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March 2024 by Arnold W.
Terrible customer service. No one available to help. Drove here from San Jose because this location had what we needed for a birthday party. On top of that was not allowed to use the restroom. Do your self a favor order online.
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February 2024 by Leslie F.
I received extremely poor service from a staff member named Riley. He was constantly on his phone and completely ignored me as well as some other customers.
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February 2024 by Jagatjit Singh
Nice place.
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January 2024 by Lydia Campos
Went inside and looks abandoned
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January 2024 by Lalit Bafna
Party City is truly a one-stop shop for all your party needs. This vast store offers an extensive range of options, ensuring you won't be disappointed with your shopping experience. The staff is cordial and went above and beyond when I needed to return items without a receipt. Despite the lack of documentation, a staff member efficiently located the purchase by searching for it in their data system using the date, time, and amount spent. The level of service made the return process swift and hassle-free. Highly recommended!
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December 2023 by Akanksha Gupta
Many options available for Halloween costumes
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December 2023 by KESHAB CHOPRA
The salesperson is great and helpful
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December 2023 by PS C.
They decline to refill foil balloons I purchased here not long ago. When I purchased two ~$20 foil balloons with my 4-year-old daughter for her birthday, they said they would refill it any time with receipt. The official website also clearly says free refill for foil balloons purchased at any Party City store. Now when my girl came in with her favorite ballon and receipt, they said "no" because the balloon would lose helium again - That's awful. I know it would lose helium one day and that's why I purchased it here with an overpriced value. My daughter is very upset and says people here lie. Don't do any business with them! We finally went to Walmart and bought a Helium tank for ~$20 and refilled all her balloons at home.
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November 2023 by Anu Sharma
Amazing experience on this Halloween. Perfect costume and funny stuff for kids parties. It is perfect one stop solution for any party.
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November 2023 by Diana Carlet
Came to Fremont store at 7:45 and wasn't able to come in. I called and they said the store was closing. I said it would only be one isle I needed to go threw. Then was told the registers are down and I would only be able to shop online. I still saw 2 families shopping with things in cart. While I was typing my post, a man came out with balloons came out with balloons and not thefamily I saw.
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November 2023 by Jay Price
Party City is always a fun outing. Halloween Candy on point. Old fashion red wax lips. Still are delicious. Happy Halloween To All#BOO??#keepitinmotion ???
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November 2023 by Mike Novicio
Huge location! So large they have every season out for purchase. Great in stocks for Halloween costumes and decorations. Staff is friendly and helpful.
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October 2023 by J R
ZERO stars. Doesn’t matter what time of the day it is, a weekday or weekend, holiday or not there will always only be one person working. For example today the place is packed , Halloween is coming, and only one person working. I couldn’t find what I needed so I asked for help and was waved in a general direction. Still couldn’t find item. Long line over 10 people, again Halloween , I was there for 26 mins and not one person was helped including myself. The one lady that was there who seemed to hate her job clearly if you’re left to run a whole store yourself was busy blowing up balloons.
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October 2023 by Pras M
I just picked up a helium balloon the lady who blew the balloon was pretty rude and I was not given a balloon weight which when asked for one they denied. Every store gives a balloon weight for free since that’s the California state law n they denied saying it’s not required per law and I would need to buy one. Very very bad customer service. They just are very very rude, specially the lady who blew the balloon she was the worst!!! Never going to come back here again!
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August 2023 by Otto P.
I just called to see if they had something that I was looking for. Someone picked up the phone quickly, and said please hold. I waited 25 minutes and no one ever picked up the phone. I finally got tired of waiting and hung up. Horrible customer service! Update.... I've been calling all day and now no one even answers. Horrible service!!!! If I could give this store 0 stars I would.
