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March 2024 by Manpreet S.
Very unorganized grooming department. Cancelled my dog's grooming appointment twice within a span of 3 days, with not even a courtesy call the 2nd time. No solution offered other than pushing out the appointment with a reason that they were very busy and had double booked for the slot which was given to us. Manager was of no help and didn't try to find a solution other than expressing helplessness in spite of knowing they cancelled us twice due to their groomer availability issues.
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March 2024 by Yan G.
Rude service. And if you want order online with store pickup they will cancel the order with no reason. Even the item is in stock.
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February 2024 by John Julian D.
Taller, larger, heavyset groomer lady was a total B word. Yelled at me about not having rabies vaccinations on hand. (It was our first time there, i didnt know. No need to belittle and scold me) Was super condescending. Asked how work was going and she rolled her eyes at me and snapped back at me with ". Uh YEA. YOU NEED AN APPOINTMENT. " I went in there feeling like i finally had a good day and was feeling good about muself, and getting my dog out, finally feeling the happiness i been lacking. And this tall lady hella shuts me down, belittles me, makes me.feel like garbage and makes me walk out of there in shame and all i could do was write this stupid review, so that i feel like someone is there to listen to me.. i have no one to talk to. I just wanted to have a good day and be happy for once. I knew my life was messed up, and my days were cursed.. and to be fooled, by thinking i was gonna have a good day, really hurts. Now im just sitting here in my car trying to hold my anxiety together. "It only took one persons "hello," to keep him from jumping.."
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February 2024 by R54 Joseph
Always so helpful ☺️
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February 2024 by nithika sanghi
I liked the facility. It was cheaper than others and the cashier was super nice Ns helpful
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February 2024 by Gilbert Beanum
Friendly and professional
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February 2024 by Gus Garcia
Pets are well taking care of!!
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February 2024 by Golam Mezbah Uddin
Staffs are extremely friendly, bird toys, food and everything else always in stock.
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February 2024 by Rajiv Natoo
Everything for pets
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February 2024 by Billy Fernandez
Good selection. Friendly staff. Competitive prices.
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January 2024 by Khalia B.
I normally come here with my mini Schnauzer, Marley who is 7 months for a nail cut and grind, simply because it's close by, making it convenient for me. I've taken Marley here about 4 times and I always do a walk in, since I only take her here for a nail cut and grind. The first time, I walked in with Marley and there was only one lady working the front desk, while also grooming. She was very nice, however I assumed she would call me once Marley was finished. i was waiting outside in my car for about 40 min. When I walked inside, she told me that they normally call out your pets name on a speaker inside the store. So I guess you just have to stand around in the store and wait...kinda weird. Marley's nails were very uneven, and still long. I don't believe she cut the nails. I think she just grinded them. This happened the second time I took Marley here as well. The third time, it was before the holidays and I walked in and the manager at the front desk was kinda rude. She didn't acknowledge me and looked annoyed that I was doing a walk in. However, I only come here for a nail cut and grind, which you can do a walk in for this service. By the time I paid for the service at the register inside PetSmart, Marley was already finished. Less than 5 Minutes and Marley was done. Her nails were still long and uneven again. The last time I went, i had an appointment because I wanted Marleys ear hairs to be cut . I got a package deal that also came with nail cut/grind, teeth cleaning, paw pads shaved and trimmed. When I made the appointment, the lady on the phone read many packages that came with ear hair trimming. This was the package I chose. When I arrived, I confirmed with the manager at the desk everything that came with the package. She told me that they don't actually clean teeth because that's what a vet does and that they spray breath refresher in your pets mouth. Very confused by that. I've Had Marley actually groomed at the grooming service at the Milpitas location, and they in fact brushed her teeth. They also called me on my phone when she was ready for pickup. Anyways, Marley was finished after 10 minutes. How is she done that quickly if I asked for multiple services? I mentioned to them that her ears are still very hairy. They looked confused and said that the service does not come with the package i got. I told them this was the main reason I even came today. "Oh well she peed and had blood in her urine, so we cannot take her again" Marley surprisingly started her period. However, I was not pleased by the service once again and will not be going back. Marleys paws were not trimmed and her pads were not shaved. So what did i pay for? I literally only paid for her nails cut and grind but was charged for other services they did not perform on my dog. Seems like they overbook and try to rush. Ridiculous.
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January 2024 by Валентина Костина
Do not take your beloved pets there for grooming!!! they are terrible specialists, not groomers!!! my dog is 10 years old and I cut him in different places, but this was the first time he was cut so badly, there are also red marks on the skin, like wounds that were caused during the haircut!!! this is just terrible horror!!! take care of your pets!
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January 2024 by Dixie Scarborough
Loved the store!!! Ezra helped us alot!
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January 2024 by Andrea M.
FOR THE GROOMING SALON: Don't waste your time, Amber, the "manager" its super unprofessional, they cancel the appointments at its convenience, and the people who do the grooming, not everyone do a good job, plenty of times I received my dog like somebody just pass on it wet towels and another times they don't brush adequately. Better to take your dog to any other place, looks like that people don't get paid enough for do a good job and they get their frustrations on you.
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January 2024 by Deep Kakkar
Best in class! Finished puppy training with them. Good experience.
