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February 2024 by Gordon Zhang
I can only say all the 1 star reviews here are true. I went here today and the overall feeling is that PNC doesn’t want my business.
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December 2023 by Vaishali
I went to the bank on a Saturday at noon and the bank doesn't close for another hour. There was only 1 other person who was being served by the manager and I was the only other person waiting to be served. After waiting for 15 minutes, an employee walked up and told me I cannot be served as its closing time, there was still 45 minutes to close and they dint even ask the reason for my visit, All I wanted was to open a savings account. They are not interested in doing business and keeping their customers happy. All they wanted to do was, sign off and go home. I'm considering, closing my long standing account with PNC and moving to a much customer appreciating bank down the street.Good bye PNC>
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September 2023 by Suraj Rao
Loan lending officer in this branch was very rude. I asked him for loan estimate and he said I will take that and match with my loan estimate from another bank. With this attitude, I would never recommend pnc bank at all.
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September 2023 by VIOLA
I do not recommend this bank. Bad service, poor contact, no replacement bank cards, too few and too FAR ATMs. Disappointed customer
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July 2023 by Kelly Vanden
As soon as I left this branch I decided to drop PNC. The most inconsiderate and disrespectful employees I have ever met. Closed the door in my face. I live in San Francisco, but my card was compromised, so I had to get a new debit card printed. This was the only PNC branch in the entire bay area that had a working printer. I called ahead, twice the day off, to explain how I was taking off work early and driving nearly 2 hours to try to make it to them before 5pm. They said they would be expecting me and that I could come at that time. I got there right on time and they shut the door in my face. Missed hours of work, spent round trip 5 hours in traffic, and still had no debit card. I’m switching to Bank of America.
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July 2023 by Daniel
Clean, small place that isn't full on weekdays. They take my coin deposits no problem. There is always someone there to greet you as you walk in. Very friendly.
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May 2023 by Marcus Jimenez
The customer service at this location is absolute garbage. Staff has a “not my problem” attitude.Not only that, you better hope the ATM does not have an issue because they somehow have no ability to fix it and claim they have no control over it even though the ATM belongs to their bank and is directly connected to the bank itself.Do yourself a favor and avoid the horrible customer service experience unless you enjoy putting yourself through mentally frustrating situations or if you don’t value your time.P.s. If I could give less than 1 star I would. This location should be put under new management.
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May 2023 by Monica S
I just can’t believe this bank. I went to New Jersey in August last year to over see my mom’s account with a Power of Attorney. Gave the documents twice while there for them to process and add to the account.I came to THIS FREMONT branch and gave them a copy months back and it appears to be that the document was never processed AGAIN. Emails sent they seem to never receive. Now am here literally bringing them a hard copy AGAIN. I’ve never been through so much trouble to get something done at a bank. I have a feeling they are not gonna make here in the west coast.
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April 2023 by Yang Wan
Drove 30 mins here to close the account and tate the cashier check. the banker is not willing to do the transaction for me saying they are closing in 30 mins. I can't believe it needs to take 30 mins to close an account. Very bad experience.
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February 2023 by Jim Silop
I’ve banked at PNC for many years and have experienced in person in branch customer service on multiple occasions. I could honestly say this branch has the most amazing incompetent teller and lead resources out of all the many branches. Highly recommend thru either get terminated or retrained to having the knowledge to process the basic of PNC customer requests.
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August 2022 by Amit Srivastava
Glad to see PNC bank is open here now. It was quick and easy experience.
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July 2022 by Yogesh Naren Bundey
The staff personnel are friendly and laid back. They attended promptly to all my needs. They advised what is necessary for the account. Because their app doesn’t have all the features it is good that they have a branch in Fremont for quick access in the area. The bank is also not crowded on weekdays so transactions should be quick.
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June 2022 by Arpit Bhagat
Worst mortgage officer Bela Singh, . Un..ethical
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February 2022 by sarfraz durrani
Horrible experience.
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December 2021 by Jacare Freeman
They couldn't open the front door to have business. And couldn't send money for an important thing.
