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March 2024 by Steve B.
I had a rental from my insurance company at a different location, but it disappeared when transferred to the Fremont location. I was asked to contact my agent, but I only got voice-mail. In the meantime, Vivian contacted my insurance company and was arranging the new authorization. I was so impressed by her professionalism and efficiency. She then walked me through picking out the car and encouraged making a video of the car inspection. Amazing customer service. Everyone there was very nice, but they are lucky to her there, and I'm surprised a corporation doesn't hire her away.
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March 2024 by Bonita F.
Khanh Phan was so awesome! We had somebody hit our Tesla and needed an urgent rental. She was so friendly and even though there wasn't a huge selection, she was able to get us into a car. Although my husband forgot the credit card he intended to pay with, she was kind enough to let us go home to retrieve it and still allowed us to get into a car. She was so sweet and friendly!
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February 2024 by Daniel Hsiung
I rent a subcompact car for several weeks and got free upgrade to jeep compass after a week, clerk were friendly and procedure were very easy.
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January 2024 by Brook Mantia
The car was great & the team at the store are the nicest people, professional, courteous, proactive & knowledgeable. The ride service is awesome! They keep me coming back for 10 years!Shout out to Karen Hernandez for her terrific service, and drivers Dennis and Aurelio (sp?)
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January 2024 by Grover Watts
Staff was friendly and very helpful. I enjoyed the VIP service. Will use again.
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January 2024 by Gangaprasad Shahapurkar
I rent car frequently from Enterprise. Have seen prompt response by staff at the rental location and follow-up as necessary for overall smooth rental experience.
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January 2024 by Vimal Parikh
My car was in body shop and my insurance provided a rental car from Enterprise. From picking me up from auto shop to dropping me back at end of rental, their service was top notch.Mr Wesley, their asst manager, was very courteous and treated me with respect. When a compact car was not available, he upgraded me to a mini van at no cost.I was very impressed with the service provided by their Fremont,CA location and would definitely recommend and rent from them in future
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January 2024 by Kelvin L.
This place can get super busy but the staff are really friendly and car selection are huge. I forgot my sunglasses in the rental and I went back after the weekend to find it, Rodrigo went overboard to look for the rental and located it in another parking lot, and actually found my glasses for me, really good service and professional, thanks again and will definitely rent again from this place in the future
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December 2023 by Syed Ali
Both Wesley and Laksha Chhaddva were very helpful and nice throughout the rental process. Thanks again for an excellent service.
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December 2023 by Eugene N.
This Enterprise location is my number one choice when I rent a car. It's convenient and the customer service is excellent. I have seen it busy in the morning before and everyone works together to get the customers in and out efficiently. I'd like to recognize Wesley Bartholow, Johnny Kyaw, and the rest of the staff. The car selections are nice, especially if you want to rent a luxury vehicle. Overall my experience is always great. Pull up!
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November 2023 by Debra
Another 2 months have passed and I am still carless, but thanks to Enterprise's wonderful staffJohhny Kyle Branch Manager, Wesley Bartholow Assistant Branch Rental Manager and Karen Hernandez Rental Management Trainee this has been the light at the end of my journey. They are very professional and compassionate individuals their service is stellar and each time I'm in need of rental they are warm and welcoming. Thank you gentlemen so much.
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November 2023 by Sharon Allen
Great service. Personable, efficient, and courteous. Great cars. Rodrigo was very helpfully and professional.
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November 2023 by Brittany M.
I've always had a good experience when using this location. They are very quick to get your rental vehicle. This last time I came in very upset after my car had been heavily damaged due to an attempted theft. Wesley was very nice and helpful and made sure I was okay. He got me set up in a vehicle within 10 minutes making sure the vehicle was clean as well.
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November 2023 by Nell R.
This has been the Enterprise assisting me while my car is at the Hyundai dealership getting serviced. It is very convenient that they have a free shuttle service between the dealership and rental center. I came to write this review though, based on my experience last night. Wesley went above and beyond to provide excellent customer service. I needed to swap out my rental for a new one and he was very accommodating. I don't live in Fremont and it was raining and traffic on 880 so we arrived later than expected. Wesley was quick to swap out the cars and even offered an umbrella for the walk around. Would highly recommend. I've had maybe 5 rentals from this location and I have nothing but positive reviews for the staff and the customer service.
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October 2023 by Notary T.
Karen was such a pleasure to work with, she made sure the process of our loaner car was smooth & easy..gave us plenty of options & helped us decide :) thank you for going above & beyond we reccomend enterprise most certainly for a hassle free experience!
