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February 2024 by Brandi S.
Terrible customer service. When I asked for help with finding items, I was met by a loud sigh and eye roll, and no eye contact when asked what I needed help with. This middle aged white female with red hair was not shy to inform me that she didn't know anything about printer toners and I'd just have to "figure it out" for myself and then bring the items back unopened if it didn't work out. Unenthusiastic and not even an attempt to help resolve the questions I had. I will just order online next time.
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February 2024 by Shelly Mack
Great for Amazon returns.
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January 2024 by Kristina S.
Great customer service, clean store and has well stocked products. Would recommend to others for their office supply needs.
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January 2024 by Cynthia S.
Coming into this branch made shopping a breeze! Mainly due to its helpful staff directing me as soon as I entered this branch I was here to get a label printer to help me re-organize Excellent service from DANNI who was my cashier: very helpful informing me of discounts and sales in effect which helped me save money as well!
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January 2024 by Irene Tong
Avoiding this Staples if I can help it. Manager was quite rude to me -talking to his staff on his headset the whole time I was trying to return items I bought online. He looked annoyed and was very short with me when I didn't have the right return code. I felt very intimidated. He was polite and helpful to the person ahead of me. Not sure what his problem was. He didn't even have the courtesy excuse himself from finishing my transaction (didn't hand me my return confirmation receipt) before leaving to do something else. He had someone else do it for him. SMH
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January 2024 by Jessica Scott-Phillips
The staff behind the counter are always in bad mood,and I don't like going here but it's the closest to my location
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January 2024 by Guy A.
This store has everything for office supply. Staff is good, too, but there are some bad apples in computer sales that deserve attention, such as Tawseef. I noticed early on that on each occasion I went back to the store to fix his problems, each time he said I said something I didn't.
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January 2024 by Serena C.
The lady at the printing station was very rude and has no boundaries. No respect. Didn't like her attitude at all.
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January 2024 by Omar E.
Yikes!!!!! The incompetence level at this store is crazy. Don't bother with TSA at this location. If they do it correctly they still won't be able to tell you if it's successful or not. Different reps have different answers and they really seem like they don't want to help. Iam being told to wait 5 business days. After that they are coming up with an excuse because it's busy and can take up to 60 days... they can't search the info to see the status so do t waste your time. Only way I found out is because Amex refunded the amount for it after 3 weeks. Poor customer service and a waste of value.
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December 2023 by Amy G.
I've been here several times for printing services and Amazon returns. While the print quality isn't good, I still find myself dropping by for quick pick-ups for office supplies and other items. The staff here is mostly helpful. More helpful than the ones at the Milpitas location in the sense that I don't have to spend 10 minutes just to flag someone down. The employees here are efficient in the few times that I've been here. The only issue is sometimes when they go on lunch break, the lines can move extremely slow. Overall a good, reliable Staples to come to.
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November 2023 by Chet Dayal
Effortless Amazon returns location plus good copy center here
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September 2023 by eswar reddy
Never go to this store for ups package drop off. They say they don’t give any envelope to send a package even though it’s prepaid package and ups mentioned that envelope will be provided for free of cost.
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August 2023 by Rosie’s Fun World
I went to get my TSA and I was sent an email with the wrong information. I am recently divorced and showed all of the proper documents to prove my new/original last name and the email sent to me still had my married last name. I’m beyond floored because I have a flight coming up and this has been such a major issue for me. My suggestion to people trying to get this courtesy is too WAIT until your DL/Passport has your updated last name so that you don’t have to go through this. This has been such an inconvenience I can’t even express it in words.
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July 2023 by Jenn P.
Get a gut job and start over at this location. Fremont Hub needs to start over with the stores they have there first of all. But this Staples is just nasty looking on the inside. The service people are unsure of anything they sell or provide. I wouldn't go there unless necessary and desperation.
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July 2023 by R C.
Stopped to look at chairs, ended up getting everything we needed to finish our home office. Tawseef was a great help!