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December 2023 by Javier C.
I searched for a good collision repair and found this great place with such a good service and and super fast repair for my BMW car. I talked to Miguel Castellanos the service advisor and was very helpful, polite and courteous with me. I highly recommend this place and I will come back for future needs.
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November 2023 by Richard Kruger
Excellent service from beginning to end. Pleasant, well-trained, respectful staff. It took a few days for them to get parts, and then they didn't delay. The repair went quickly, and faster than expected. I was driven home after leaving the car for repair, and later in the day, Caliber dropped the car off at my house. They threw in a nice surprise by washing the car. This is the best customer service I've had in recent memory.
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November 2023 by Marc Ling
A guy ran a red light and clipped the front of my 2022 Ford Bronco. Went through his insurance and brought it to Caliber Collision North (they have 3 locations in Fremont).Excellent customer service from the moment I walked in. Quality of the work was excellent and was completed in a timely manner. Hugo, the customer service rep, kept me informed of all technical details and status. Would definitely recommend this shop to others.Services: Painting
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October 2023 by Yogibear C.
Excellent service and reliable place to get your car done. Awesome followup and transparency. Roberto was super helpful - really happy with the way things. Jesus was awesome at front desk.
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October 2023 by Bella Bria
My first experience with a body shop everything went well! Customer service is amazing. I have to thank Hugo for explaining every clearly. Great Experience!!Service: Painting
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September 2023 by Saba Gebre
Caliber Collision went above and beyond with my service including Hugo, Ross, Jose, Jackie in reception and the mechanics who I did not meet but did a great job with the repair. The team was very gracious, kind, helpful, and excellent in the facilitation of the repair. Hugo as my service advisor kindly and effectively communicated the action plan with me and walked me through everything. When issues with insurance arose, he helped me with navigating it successfully. Jose graciously gave me a ride to my job so there was no delay in my day. Jackie helped arrange a rental. When I requested a follow up with the car detail Ross, Hugo, and Jose went above and beyond to help. I'm one very happy customer who appreciates how effectively and excellently this shop works together. Ross, you oversee an amazing team and I'm very thankful for it! Thank you, Hugo, for all your help and kindness. Great work everyone.
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September 2023 by Alan P.
Life made easier with Caliber Collision. Having an accident was already unfortunate and caused a lot of stress for me. However, the experience with Caliber Collision (41041 Albrae) made my life easier. My car was still drivable after the accident, so I took my car to the center for an estimate. Miguel was my estimator and he was very professional. He did a thorough check on my car and emailed me the estimate later the same day. I came to the center again in the morning a week later for the repair. Miguel and his technician did a quick fix on the car so that I didn't have to drop it off there. I just waited in the lounge, enjoying the WiFi, and had my car ready in half an hour! I didn't need to rent a car or anything, and I even made it to my work without being late! The car looks perfect after the fix!
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August 2023 by Shane Sanute
I am thrilled to share my heartfelt review for Miguel, who played an instrumental role in getting my car back on the road. Miguel displayed exceptional communication throughout the process, keeping me informed at every step and ensuring complete clarity. His professionalism was truly commendable, leaving no room for doubt that I was in capable hands. The level of customer service extended by Miguel was nothing short of outstanding – he went above and beyond to address my concerns promptly and efficiently. What truly sets Miguel apart is his unwavering integrity, consistently doing what's right even in challenging situations. His commitment to the task was unwavering, and his understanding of my predicament made me feel valued and at ease. Above all, Miguel is a quality guy with a genuine passion for his work. I am incredibly grateful for his assistance and wholeheartedly recommend Miguel to anyone in need of automotive expertise and care.
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August 2023 by Heather Ortiz
After a long-drawn-out process at another shop and not having my vehicle for at least 4 months I decided to try Caliber instead. I can say the professionalism and the timely repair was impeccable. I appreciated the communication the shop had with me. My car was ready to go in no time. I appreciate Ross and his staff. They will definitely be my go-to if I should ever need another repair again! I will also be recommending others to this location as well! Thanks again Ross and staff for getting the job done and getting my vehicle back to me!Services: Painting
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August 2023 by Trina Davis
Last night on my way home on 880 something struck or hit my car. Upon inspection my passenger rear bumper had damage. I was devastated-here go another $2000 thanks to 880 and the terrible road conditions.I took my car by Caliber Collision to request an estimate. The receptionist was friendly and understanding. She found my someone to assist me within 5 minutes.The service advisor, Mr Hugo Chrisostimo came out and inspected my car, gave me an assessment, then asked to see if they could fix the left bumper clamp. No more than 10 minutes later my car returned and the issue resolved. Mr Hugo then informed me this was complimentary device at no charge!! Amazing right?I've had my other cars repaired by Caliper Collision and they are very knowledgeable, trustworthy and reliable. This is the kind of business we need in this day and age.Service: Body & Trim
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August 2023 by Krishna Sajja
Got my car repaired here after an accident and they did a great job getting the car to the state before the accident. I noticed that the wind shield wiper fluid reservoir has a small crack at near top after almost an year and took the car back. Hugo Crisostomo acknowledged the minor miss and replaced it for free.Highly recommend this facility.
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August 2023 by Sudeep M.
Hugo and Ross helped me out they were great! Jackie and Abby were amazing in he front will def come back for anything that i need! Thank you Caliber!
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July 2023 by Juanada D.
Last night on my way home on 880 something struck or hit my car. Upon inspection my passenger rear bumper had damage. I was devastated-here go another $2000 thanks to 880 and the terrible road conditions.I took my car by Caliber Collision to request an estimate. The receptionist was friendly and understanding. She found my someone to assist me within 5 minutes.The service advisor, Mr Hugo Chrisostimo came out and inspected my car, gave me an assessment, then asked to see if they could fix the left bumper clamp. No more than 10 minutes later my car returned and the issue resolved. Mr Hugo then informed me this was complimentary device at no charge!! Amazing right? I've had my other cars repaired by Caliper Collision and they are very knowledgeable, trustworthy and reliable. This is the kind of business we need in this day and age.
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July 2023 by Jose G.
I was shopping for estimates to repair my Jeep. Miguel was the estimator that helped me and walked me through all the steps if I wanted to repair through them. As we were reviewing the vehicle Hugo came outside and assured me that Caliber Fremont is the shop of choice. I dropped my vehicle off that day. 4 days later they called me to come pick up. I was blown away by the service, how fast repairs were and how great everything looked. I would definitely recommend Caliber again. Thank you to the staff for making me feel comfortable and my Jeep looking great again.
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June 2023 by Adam B
Saw good reviews and chose to take my car here after I got some minor bumper scuffs. They dealt directly with the other person's insurance for me and even returned my rental car when my car was ready for pickup. Thanks Hugo & Miguel for the great service and quality paint job!Service: Painting
