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December 2023 by Sakthi Vignesh Radhakrishnan
If there is a negative star review, I would give that. Such a terrible customer service. I went to the store with my items to ship and I had to buy the cardboard box from there as I didnt have any of my own. First the customer rep said he wont ship the item because it contains some snacks. Then he corrected that he wont pack it but okay to ship. I was more than happy to pack myself as I went to the store with that intent.When I had placed my items in the box that I bought there, and asked for tape to seal the two sides, the customer rep said he cant give me the tape he had on the table right in front of me and I had to buy a tape from there. All I needed was two pull of tape. And he added its company policy. Its the most stupid and ridiculous thing that I have heard.Its just basic human behavior to help and I was trying to give them business.JUST STAY AWAY FROM FEDEX AND THIS STORE.I went directly to UPS at Warm Springs Blvd, just a minute from this store and shipped my item. Cherry on top, the UPS store rep packed everything for me even though I was refusing help. And he was more than happy to tape my box. TWICE!
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October 2023 by Minna Hu
Very impressed by the service and staff.
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August 2023 by Lady B
Darius was amazing! Kind and helpful. I hope my package arrives on-time.
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May 2023 by Yuanting Sun
It didn't open on time and we waited for over half an hour.
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April 2023 by Zak R.
Darius is super helpful. He taped and closed the box for me. Thank you!!! I would definitely recommend this place.
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December 2022 by luis rivera
Great customer service. The team here always goes above and beyond to help out. Yes it’s a small store, so it’s best to come in the mornings when it’s not to busy.
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November 2022 by KC
Many times it feels like only one person works here. Expect long lines if a single person in front of you needs to pack and ship anything. It also seems every time I come here around noon the store is closed as the single employee is on lunch break.
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November 2022 by Ece Turhal
I came 5 minutes to closing like a terrible human and they still took care of my shipping needs. Darius was very nice and professional.
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October 2022 by Shivanand Yadrami
Not a good service point from FedEx. Too compact and service is not quick. Only one printer and there is not enough space inside to wait. If more than 2 people are in queue, third person need to wait outside.They need ensure the staff service fast . Most of the time staff says software is acting wierd or slow. Taking too much time.Since it's in a populated area and will be busy. They need bigger place and increase the effeciency. Can't wait that long to just drop an item and go. Or just print and go. At least a spare printer should be there.
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September 2022 by Kerstie Amiya
I’ve watched online & my package has been sitting here for 2 days. Obviously by the reviews &just my experience so far I’m extremely worried about my package & documenting this comment &location.
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September 2022 by Lady Bunny
Darius was amazing! Kind and helpful. I hope my package arrives on-time.
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May 2022 by Ray S.
If you can't run it, then you should close it. My expectations for FedEx are reliability and delivery. Today was an extremely frustrating and disappointing experience. A be right back sign with a 45 minute delay at GedEx?! Really? Close the store if you can't handle it.
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February 2022 by Mitchell Koerner
This warehouse (Newark) failed to deliver my package - never left the facility - for 9 days and then proceeded to update the delivery with "Shipment was not picked up within required timeframe - Unable to deliver shipment - Returning to shipper". From everything I can tell, they just didn't deliver it. It wasn't lost, I called corporate when it was 3 days late and again at 9 days late and they never helped. I also called this warehouse when it was 3 days late and was informed that "3 days late is lucky, that package won't be delivered until next week at best". And then they never delivered it. I'm honestly blown away by how terrible this experience was.
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February 2022 by Vishal Kumar Meeni
Gabe the store clerk is the worst employee one can ever face. Was just outright rude and disrespectful. Did not help in doing the most minimal task. Absolutely outrageous behavior. I missed my fight and got charged for some other expenses just because of the delay he caused me.
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November 2021 by Yuxin Liang
Incorrect store hours. Close at 6pm
