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February 2024 by Ramakrishnan Ramaswamy Sekar
Horrible service where it is very clear that employees just want to close up and get out than help out customers.. I went there at 7.50 pm and 8.00 pm was the closing time. I had a package to ship and when I approached the front desk, the guy was obviously preparing to leave and had shut down his system apparently. He actually said this aloud - " do I even have the time to do this now" and after that told me that his system wasn't working and that there is no time to reboot. Would definitely not head to that particular store again for my shipping or printing needs again.
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October 2023 by Bridget Alvarado
I was there to send my Nephew his belated birthday gifts and Tanijia was so awesome. She found me the right box even down sized the one I brought & packaged them with love! Thanks girl See you Christmas ??
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October 2023 by Kendra T
My review is based on their printing services. I have not used this Fedex for any other services besides printing.The self-service printers are easy and convenient, and when it is not too crowded there is usually someone who is able to come help you if needed.My main issues with this Fedex are with print orders I placed online: 1) long waits for what should be straightforward pre-paid pickups and 2) inaccuracy of orders.Regarding (1): Perhaps it because this location is short-staffed (I've recently seen signs that they are hiring) there are employees having to go back and forth between the printing services and the packing/shipping services. There is usually just one line for both services, and I wonder if it would be more efficient to separate the lines.Regarding (2): There were inaccuracies with my two most recent print jobs that I had prepared and ordered online. I reviewed the print jobs before purchasing and everything was accurate. However, upon receiving my orders I was frustrated and disappointed that what was printed did not match the preview. In one of these jobs I had printed 3 different packets, and this Fedex actually completely left out and didn't print one of them and instead double printed one of the packets. Unfortunately I did not realize this until I got home and actually went through the documents later. I checked my order online and my order was correct just as I had reviewed it, so this means this was Fedex's error. Usually an employee will review your printed products with you at pickup to make sure everything is right, but they will sometimes neglect to do this if they're busy. Even if they're busy, I recommend reviewing every page you receive to make sure it's correct before you leave.Finally, the attitude of some of the employees here has been hit or miss. One woman who helped me at the self-service printers was extremely kind, patient, and helpful. On another day, the man who helped me with picking up one of my print orders was extremely apathetic and when I pointed out an issue with my prints and pulled up the order on my phone to show how it was supposed to be according to the preview, he literally said the words "I don't really care." At least he reprinted them for me, but it was just an inappropriate response for someone in a customer-facing job.Despite these issues, I still use this Fedex for its convenience. The facility is clean and organized, and I appreciate the services they offer. However, there is definitely much room for growth in efficiency, accuracy, and customer service.
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October 2023 by Dan Bai
The worst service. I have been to a lot of Kinkos. I waited 30minutes before I could get service . The associate Raymond looked annoyed and hostile. As a client it is a slap in the face especially when I was spending $185
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August 2023 by Salomon Dushimirimana
Not helpful. This is a fedex facility but they can’t take my package and instead told me to go to another location with no reason whatsoever.
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July 2023 by Feraidon M.
I printed some posters and had them cut to the crop marks today and a very nice gentleman by the name of Oscar helped me patiently and did a great job. Appreciate the customer service
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July 2023 by Gene Rice
I have shipped to Hyderabad from this location many times. Today they refuse to ship my package. They won't explain why. After an hour wait on the phone, customer service can't explain why either. Very frustrating
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July 2023 by Saad A.
Cohen is a very helpful and professional guy!I liked that he advised me on sending my package too! Good guy!
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July 2023 by Isaac H.
they did an outstanding job on the artwork. Customer service was also outstanding, over the phone and in person. The two representatives that I was talking to: Hannah and Tina are an asset to FedEx. They did an amazing job. As a result they should be rewarded and definitely an increase of pay! Definitely will return.
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June 2023 by Victor S.
Tina, Cohen and Hannah did such a great job. It was very busy when I went in but they handled things and expedited everything for everyone quick and with A1 Customer service.
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June 2023 by Alessandra N.
Was so appreciative walking in and getting immediate help from Hannah, such and nice and helpful worker! Would definitely come back into this store just for her, and the services she provided
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June 2023 by Lingyun P.
Thank you to Hannah and her team for helping me with my posters done for my business. Will definitely come back for more !!
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June 2023 by Al R.
I Had a special father's day project, that was very difficult. i honestly didn't think that i was going to be able to be helped.But thankfully Hannah came out of her office and saved my day and experience!!!!!I recommend everyone, if you have any project, that has a challenge ask for Hannah!
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June 2023 by Shubham O.
Great and Quick Service. From the moment I walked into their store, I was impressed by the friendly and professional staff. They greeted me with a smile and were eager to assist me with my printing needs. The atmosphere was welcoming, and it was clear that customer satisfaction was a top priority.Thank you so much Hannah
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June 2023 by Phuonganh T.
Amazing experience, and very quick. Tina is awesome and always offered great service, I definitely recommended this location.
