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March 2024 by James B.
I purchased a dishwasher from Lowes and had them install. I went to them within 2 days and explained that it did not clean dishes and did not work correctly. They told me that they would return it and exchange it for a new one. Which would have been good customer service. They instead sent out the installer to see if it was installed correctly. Well there goes another 4 hours of my paycheck to just have them say it was installed correctly. And that I would get a call within 2 days to resolve the problem. No call, in fact they said it was no longer in the 48 hour return window, so it was out of their hands. no return, no exchange and essentially washed their hands of it and sent me to GE. Another 4 hour loss of work to find out in needs at least a master control board and main pump. 8 weeks later new board and pump. runs 1 cycle. Now I am going to lose more time and I gave Lowes my money for horrible service. Why could they not change it out? why wouldn't they take it back and return my money? Robbed me of my time and money and I still don't have clean dishes that I paid to have cleaned 8 weeks ago!!! Now back to the manufacturer and I have to still try and get it fixed. Horrible customer service!!!!!!
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March 2024 by Victor V.
Jacob from the merchant team and Owen from the customer service team were super nice to me and my mom. Love this lowes for their soil selection and nice workers who helped my mom and I. Noorullah at the cash register was really patient with us too. Thank you Lowes! Great value at this time too.
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February 2024 by Kazama Muramasa
No one came to see if I needed Help. No one greeted me. No one was there's seen. They like to wanna be there. Low energy and the staff.
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February 2024 by antonio solis
Evening time perfect shopping. Plenty of parking and plenty of space to shop.
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February 2024 by Patrick Diep
Their carpet cleaner rental is not recommended. Those carpet cleaners are absolutely disgusting. They told me they cleaned the thing the day before. I get home and find the most foul smelling web of hair and mold underneath. The wheels were covered in grime. Had to clean it a lot before using it for a simple job. And note that they charge you a $50 deposit for this service. It wasn't a hassle to get it back, but this was a hidden requirement, and really shouldn't be.
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January 2024 by Tomas IBARRA Murillo
Excellent service
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January 2024 by Bob Kjelmyr
The Lowe’s in Fremont looked great and fully stocked today.
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January 2024 by Norma Gomez
We keep looking for someone to cut glass in different locations. At this location costumer service said they didn't have anyone. But. Thank you, Adrian. You really make a difference. 01/06/24 5:44pm Thank you. He said: "Oh, I can help right away." Thank you.
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January 2024 by bhujanga rao
Very good
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January 2024 by kuhu bhadani
Lowe’s has failed to deliver a washing machine that I ordered around a month and a half back. They attempted delivery 6 times and failed each time and on top of that they also damaged my property while doing this. If you call customer care they keep shuffling you between departments (and no one is able to help). Never purchase from here especially for appliances.
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January 2024 by sudhanshu singh
Lowe's is an excellent store that truly lives up to its reputation as a one-stop shop. With a vast selection of products, from home improvement tools to appliances and decor, Lowe's caters to a wide range of needs. The knowledgeable staff and organized layout enhance the shopping experience, making it easy for customers to find everything they require for their projects. The quality of products and the availability of various brands further contribute to Lowe's standing as a reliable destination for all things home-related. Overall, Lowe's is a go-to store for homeowners and DIY enthusiasts alike.
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December 2023 by san lau
Great service.
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December 2023 by Angela K.
we walked in too look for christmas inflatables and we were approached by the employee named Jesus he was quick to help us and went above and beyond to make sure we had everything we needed. there wasn't many inflatables as we are very close to the holiday but Jesus helped us get the displays down and even packed them up for us. overall he was great and really made an effort to help.
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December 2023 by Anju
Employees are more helpful than home Depot. I found a computer battery back up on the Lowes website. The online customer service representative and the local store phone operator weren't able to locate any for me. I showed up at the store. An employee named Harry found 2 for me. I left a happy customer!! Thank you Harry for being so helpful!
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December 2023 by Gianni May
I shop at Lowe's anywhere I travel to. On this trip I was shopping for a couple of new faucets and other plumbing items. The staff there were great with all the help I needed to complete my shopping.
