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May 2024 by Divya patel
Gail was super helpful. She explained everything clearly and we were able to make a quick purchase
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May 2024 by Madhav Joshi
Exceptional Service and Expert Guidance from Quynh at Ashley Furniture, FremontI recently purchased a slew of furniture items for my new home from Ashley Furniture in Fremont, California, and I couldn't be more satisfied with the experience, largely thanks to Quynh, the salesperson who assisted me throughout the process.Quynh's assistance was invaluable as I spent over six hours browsing through various furniture pieces, trying to navigate through sizes, colors, and quality options. Her patience was remarkable as I deliberated between different items, often going back and forth on my decisions. What truly stood out was Quynh's ability to quickly understand my preferences and needs, offering insightful suggestions and better alternatives that made the selection process smooth and hassle-free.Moreover, Quynh ensured that all the items I chose would be delivered on the same date, simplifying logistics and ensuring a convenient experience for me. Her attention to detail and commitment to customer satisfaction were evident throughout my interaction with her.Walking out of the Ashley store, I left with not only a sense of satisfaction but also with significant discounts, thanks to Quynh's expertise in ensuring the best deals for her customers.My experience with Quynh at Ashley Furniture was exceptional, and I highly recommend seeking her assistance for anyone in need of furniture shopping guidance. Her professionalism, patience, and dedication truly set her apart, making my furniture buying experience a memorable and enjoyable one.
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May 2024 by Angelica Alcaraz
Excellent service, excellent help and explanation the best of the best Cristina and Neal thank you very much for your help
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May 2024 by Vaibhav Porwal
Quinn was great to guide us select the right recliner sofa set for our home. Overall checkout process was very smooth and quick. Recommend this store.
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May 2024 by Satnam Singh
I bought sofa recently, and seat leather started cracking. I called warranty service and they said they don’t cover leather defects. I will never buy anything from Fremont Ashley / Ashley. I wish I can give 0 star
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May 2024 by Nora Ruiz
We went to Ashley in Fremont just to see and the salesman James and the manager Cristiana helped us and we bought not only my couches but also our tempur mattress and the adjustable base. I recommend coming to this store!!!
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May 2024 by Anup Kumar K P
We recently bought a sofa from Ashley. The overall experience was good. Ashen really helped us around the store showing us all the options according to our requirements. Would definitely recommend this store for the customer experience and the product quality.
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May 2024 by Conchita Osorio
This Ashley Furniture store has great and friendly customer service. The store is well stocked and clean. I definitely recommend this site for all your furniture needs.
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May 2024 by Abby Ziegel
James is so great!!! Very helpful and kind will absolutely be back!
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May 2024 by סוזנה גרשין
Great experience very good service liked it a lot beautiful furniture and fair prices
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May 2024 by Thuy Le
Awesome customer service! Doesn’t hurt to ask for discount. Great deal
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May 2024 by Aldo Flores
Great customer service from Gail Shue!!! She saw us browsing the sofa section and helped us select the right one for us in type and price. She also took the time to explain every couch we looked at, from material to features and even helped us get measurements. Will definitely be coming back for our next purchase with her. Thank you Gail!!
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May 2024 by Leah Tinkham
Isaiah was a pleasure to work with and got us a great deal
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May 2024 by Edwin Grande Urias
We worked w Gail. She was great and very informative! We came in to look for a dining table, and a couch and left with both! Thank you again Gail!
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May 2024 by Jonathan Omar Ocasio
Review Update:I'm writing to provide a positive update on my previous review regarding my Ashley Furniture purchase. On April 27th, the store manager reached out to me personally. He expressed concern about my situation after noticing my review written, and confirmed a delivery date of April 30th.The manager sincerely apologized for the trouble I experienced with Ashley Furniture's customer support team. He actively listened to my concerns and empathized with my situation. He then explained the issue with my order in a clear and understanding manner.It's important to note that the in-store staff appears to be separate from the central customer support team. While my experience with the phone support was frustrating, the store manager and his team demonstrated genuine care and a commitment to customer satisfaction.In light of this positive experience, I would recommend contacting the store directly if you encounter issues and are unable to visit in person. My experience suggests that store staff are empowered to provide solutions and prioritize customer needs.Overall, the store manager's intervention significantly improved my experience with Ashley Furniture. He exemplifies the kind of customer service that builds trust and loyalty.__________________Initial Review:(1 Star)_________________I recently arrived to California, I urgently needed a bed upon arrival. Ashley Furniture initially impressed me with their selection. However, my experience went downhill after purchase.On the date of purchase, I bought a bedroom set with a promised delivery date of April 25th. A few days later, I received a confusing voicemail regarding the delivery. When I called back, the representative simply apologized and confirmed the April 25th date on their system, offering no further explanation.Hoping for clarification, I called again the next day. Unfortunately, no one seemed to have any information about my order status. Finally, on a third attempt, I spoke with someone directly at the store. They informed me that missing parts had delayed my delivery by four days, with a new estimated date to be confirmed by phone four days prior.As of today, April 25th, I haven't received a call, and my attempts to reach the store have been unsuccessful. Disappointingly, this lack of communication and missed delivery have left me sleeping on top of my luggage, with no clear idea of when I can expect my furniture.
