-
January 2024 by Cynthia S.
Anytime I had a prescription that needed to be filled I would go to Hallers, because my parents trusted them for years. Today I needed to fill a prescription for medication for my cat that I've had filled at this location two times prior (both were filled within the hour of stopping by) but the pharmacist named Mark said he couldn't fill it because he needed at least 24 hours to fill a controlled substance prescription and "run the records" which he didn't explain exactly what that meant. Like I said I've had this same exact medication filled twice prior with no issue on the same day and was never told about a 24 hour wait period for controlled substances. So either he was lying or didn't follow policy the last two times I got my cats medication filled. I wouldn't mind if that was an actual policy, and I was told about it the first time I filled the prescription because then I could have planned for the wait period. Mark was rude and had no compassion which is a must for the medical field. Absolutely disappointed.Edit: Thank you for the update, I really do appreciate it. I should have clarified that I was not the one who spoke to Mark, it was my Mother that dealt with this situation. Your explanation makes more sense than what was told to my Mother in store. After speaking to her about it and telling her about your response, she does not remember him saying anything about leaving the prescription and picking up the next day. It sounds as if there is a miscommunication happening, but oh well- I still would like to see this as my home pharmacy as I've never had an issue prior and always felt cared for. Thank you again for your response.
-
December 2023 by Paul Ko
Great pharmacy! Helpful staff & great local pharmacy! You can get your immunization, medical supplies & prescriptions! Fair pricing & great options of OTC products!
-
October 2023 by Maria Karen E.
Fast service Good customer service Affordable pricing Better than walgreens when it comes to communication Reliable Good community phatmacy
-
September 2023 by kris g.
Haller's is a wonderful pharmacy. They have reasonable and knowledge professionals behind the counter. It is one of the few remaining independent pharmacies and it is a treasure. Plus they deliver.
-
September 2023 by Tanveer Ahmad
Last Saturday, August 19th I happened to visit Heller's Pharmacy at Fremont Blvd. Fremont CA. It was an amazing experience of some rarely found customer service and a kind of out of the way help extended to my the pharmacist, Mr. Tung. I needed to have vaccines for COVID, Shingle and D TAP. Being an old guy of 71, I was not able to understand and follow the on-line procedures. Mr. Tung, felt my difficulty and although being very busy, he came up to help me through all that was required. I must admit this kind of politeness and totally out of the way help that is quite seldom. It was a Five Stars performance and customer service by Mr. Tung. May God bless him with happiness, health and prosperity through his life.
-
May 2023 by Rich Lee
As a practicing physician for over 30 years, I find Haller's to be a rare and precious resource in when big chain pharmacies can no longer provide any decent service.
-
March 2023 by Amy P.
Go no further than Hallers Pharmacy and Medical Supplies if you're seeking for a pharmacy that is dedicated to offering excellent service and attention. I was extremely impressed with the professionalism and attention to detail displayed by the staff during my recent visit. They were incredibly meticulous in their drug prescription process, ensuring that the medications they were prescribing were appropriate for my needs. The clearly take pride in their work and are dedicated to providing the best possible care for their customers. From the moment I walked in, I felt welcomed and at ease, knowing that I was in good hands. Whether you're in need of painkillers, prescription medications, or other medical supplies, you can trust that you'll be well taken care of at Hallers Pharmacy.
-
March 2023 by Robert S.
This review is specifically for their medical supply business, not the pharmacy.My physician wrote a prescription for a walker with seat and recommended Haller's Medical Supply. I explained that I wished to use my medicare with a supplemental plan and he said that should not be a problem.I was surprised when Haller's Medical Supply informed me that they do not accept medicare or plans from any other insurers. I would have to pay for it myself without reimbursement.Before visiting this establishment, please be aware that they do not accept any form of insurance.
-
March 2023 by Dani P.
