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January 2024 by Ray P.
Horrible service and I didn't even make it into the store. Showed up too early and tried to open the door (dumb on my part for not looking at the sign first, but whatever. Apple Maps listed the hours wrong [not the workers' fault]). Whoever the female supervisor or associate was that was sitting behind the desk is rude as hell. Yelled "LOOK AT THE SIGN!" at me. I've worked retail before and always had this same thing happen with customers trying to get in the store too early, but never once would I resort to just screaming at them for not realizing the operating hours.
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January 2024 by Carla L.
Nat is the best! Been to GameStops many times but she was very kind, super helpful , knew her stuff and just something about her. Even told me I had points I could use, no one ever told me that. Definitely will go back. Got a game and ended up getting a snorlax plush
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September 2023 by 510 big dawg
Great staff. Visited to day and they were great!
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August 2023 by Shane N.
Purchased a used game with credit and the game disc was damaged. When trying to return, I was not allowed to exchange the game or receive my credit without calling additional support 1800 number. I was forced to purchase the new game and my credit was lost until I called in future. Associate although knowledgeable was not compassionate about customer concern or process.
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July 2023 by BRYAN CAMACHO
Really great i got a GTA game for my dad
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June 2023 by Jordan Kyle W.
Wouldn't be able to tell you anything about the service locked doors during when they should be open. Do yourself a favor and go to another location. Super frustrating with no heads up on any of their platforms to support the closed time slot.
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May 2023 by Mr. G
This rating applies to pretty much all the Gamestop locations in the Bay Area. Every time I've called for information on a game, whether it's about availability, price, similar games, etc., they've always been courteous and thorough. Most recently, I called the Fremont Hub location looking for a couple games, and they found the nearest location where I could pick up both in one shot. They didn't try to rush me at all. They didn't try to push the search off on me. When they found the games I was looking for at a single store, they even offered to call that location for me to verify and have the people at the other location pull the games off the shelf and hold them until I could pick them up later that day. Whether in person or over a phone call, this sort of customer service has been the standard every time I've dealt with Gamestop. 5 stars are well deserved.
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May 2023 by Sheena Phelan
This is the worst GameStop I’ve ever been visited. Didn’t even go in the store I walked up said they would be back at 3pm it was a little after three so I just waited 15 minutes later says be back at 4pm. This is ridiculous the store will just go out of business at this point by being closed for over and hour don’t know if they are understaffed but come on. I’m guessing they were closed for more than an hour probably two hours. This is ridiculous never and I mean never will I go there ever again. I do not recommend going to this GameStop. All gamestops I’ve been to never completely close their doors ever I know people got to eat and such. But when do you lock up shop for that long makes people discouraged to ever shop there. I don’t usually ever right reviews but this made me incredibly mad that I couldn’t just get what I wanted.
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April 2023 by James
Phenomenal service. Derek helped me locate an item on the phone beforehand, for which I am very thankful. He and Victor chatted a little with me about the 12 year old game the item was about during checkout. Cool guys.
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March 2023 by Justin Cooke
I feel very bad for this Buisness.... the staff is always so welcoming and so knowledgeable about the products.However, I just don't see this store gaining any more traction due to online purchasing, digital copies, and overpriced games, I have the Xbox game pass and get a lot of games for free or even for just $7 dollars but to see the same exact game at Gamestop that cost $30+ puts a sour taste in my mouth sometimes.I hope that this store survives but things have to change first.
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March 2023 by Stephen Freeman
Website says open at 11 friday and Saturday signs on the store say open at 11 friday and Saturday. 11:17 am and still not open and no signage as to why. Not a good way to operate a business.
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February 2023 by Chris McNally
Best place to find the newest and hottest titles, pre-order upcomming ones and get info on what's a great game to try out. TONS of cool collectibles! DEFINATLY hit up the clearance area for great deals
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December 2022 by Felipe G.
I've been here many times over and in general at other Game Stops! From San Leandro to here in Fremont. So far so good as far as what I'm looking for informed help!! Here.is no different. Since I've mover and have been in this area? They are a pleasure to talk to for information etc.. I have no complaints so far. So I give them a 5 star rating so far. Honesty is the best policy. They so far have given me that! That's my opinion and I'm sticking with it!
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November 2022 by Tito S.
Received the email earlier stating the trade in deal. Right after work i went home grabbed my trade in stuff and me and my son went to gamestop. I looked at the time to see when it closed said 9pm. Upon arrival the doors were locked all the lights were on and a employee was behind the counter i looked on the door sign stating it didn't close till 9 pm. I was standing outside with my son and nicely asked if i can just purchase a game i was denied. Just really dissatisfied with this situation hopefully there is a follow up with employees
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October 2022 by alejandro sanchez
Don't buy Pokemon cards here! Bought 3 packs of cards after work hoping for some fun pulling associate didn't even check the packs for my surprise later on my drive home that the cards were already opened! & Tampered with very disappointing!!! They couldn't even exchange or refund me after that sucked the fun out of opening cards ! Be careful make sure you check your packs before hand !
