-
October 2024 by Risa Kawai
This is the first time installing carpet so maybe this is just how carpet companies are run but I was disappointed with the experience. If you're just looking for cheap carpet when selling your empty home through an agent, this place is fine, but working with them personally was not great.
1) They have no respect for your time. They were late by at least half an hour for the first trip and an hour for the second one, which I get it that stuff happens but they do not try to contact you in any way (no phone call that they're on their way or that they are running behind). I also couldn't get a hold of anyone calling the store or emailing my rep for the second one. They also asked for available time windows and they didn't even select the window. I specifically offered one option after 2pm on a Saturday and they got back to me literally at 11am on Saturday telling me someone was showing up as 12pm. 1 hour notice and not even when I could make it.
2) The installation was mediocre. They said it was easily a 1-day job, but the installer was still hustling at 7:30pm, so of course he made mistakes. He asked if everything was good and within 5 seconds I found a nail sticking out on the stairs. They scheduled him again to fix all the plates and he left at least 4 nails lying around for my toddlers and dog to accidentally step on.
3) They charged me an additional $175 to move 2 beds, even if I pre-moved them out. Their claim was that it would take an hour to move 2 beds. When I called them out on it, they suggested asking me husband do it, which was rude given they don't know my family's situation. In reality it took about 30 seconds per bed to move - didn't even have time for me to whip out my phone to record it. Thank god it didn't actually take an hour because he would've been there till at least 8:30pm to finish the job if it had but in retrospect i should've just paid him in cash to move the beds and would've been a net win for both of us.
4) The sales people at the store weren't very motivated to sell me carpet. I even walked back to the front to ask about the designer carpet and no one bothered to help other than say I probably don't want those because I have kids and a dog, and it wasn't their "brand". Either they wrote me off as not able to afford it or they have no interest in selling carpet that's not their brand - either way, mildly annoying. I'm also very pregnant but they kept having me walk back and forth which was weird given that usually sales people hover over you.
Would've given 1 star but giving an extra star for the guy who did the measurement and used to be an installer who actually showed up on time and thoroughly answered my questions. Too bad he doesn't own his own carpet business as I'd trust him over everyone else at this store.
Also I found it hilarious that they were unable to contact me multiple times because they "typed the email address incorrectly", like when they were sending quotes and collecting payment. I was in the system correctly but I guess no one there is capable of copying and pasting email addresses?
-
May 2024 by Patty Walker
I want to thank Kevin, Robin, John and the rest of the crew involved in the purchase and installation of our new flooring. I was pleasantly surprised by the expertise and great attention to detail all along the way. From measuring and estimating the project to purchasing and ordering the materials they were very thorough, kept me informed and showed great attention to detail. The installers did a wonderful job, kept everything clean and tidy as they worked, and again, showed great attention to detail. I feel like they went above and beyond. We’re very happy with the LVP flooring they installed throughout our home. I can definitely recommend Signature Carpet One and would use them again.
-
February 2024 by Scarlett
John did such a great job, from sending me a free quote, scheduling the work and completing the work on time. He took charge and followed up when the work was complete. I would highly recommend his services!
-
January 2024 by Justin Pastorius
John, Stefy, Robin & the rest of the staff at Signature Carpet One are absolutely amazing! We have used them on many projects large & small they are simply the best. This is why they are one of our premier, go to, subcontractors!Highly recommend!
-
January 2024 by Max Chen
We're fortunate to have partnered with Signature Carpet One for our office renovation. Stefy went above and beyond in coordinating material selection and construction dates. Their highly professional and efficient construction team not only removed the existing carpet but also meticulously repaired and polished the concrete floor, ensuring a level surface before carpet installation. The exceptional service and construction teams left the site impeccably clean. We're eagerly anticipating our next collaboration with them.
-
March 2023 by Mike Q.
Signature installed carpeting in two bedrooms. The did a great job, and were in and out quicker than we had expected.
-
January 2023 by Dennis S.
We replaced all the carpet in our home this past Fall and throughly enjoyed the professionalism of Ron Abruzzese and the leadership of the firm. They exceeded our expectations in timeliness and installation. We highly recommended Signature Carpet One at the Fremont Hub.
-
December 2022 by Jennifer Stasica
The team at Signature Carpet One Team has collaborated with us on various projects over the years. They are always quick to respond, detail-oriented and focused on providing the right materials for the job. On top of all of this, they always check in with our tech team to make sure any changes to the project or issues are dealt with qucikly.
-
August 2022 by Jerome B
Large selection but poor customer service
-
August 2022 by Paulette G.
We had an excellent experience at Signature Carpet One Floor and More. They had a good selection of LVT and helped us find exactly what we wanted for our kitchen and bathrooms. The workers who came in from Jay Ra were super nice and professional.
-
August 2022 by Linda G.
We are so delighted with two major projects we did with Signature Carpets. Our quartersawn wood floors needed to be refinished and we are delighted with the color and finish of our floors. It was a tricky project and we were delighted with the support, expertise and the professional crew that refinished our floors. We couldn't be happier. Seeing as this project went so well, we jumped right in to replacing all of our carpets in our house. Again, great patience and advice on our selection along with an amazing, conscientious install crew. Everyone took such care of our furniture, our newly refinished floors while installing the new carpet. Thank you!! Can't wait to tackle my master bathroom next with this group
-
August 2021 by Marvin Spears
Their Carpet are superb and top quality! Very satisfied costumer here well recommended store.
-
February 2021 by Addy K.
Gotta love them. The location is unbeatable. The customer service (Monica) is perfect! She was so kind to answer a gazillion questions and always with a smile. Loved working with them on LOTs of tile work. Wonderful collection too!
-
September 2020 by Pam B.
Monica and the Signature carpet crew were a great help when we replaced our carpets before putting our home up for sale. Monica suggested an economical choice that showed great when our home was staged. The staff helped us get the carpet installed, working their time in between the painters and other craftspeople. Thanks to all!
-
August 2020 by Prasenjit D.
I liked the consultation and estimate process and follows for my kitchen remodel. Their quotes were reasonable with breakdown
