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March 2024 by Nieemah Jenkins
Double check if you're getting a notary done because I'm having to come back a second time to get the witness and date filled out. Because the association refused to fill out the required information. And been waiting to speak to a supervisor for over 40 minutes and still counting.
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March 2024 by Brian Renteria
Helped out a lot when it came to finding a box for a large item. Very helpful team.
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January 2024 by Lorenzo Lamar
They are respectable, funny, always willing to help, always go above and beyond for customers satisfaction! All my questions and concerns are answered in a timely matter no matter if the line is out the door. They make me feel like number 1 priority EVERYTIME I visit the store
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January 2024 by dayi taylor
Friendly associates, clean store, very short wait time. Dina was very helpful.
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January 2024 by Tee Dee
Cheerful quick service
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December 2023 by Jessica Scott-Phillips
The staff in this store are so awesome! They are friendly and always are happy to help.I appreciate the help and support 8 i get from this store.
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December 2023 by Yu Wan
Great service by Dina. She was very courteous and helpful.Went out of the way and gave all the information and details regarding the shipment. Now this will be my regular store!
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December 2023 by Thomas Cuadras (Tblox123)
The trainee at checkin was very helpful and knowledgeable. Said a lot about the store.
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October 2023 by Bhavan Mehta
Pay extra dollars to tape your package?!!I had a highly disappointing experience at the UPS Store recently. During my first visit, I didn't have a label for my Verizon package, and they refused to accept the return, stating it wasn't in their system. While I understood their policy, it was frustrating.On my second visit, I returned with a label, but this time, I didn't put tape on my package, assuming they would inspect it as they did before. To my surprise, they refused to inspect it and demanded an extra $2.21 to tape it up. This inconsistency was infuriating.To make matters worse, the agent I dealt with was not only unhelpful but also rude. This level of service is unacceptable, and I won't be returning to the UPS Store anytime soon.
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October 2023 by yoganandhini Janarthanan
It is becoming rare to see people who care and help; wanted to send something overnight and the staff was amazing ! We missed the deadline for overnight by 3 minutes ( 5 pm cutoff) but they were kind enough to let me ship . And the package was delivered the next day before 10:30am as advertised ( unlike FedEx and their horrible customer service ). Happy return customer
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October 2023 by Ved Moh
Entire team came together, from the manager to the frontline staff to ensure my important docs were rerouted to a different destination at the last minute. It was so last minute - as if one of them caught the hand of their delivery man from ringing the door bell. It was clearly above and beyond the typical customer service that one expects. For me the team was the last savior, and they delivered willingly and wholeheartedly. Truly appreciate it. I've used them regularly over the past few years but this experience was a complete delight.
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October 2023 by Sumanth Nekkanti
Poor service from the store. Wanted to get a passport picture from my thumb drive and they did a lousy job by not even cutting the picture and made me cut it but didn’t hesitate charging me the full $16.53
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October 2023 by Lizzie Duggins
Entire team came together, from the manager to the frontline staff to ensure my important docs were rerouted to a different destination at the last minute. It was so last minute - as if one of them caught the hand of their delivery man from ringing the door bell. It was clearly above and beyond the typical customer service that one expects. For me the team was the last savior, and they delivered willingly and wholeheartedly. Truly appreciate it. I've used them regularly over the past few years but this experience was a complete delight.
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July 2023 by Ryan K.
Finally they have an automated system for Amazon and other returns. Makes my experience much better
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July 2023 by Corinne L.
Daniel is the most helpful UPS employee ever. He went above and beyond to help me with a stressful need and return situation. He wasn't frustrated at the amount of time it took to help me and kept assuring me that it was no problem. I had a tricky return and from start tofinish he was just so helpful. I appreciate his kindness and helpfulness to what could've been a really awful experience if I was with a different employee. He is the epitome of what great customer service should be!
