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May 2023 by Kris L.
I met Juan picking out stain months ago and every time I come in he greets me by my first name. He has so many customers, I'm always surprised when he recognizes me...probably bc I've spent too much money for sample paint! I'm appreciative of the warm welcome even when it's 10 mins before closing time! Juan really cares and I've seen him coach his staff on the cash register in a very respectful way when they make mistakes. I wish I had a manager like that when I was starting out. He's a good one, I hope he's here for the long haul! Thanks for making it an easy process, Juan! Ps I am not related to him in anyway, just want to show my appreciation for the gems in this store!
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April 2023 by Nelly Y.
Great service. I really appreciate them welcoming customers with hot coffee and water. The staff was patient and helpful when I had a difficulty choosing exterior paint colors. Unlike Kelly Moore, the young man guided me on selecting the ideal shades and understanding swatches. Bottom line, Kelly has a lot to learn from Sherwin. Pro tip: Bring your unwanted paint and they'll properly dispose of it for you, even if the paint is a different brand (and from another store).
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November 2022 by keye keye
I was left uncertain about the interior wall color code of my recent renovated home and went to the store for help for some touch up today. The young lady was super professional and knowledgeable as well. She made sure I knew what color I wanted (Dover white) and gave me good idea what should use and answered all my doubts about color/base etc. I was so happy with her helps and got the right color home and they match perfectly! I was really pleased with the store staffs!
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October 2022 by Jun He
Staff are friendly and knowledgeable. Will shop here again.
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October 2022 by Ank R.
The store is great, and everyone is helpful. I placed an order twice and had to wait a long time to pick it up, either they misplaced it or had to make it again
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April 2022 by Ramneek Jaitla
Excellent service.
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March 2022 by Kevin H.
John was very helpful, provide great info on what is best for each type of job, take time to explain things clearly and transparently. Even help with upgrading to PRO account very quickly with application and approval process.
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January 2022 by sirisha reddy kaipu
I recently got my house painted with Sherwin Williams paint. I absolutely love the service provided by Sherwin Williams staff. John(store manager) has been of great help, very patient,kind. I have used color consultation option aswell,I had worked with Kimberly and she was able to help me find the right color choice.All in all best place to shop for paint needs.
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November 2021 by Jun “John” He
Staff are friendly and knowledgeable. Will shop here again.
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October 2021 by Matthew C.
Was in an out in less than 5 min. I called ahead and Nataly got 5 gallons of primer ready while I made the drive over. Thank you Nataly for the awesome customer service!
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October 2021 by Diane T.
We originally went to the San Lorenzo store in search of the beautiful gray our contractor painted our kitchen with. So off we went to our local store with a picture of the label and a swatch of our paint color. The guy told us the base was out of stock but the Fremont store had it. It was almost 3 pm and the stores closed at 4 pm. He was not rude, but not super helpful when he told us we should call 1st to make sure it wasn't on hold for any other customers. So we called and Nataly said she had it and would hold the 5 gallons for us. We get to the store and as we were standing in line, she asked if we were the ones that called about it. She asked if we had an account and I told her we did not. So then she asked if we were working with a contractor, and if they had an account, she could look up the order and we could get the contractor's discounted price. So we showed her the label with the color combo, and she got the order number and the account number to give us the exact color we needed and the amazing prices! We literally paid 1/3 of what we would've. Nataly is the epitome of wonderful customer service and we appreciate her thoughtfulness!!
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August 2021 by Tod T.
Just my luck I ran into someone so unwilling to help. I had a touch up project, the previous builder used Showcase by Sherwin Williams. I went to this SW location and was told they no longer carried it. I come to find Lowe's carry them, so sure I went there to get it. Their tint was a different match so I went to get another quart not tinted, so a Sherwin William store could shoot tint in there, just how exactly the builder had it done. I went back to this location to talked to an employee there who said sure no problem, just wait for the manager she would do it. I allowed all customers to go ahead of me till i was the only one left. Explained the situation to her, and she told me she wouldn't do it because their tint might not be compatible with a Sherwin Williams product. She gave me every excuse in the book and also brought out their top of line cashmere product to sell me. I ended driving to another SW in Milpitas and they happily tinted the product for me, which took only a few mins..
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August 2021 by Jeffrey M.
I just recently finished painting project at my house. As many aware with supply chain issues, Sherwin Williams too is having some issues with material/paint shortage. Emily (the store manager) has been a great help. She was so patient and so willing to help to ensure I got all the materials (although i had to be a bit flexible with upgrade materials that the Sherwin Williams distribution sent on my order). It was a bit more expensive, but I got what I needed and finished our house painting project done. I also noticed those bad reviews on this store should no longer valid. Peter and Emily had done a great job. I would strongly recommend this store for your painting need.
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June 2021 by Cesar Moyoli
Great selection with great service.
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May 2021 by Zheng Bao
Sam was fantastic. He is knowledgeable, courteous, patient and professional. We definitely felt appreciated as a customer and had a pleasant experience. Thanks Sam!
