-
July 2024 by Aline Arlete Carreira Clemente Pegoretti
Very nice store, the man who works there, was very nice and patient he helped me to pick a very good pillow.
-
June 2024 by Chris Monahan
⭐⭐⭐⭐⭐
My wife and I recently purchased our new Sleep Number I8 bed this past weekend, and we cannot speak highly enough of the exceptional service we received from Kenny. From the moment we walked into the store, Kenny’s warm and welcoming demeanor made the entire process enjoyable. His in-depth knowledge of the Sleep Number products and his ability to tailor his recommendations to our specific needs were truly impressive.
Kenny’s professionalism and attention to detail were evident throughout the entire transaction. He took the time to understand our preferences and made sure we were completely satisfied with our choice. His expertise and passion for his work shine through, making him an invaluable asset to the Sleep Number team. We are absolutely thrilled with our new bed and the overall experience. Kudos to Kenny for making this purchase smooth and delightful!
-
June 2024 by Joanne Bodenhamer
Very professional and answered every question we had.
-
May 2024 by Susana Vazquez
Mandeep I believe is his name , he showed high level of knowledge of the mattress he was trying to sell. I’d give him 4 stars.
-
January 2024 by Zeina Kelmendi
Shawn was super helpful, knowledgeable, and friendly. Highly recommended this store.
-
October 2023 by Kevin Clopper
Excellent service. Top notch employee, Ryan, helped my wife and me determine the best bed for us. I would not go to anyone else.
-
October 2023 by Anthony S
Shawn and Ryan were really helpful in helping me make my decision. They did not try to upsell me on anything I didn’t need.
-
September 2023 by Michelle Thompson
The Store associate Ray was extremely nice and knowledgeable, took his time to explain everything to us, he was very patient.
-
July 2023 by Alexa
As a previous Sleep Number customer, this is The worst Sleep Number store I’ve ever been! The manager here doesn’t care about customers! Since she did not listen carefully to what I really need, she didn’t fully understand what kind of pillow I am looking for. She just randomly recommended couple pillows to me and ask me to go to “Matrass Firm”, then she went back to play her mobile phone during her work time! No positive attitude towards customers!
-
March 2023 by Jessie S.
*Please take a second to read sleep number's response to my review. Standard "we will not be helping you" response. Understand they don't care about customer service. DO NOT SHOP HERE!!!!!I'm returning the bed I bought. It didn't help with my restful sleep and I have more back pain and shoulder pain than I did with my previous mattress, but what I'm reviewing is the purchasing and returning process. While purchasing everything is stress free. You can return within 100 days no hassle, you can setup 0% financing, and setup delivery of your bed no problem. The return process you find out how difficult things actually are. I can't return my $2000 frame (which wasn't expressed to me during my purchase but is in the fine print of the papers they make you sign), they sign you up for a store credit card which they don't ask your permission to do. I wanted to finance and create a payment plan and now I have a store credit card that is good for nothing except damaging my credit. They make you pay the restocking fee/shipment for returns and will only take back the bed. There are better options out there. Don't buy sleep number. Not worth it at all.
-
November 2022 by Paresh patel
Tavian and the manager there were awesome. I am a previous sleep number customer, and I already knew what I wanted so it was easy. The manager even called the district manager for the additional 10% off (black friday the day before, even though just expired) on even the sale amount, and they honored it. I was very appreciative on that. They were quick and to the point which I like and the transaction was quick. Thanks.
-
May 2022 by Victor Z.
This was a great experience. This is something so personal Jacob truly maid it possible for me and my wife to relax and make a decision.
-
April 2022 by Carlton Davis
I had an excellent experience buying my bed at the Fremont store. The manager was very professional and definitely exceeded my expectations as far as customer service is concerned. I forward to enjoying my bed for many years to come.
-
November 2021 by Leslie Aytch
I worked with Mark Hellum. He was very nice and knowledgeable about the product. He listened to my needs. He was a pleasure to work with.
-
November 2021 by Marlon M.
202-11-21. Understaffed. I went inside, was not greeted. The worker (woman) was just staring at me, didn't even tell me that Someone will be available shortly to help but no.., I had to tell her that if there's anyone that's available to assist me I'd appreciate it. But instead I got attitude from her. Walked around for 30 mins, and no update from any of the workers, so I left. Please hire workers who know customer service. Never coming back to this store again. Just wanted to come here to ask a few questions about the bed and how they are compared to each other.
