
Scientists could discover new medicines and get FDA approval in the time it takes for someone to stand in the pharmacy queue waiting for turn
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December 2023 by Srinath H.
Well their pharmacy gave a time of 930 on a Saturday for getting a shot for my wife - apparently they don't open till 10AM on a Saturday. I could have given zero stars. This location on Decoto and Fremont always has issues - long lines, unreliable timings etc.
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December 2023 by Rohit S.
Worst pharmacy ever. Staff are under trained and over whelmed. Every time I'm here I have to wait over 30 minutes for getting my meds. Please use the 24hr Walgreens at Mowry instead!
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November 2023 by Scabrous V.
Walgreens is a criminal operation. More in a moment, but first I'll just say that most of the floor staff are innocent and doing their best, and the pharmacy crew are among the kindest folks on earth. My issue is with corporate or IT or someone(s) at the organizational level. EVERYTHING in this store has THREE PRICES: 1) The shelf tag price. 2) The price shown in the Walgreens app. 3) The surprise higher price when you actually get to the register. This is NOT just a one-time thing, but a CONSISTENT PATTERN. I've brought the shelf tag issue to their attention...that time it was just a 20 cent difference and I'd let it slide, but wanted them to know it was "seen" and a recurring pattern. They just nodded and sighed and said "We are SO under-staffed." Today though...an item shows as $24.99 in app, and then a BOGO50 promotion...buying two should total 37.49 + tax at the register. Instead, they ring up at 31.99 each and NO promotion. I explain that's not right, not what's shown in the app. They give me attitude. "Where are you seeing THAT?" So I bring it up, zoom in on the price and the promotion. "Well that's wrong. They're $31.99 each." I'm trying to be polite and not go all Karen on them. "That's...like...bait-and-switch or something. You can't do that, it's literally against the law." They scan it again with their mobile scanner this time, which presents the item in the same Walgreens app interface...and it comes up at their scam price. I scan the SAME BAR CODE with my phone, it comes up 24.99 and BOGO50. "Well the system says 31.99," they tell me. "Okay, fix it," I say. "I can't. That's what the system says the price is." I try my best to explain that I'm not mad at them personally, that I know it's "the system," but this is a criminal act, the store is breaking the law with this price switch. They can't fix it, they won't get a manager, and a line behind me is starting to queue up and this needn't be their problem. So I put the items back and stepped outside and tried a different approach... Find item in Walgreens app. Make sure "show in-stock items only" is selected. Add two to cart for pick-up. Go through the app check-out, price and BOGO50 deal are correct as intended. I'll just wait in the lot for a few minutes while they pick up the same items off the same shelf, and I'll get a text message when it's ready, and pay the correct price. 15 minutes later I get a text, "Sorry, we're unable to complete your order and it has been canceled." I go back to the app, search for same item, it now shows as "Not sold at your store." The same item that's right there, on the shelf, that was in my hands just a short time ago. The ridiculous hoops they jump through to show one price and then not honor it. So obviously fraudulent. Everyone at Walgreens HQ deserves jail or worse. A curse on them all!
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November 2023 by Damian Urias
This is a very nicely kept Walgreens. Super clean. Cashier was super nice as well.
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October 2023 by Mez P.
Pharmacy. I think since the Lucky' s chain moved all the pharmacy customers to Walgreens the service has gone down. Called 6 days ago to have a prescription filled. Check in with them they told me they did not have it and that they never recieved a request from me. They said i must have called the general "main" pharmacy line. Not i didnt. I spoke to the pharmacy on decoto.... Or so i thought. The tech said that part of the rx would be ready today. So instead of me picking it up..... I just called another drugstore... ready today
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October 2023 by Robin Ram
Horrible customer service. I called the store four times today for assistance, stayed on long holds, and when my call got picked up they hung up.. all four times. The store manager/s need to be held accountable.
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August 2023 by Madel Nimer
Please go to different store if you need prescriotions!! This location sucks!!! Had to wait an hour just to get a pick up prescription!!!!
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July 2023 by Ganesh K. Ramamoorthy
One of the Worst & Rude Customers Service in Photo Department at this walgreen.. poor response and non of my order delivered on time all the they say reasons and excuses to cancel the order !! Beware!!
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July 2023 by Julie G.
This location is a little bit better than the Fremont Blacow location in terms of feeling a bit newer and cleaner but the staff at the Blacow location were much nicer. The younger clerk here was rather grumpy. She did help me but with a scowl. I'll only come here if necessary. I'd rather go to another location.
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July 2023 by Farooq Omar
I had to wait in line for 1 hr for just one picture. And their employees were so rude they kept on ignoring us, and kept on saying they'll be there in a minute but instead of a minute it turned into an HOUR. WORST WALGREEN EVER
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June 2023 by Khrystine C.
Stopped by Walgreens for their photo printing service and what should've been an easy 5-10 min photo pick up, was more like a 20-30 min WTH is going on here. I waited at the photo counter for quite sometime while there was at least 4 employees in the store ( 1 at the register, 2 doing who knows on the floor, and 1 more sitting at the photo counter who couldn't help me apparently.) Usually I would be able to pay for the photos at the photo counter (there's a register there), but the employee told me to get in line at the front register. That's okay with me, but since there was a line I was going to use the restroom first. She blandly told me where they were and I should've known when I opened the door to the back, that it was leading to somewhere I did NOT want to see. To put it very mildly, the bathroom for customers was the most disgusting thing I've ever seen. I would have rather used a porta potty at a busy music festival. I honestly don't think it has been cleaned in weeks if not months. Which is crazy, because it looks to be in their break room. Customer service here was also very depressing. No one here smiled and only answered in monotone sentences. Yeah, I'm not coming here again.
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June 2023 by Frances P.
Caucasian female pharmacy tech in blue scrubs working on 6/7/23 around 8PM needs to pick a new career. Zero customer service skills. Was explaining to her my issue with their protocol and she had the audacity to ask me why I switched to picking up with them instead of CVS! Did she want me to explain my dad was in need of medication that CVS was out of for his crippling pain caused by his illness?
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June 2023 by Ruishi Tao
The pharmacy asked a series of questions and at the end they told me they cannot gave the Covid bivalent vaccine because of no US health insurance. Then why bothering asking all those personal questions upfront???
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May 2023 by Shweta V
Terrible check out experience! Made us wait to buy one product for 20 minute because the checkout associate wasn’t able to figure a basic check out. Do NOT come to this store
