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March 2024 by M Server-Miranda
AVIS Budget 5307 Central Ave FREMONT, CA-BEST CAR Rental in town! Ask for TONY Nguyen. Tony is super efficient, finds you the best deals, maintains good car inventory, solves any issues on the spot, great communication. That’s amazing service to customers coming in. I can’t thank Tony enough for helping me every time my car breaks down, then I contact him to get me a rental. He treats you like family, very pleasant to talk to, start to finish. All cars are well maintained, clean, reliable so I know I’m in good hands. I ended up at this location after a very bad experience with Enterprise last year after my car collision. It was my daughter Tracee who told me to go try AVIS in Fremont Central Ave. I even had a long term rental last year with them, best SUV (no issues), just an amazing experience overall. I highly recommend this location and I approve this message!?
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February 2024 by George Chang
Best in value, they also have trucks
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January 2024 by Naomi C. Echols
I needed to extend my rental vehicle so, I called the Fremont, CA location (5307 Central). I started calling at 8:03am. I called for the next 35 minutes, multiple times, and nobody answered.I pulled up to the location and, because I could see from outside that NOBODY (customers) were inside, I decided to call from the rental car (outside the building). I called, and the lady did NOT answer.I get out to ask her why the phone wasn't being answered and lead with "I watched you ignore the phone call from outside, and since I've been calling since 8:03am, i'm wondering why you wouldn't provide some customer service by way of simply answering the phone", and she said "because I didn't. What do you need?"Had I not been in TOTAL need of the vehicle, I would have cancelled. Folks should realize, especially this woman (large build, older woman with fair skin. Dark hair, pulled back in a ponytail. Providing a description in case it helps. This happened on 1/3/24, at 9:00am), that the customers are why they are in business and have a job. A LITTLE customer service goes a LONG way.It literally took her 2 mins to extend my rental. It could have saved me a 15 minute drive and gas had she SIMPLY ANSWERED THE PHONE. RIDICULOUS (i also have a video if Corporate needs to see)
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December 2023 by Ikram Haque
Good my car from Hertz. Tried to force me to get an electric vehicle by saying that they have no gas powered cars. I insisted that I booked a gasoline car weeks in advance, so they relented and gave me a very nice Chevy Malibu. The car was really good! Very comfortable. I do agree with the sales person though, my next rental will most likely be an electric one.Return was painless. Quick.
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December 2023 by JC Narasimhan
Super helpful and customer focused agents at the Fremont Avis rental center.They made some quick adjustments and health as on our way during our Thanksgiving break.
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November 2023 by Nikki M
Great customers service. Many car options to choose from. The one I had was very nice and new.
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October 2023 by Nikki D
Great customers service. Many car options to choose from. The one I had was very nice and new.
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October 2023 by Micah Anjello
Great fast service! Front counter staff had a big crowd in lobby and got us in and out very quickly which was much appreciated. Tao was great thank you for the great service.
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September 2023 by Jason Pribush
Opened late. Service was great. The vehicle we got was dirty, had a bad vibration in the front end, and was the noisiest vehicle I have ever been in. Definitely stay away from the Chevy Malibu as it’s a trash vehicle.
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August 2023 by Marco Calvario
They helped me very well, because I arrived a little late for the delivery of the car
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July 2023 by Ron Zhu
Absolutely the nicest team ever! This review is about a month late, but they deserve it.I remember walking in here to rent a car and was lucky to get a brand new Nissan with only a few hundred miles off the lot. It was my first time renting from Avis out of state from a non-airport location so they told me I had to return the car by 5pm which is when they close. Being a New Yorker, I thought traffic in my city was bad. But I never thought I'd find my nemesis because SF TRAFFIC IS MUCH WORSE. My flight out was the same evening and I had no way to return back to this Avis location by the same day. Thankfully, they allowed me to return the vehicle to Avis San Jose Airport for a fee instead of charging me another day (as I would have no way to look over the car for another day) as a destination charge fee. The Avis team in Fremont is very knowledgeable and adaptive. I can't recommend them enough
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July 2023 by Calvin Leung
This is review for Tao. He was very patient in helping me secure rental car among the few different options available that day. After few back and forth given just discovering conditions of the car, he worked back with me to select the one I was most comfortable with. This is all despite the growing line of customers on a Saturday morning.
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June 2023 by G O.
I set up a car rental while my car was in the shop for repairs. Terrible experience dealing with the Avis call center (reps gave wrong information & poor communication skills). The local Avis team helped make things right for me - Thank You!
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May 2023 by Tushar Walavalkar
I booked through another website. Chose Fremont, CA and I was redirected here. The drop-off and pick-up were uneventful which is good. Tao was helpful. The only drawback I found was this place doesn't have off-hours drop-off. I chose a different agency once even though it was far from my place for this reason. This time I didn't have any issue dropping off during agency working hours. On a milder note, the exterior was not well-washed. Lots of bugs residue on the windshield. But interior was very clean, so I didn't mind the exterior much. But I would have loved a shiny and clean front-glass.
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May 2023 by Jordan Thompson
Very quick service, staff was friendly and helpful. Make sure you get a diagram of any issues with the outside of the car as apparently they no longer do this unless you ask for it (we always take a video and pictures as well, just in case...)