“It was quick and easy. I was able to book the truck within few minutes and I was able to pick the truck within 1 hour:
I didn't give 5 star rating because the mobile app didn't work wile returning the truck. There were a couple of issues:
1. While going through the return flow, if you change the orientation of your phone then you have to go through restart the process again. It was annoying. I hope UHaul will fix this problem soon.
2. I ran into another problem at the very last step of return process, the application will wait for ever mentioning that it is updating the backend. It never moved forward to the final step. I tried at least 3 times and got the same issue. Finally, I had to return home without completing the process. Next day, UHaul representative mentioned that I could have called them and mentioned about this issue.”
7:00 AM - 8:00 PM
4833 Thornton Ave, Fremont“Recently "Me and Patti" ordered a couple of new LazyBoy Recliners. They got to us a couple of weeks early. Great, yes? No. We weren't expecting them for at least three more weeks. I don't have a pickup or van. What to do? We decided to call our local U-Haul, shipping moving supplies too, and rented a newer looking clean van. Ordering on line is soooo easy. Got to my local U-Haul five minutes early. The office was clean, organized, and with staff ready to help. My guy, Jorge, was the best. Check out was so quick. I would say I was ready to go in less than five minutes. I was thinking " Wow that was easy". Check in , and hello again, Jorge. We got the van back into inventory, less than three minutes. "Who knew? I didn't." So let's put this all together. Quick, easy, rental on line while at your dinner table, way too cool. ( Even with Patti telling me "No phones at the table".) Then flying through check-in and even then more awesome, practically handed Jorge the keys and left. So easy, so happy. And you can be happy too. U-Haul on Thornton Avenue ( right near 880). Need a rental truck or van? Need moving boxes or supplies, U-Haul has you covered. ( Like a warm and fuzzy blanket). Jorge and the rest of the friendly staff are ready to help you get real happy, really easily. "Me and Patti" will be renting a box van on January 2nd 2024. Going to Sacramento to pick up my new (to me) Ducati D2R "Monster 803. Toys for Xmas. Never gets old. We'll let you know how that goes when we return. U-Haul Fremont, ready and very happy to help. "We like it, alot."”
“From booking to returning, every associate was extremely helpful. Assisted me in measurements to ensure I had the proper vehicle for the proper movement, which was my main concern. Thank you to this particular store who did everything past my expectations to ensure my haul was truly accommodated. Thank you.”
“The staff and customer service is amazing at Grimmer. I only rent from that location because of the staff! The equipment has always been in top shape as well-- but the vibe amongst the team there is so helpful. I appreciate their level of staffing, training, hiring, and whatever else is going on behind the scenes to make my experience carefree and accurate. Thank you Grimmer Fremont uHaul team!”