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January 2024 by Lorena Velazquez
Staff is quick to give attitude and will not do much to help figure out any issues with your medication. I had to make all the calls between doctors, pharmacy, and health insurance to figure out what was going on. Even after figuring everything out, they failed to order my medication and ultimately told me they will not fill my order and to go elsewhere. Communication is poor and they do not care about their customers. I do not recommend.
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January 2024 by Lorena V.
Staff is quick to give attitude and will not do much to help figure out any issues with your medication. I had to make all the calls between doctors, pharmacy, and health insurance to figure out what was going on. Even after figuring everything out, they failed to order my medication and ultimately told me they will not fill my order and to go elsewhere. Communication is poor and they do not care about their customers. I do not recommend.
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November 2023 by T F
Nice place. No rush. Folks are nice too. We have been getting our Covid shots for a while here. Got my flu shots as well. Pinak is great and helpful as well. Thanks
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May 2023 by OnlyFiveStars S.
I want to shout this from the rooftops: CapSmart Pharmacy is the BEST pharmacy in California. Period! CapSmart is why I will never step foot in another CVS pharmacy, Safeway pharmacy, Walgreens pharmacy or any other pharmacy than CapSmart on Mowry in Fremont. I've had so many nightmare experiences with them all, but CVS is the worst. I've lost count of how many times that I waited on hold or waited in person in their horribly long lines. Three different times in one month CVS texted me that my prescriptions were ready and after I waited in line forever, the person at the counter told me that they actually weren't ready, so I'd have to wait even longer! Unbelievable! I've actually stood in line for nearly an hour on several occasions and watched the workers at CVS -- more than six, not counting the pharmacist -- ignore the ringing telephone for exactly 30 minutes before one person would answer it, then they would ignore the next few calls again for another 30 minutes. Infuriating! Now you know why nobody ever answers the phone when you call. I was so fed up, I went on a mission to try every other pharmacy in the East Bay until I found one that had better customer service. CapSmart was the winner, hands down. CapSmart on Mowry is a hidden gem -- a small business that's family owned and operated and has flawless customer service and competitive prices (they will price match other pharmacies if you ask!). When they text me that my prescriptions are ready, they're ALWAYS ready! And if I choose to pick up in person, I never have to wait longer than five minutes. The workers are super fast and so friendly and professional! I hope everyone switches to CapSmart and puts those other terrible pharmacies out of business. Last year I moved 30 minutes away, but I still use CapSmart because they are worth the drive -- and if I don't want to pick up in person, they'll ship my meds right to my door. And when one of my refrigerated meds needs to be delivered, the manager at CapSmart arranges for it to be locally delivered to me by a delivery driver. Amazing! Five big stars for CapSmart!
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November 2022 by Ahmad P.
This place use to be ok but now I would give this place a -1 star.Tbey always lie when they don't know something.there hiring pharmacist with no experience so they can save $$$.avoid this place if you do r want any kind of headaches.Send you medication to CVS.
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September 2022 by Robin G.
I used to love Walgreens. I went there religiously and loved to shop for random fun things while waiting for my prescription. But in recent years they would tell me "It'll be 15 minutes" when really it would take an HOUR! And that's IF they remembered I was there waiting...I also recently was prescribed some controlled medications and Walgreens started asking me very personal questions and treating me like a criminal just for picking up my normal medication at a normal rate. I got sick of it.So my doctor recommended Capsmart. I thought, "What the hell. I've got nothing to lose at this point." Since switching to Capsmart I can't believe I ever put up with Walgreens' sub-par customer service and BS. Capsmart treats me with respect and decency. On top of that, I can walk in any day and they can get my prescriptions ready in 10 minutes. They don't have any fancy high-tech online system, but they do have a phone system that allows you to enter in your prescription numbers to get them refilled. It's not a major issue for me because as I said before they can get anything ready super fast just when I walk in. They're very friendly and easy to talk to when I do call ahead. Bottom line is come to Capsmart if you want to be treated as a person instead of a number.
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June 2022 by jek585
Awesome pharmacy. I came here after being tired of dealing with long lines, waits, and errors at various big chain pharmacies. The folks at capsmart were top notch. Even though there was a hitch with one of my meds, they communicated with me and worked through it super quickly. This is solidly my main pharmacy now. ???
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June 2022 by Rigo Gonzalez
Great service
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May 2022 by Avis L.
Contrary to what I've read in other reviews, service in the pharmacy here was wonderful. The wait was negligible and staff was very helpful even though there was a problem with the registration on my insurance side. But things got resolved swiftly. Will be back. ;)
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January 2022 by Aaron Lobnitz
Don't get your booster here.Appointments are useless. You will stand in line for at least an hour with anybody else who needs to use the pharmacy for any reason. All in a TINY space, just waiting and waiting in a tiny room full of people when you already have an appointment. No wonder omicron is going so hard in the US, even a medical based facility goes full team covid and creates fantastic spreader environments.
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December 2021 by Jay T.
Small pharmacy near the Washington hospital. Never heard of this place until I tried to find a spot for covid vaccine. Small but very busy. On both occasions, there was a long line for the service. Most of them were for the vaccine or flu shot. The staffs are friendly and helped us to get through the paperwork quickly so that we can leave quickly. But there was only one counter and one staff for the jab, that obviously create some delays. Small place, can't do much to improve it. Other than the long line and delays, everything else is quite good. It's part of the big complex with many institutions. Finding parking is sometimes a tough thing to do.
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December 2021 by Naresh Kamath
Hidden gem.
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October 2021 by xuyen p.
Very quick in and out for Moderna booster shot. It it very convenient for local Fremont residents.
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September 2021 by Tiffany W.
Love how quick they usually are and how they have all meds stocked unless it's speciality it only takes a day to get ahold of them.
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August 2021 by Ber Sah
Came here for a simple prescription. No wait time here like 1hour wait you'll have across the street at Walgreens,