This pharmacy was one of the few in the area that would compound the meds my pet needed. I called them to make sure, and they said it was not in stock but if the vet called they would order it and it would be there within two days. After several calls and a fax from the vet, his wife, myself AND his office they still couldn't figure it out. It wasn't that the order was complicated, I just needed an antibiotic in liquid form as it would be administered to children (and pets). It was partly an issue of pharmacy staff not relaying messages to each other and partly staff not speaking English fluently enough to do business. After over a week of back and forth (and me telling the vet I'd drive to Sacramento just to get the med quicker but they thought that was silly) the vets office finally called me to say they got it straightened out and the Rx would be ready that day. I called Heller's to make sure and there was no answer, I left a message and no call back so I went there. The first person I saw at pharmacy ignored me for 7 minutes as I stood there in line with no one else as she looked to be organizing papers at the register until I asked if she would help me. Then she could not understand what I was asking, kept asking me to repeat and she kept relaying my information back incorrectly. She finally asked another staff person (who spoke English) to come out and help. He said they had absolutely no record of this vet EVER having called or faxed anything over. Looked it up with my phone number, my name, my pets name and date of birth. I told him it was ready and to check where they keep meds that are ready, he said it wasn't there. I asked him to check the fax machine and he said it wasn't there. I was there for 35 minutes. I myself had spoken to Heller's earlier that week and I knew they had spoken to the vet, Heller's had told me it had to be special ordered and assured me they would order it and it would be there by this date but this guy is telling me to my face he has no record of anyone from there speaking to me and no order for the med. I verified that this store was the number myself and the vet called, it was, not some other Heller's. I called the vet while I was there and they were flabbergasted, assured me they had called and were assured the Rx was there and ready. I left Heller's and told the vet to just call it in to Sacramento, a 2 hour drive but to an animal shelter I knew had it compounded in stock. I was an hour into my drive when a totally different person at Heller's Pharmacy called to say the prescription was there ready for me to pick up! Had the nerve to tell me it had been there for two days! They called the only number I have, the one I had just had them search for this prescription with! Such an epic waste of time and my pet got sicker until I picked up the antibiotics from Sacramento. Now I know where I can get it locally - CVS!! CVS even told me I could use GoodRX for pet meds and saved me money when I had to pick up a refill. Don't go to Heller's, it's Hellish!
-
March 2023 by Jessica M.
Great customer service started right when I called Haller's to inquire on some of their products. The nice individual who answered the phone answered all my questions. They were able to provide me details, price, and options for specific items. They even put aside the items so all I needed to do was stop by to pick them up. Store is clean and well-organized. As long as I can remember, Haller's has and always will be my go-to store. Thank you Haller's!
-
December 2022 by Victoria
First time picking up my prescription from Haller's Pharmacy and they were very nice. No hassle, just asked me my date of birth and processed my meds. Thank you
-
December 2022 by T F.
Can't believe they completely close down on a weekday for "inventory". If you're in a situation where you may need new prescriptions ASAP, this is not the place. Very disappointing.
-
November 2022 by Sophia G.
Honestly I come here all the time in the past and recently been coming again and usually the staff there is very nice and helpful but today there was a new individual working at the counter I have never seen before. Don't recall her name tag but she was a young lady with dark long hair and front bangs. I just came in to pick up a prescription and she seemed nice in the beginning but as soon as I made a mistake with a button on the keypad her tone with me changed so much and she as very rude to me after that. Honestly very poor customer service and if this individual dislikes their job so much then why is she there. I think the manager needs to speak to her and give her a lesson on basic customer service in the workplace because it's about professionalism. You need to pay attention to the way you talk to people; your tone and everything matters and just because your having a bad day doesn't mean you take that out on your customers. And if your so unhappy find a new job so they can replace you with someone who actually wants to be there and help their customers. Very disappointed. All in all the rest of the staff I have encountered there is super nice and helpful just this individual was very rude.
-
November 2022 by Fatima Basit
The manager Farah so rude, she doesn’t know how to respond she just wasted my time
-
September 2022 by Chris M
I had a pleasant experience getting my pfizer bivalent booster here. I used myturn, found an appointment for the follow day, arrived, and provided my ID, insurance, and vaccination cards. I was called up in 5-7 mins. Staff was friendly and straight to the point.
