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May 2024 by George R Grisham III
Great driver and assistant!
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May 2024 by Rodney Haskell
Stephan was very helpful and most professional could not be happier
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January 2024 by Rita Olsby
Thank you good service.
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January 2024 by Pablo Walton
A huge thank you to Pack-Rat for their outstanding moving services. The team was friendly, punctual, and worked tirelessly to make my move smooth and efficient. I couldn't be happier with the results.
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January 2024 by Anigeli Robinson
Choosing Pack-Rat was a game-changer. The team's professionalism, punctuality, and dedication to customer satisfaction made my move smooth and enjoyable.
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January 2024 by Jeff Ocampo
PACK-RAT moving services exceeded my expectations with their seamless and stress-free relocation process, showcasing a commitment to exceptional service that truly stands out.
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August 2023 by Patrik Argast
the container itself is great. the delivery was ok, we had to wait all day and did not receive any updates. THE PICKUP is a nightmare!!! scheduled a week in advance, the day of pickup nobody showed up even talked to customer service same day (after 2h on hold). next day a total of 4h on the phone without success! DO NOT USE THIS company.note: social media specialist reached out and issue was resolved within hours. they also waived the pickup fee.
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July 2023 by Miles Foltz
No show, no call , 14 hours of waiting for scheduled delivery . No one would get back to us. One whole day wasted for nothing.
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July 2023 by Elizabeth A.
The only reason I would ever even consider this company again is for our delivery driver, Marcella! This company continues to give us the run around about our date of delivery once it was confirmed over and over and over.. at one time the driver said he would arrive in 39 min and never showed!!! Completely ruined our holiday weekend. They over charged us out the rear for their mistakes and it was a nightmare. Once Marcella finally was schedule to drop our box she was kind and pleasant and the hardest working woman I have seen!!! All my worries and stress faded!!! There are good honest hardworking individuals and pack rat to me is terrible but they did do the right thing hiring her!!! Thank you Marcella!!
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April 2023 by D Lim
AVOID this moving company at all costs! We had an empty container delivered to us on Feb 22, scheduled for pick up on Feb 24. I received a call asking them if it was ok to pick up on Feb 25. I said that's fine as long as it remains on schedule to be delivered to destination on March 8. They missed pick up date, rescheduled it to Feb 28 (without telling us), and said they weren't able to pick up because vehicles were blocking the way of the truck. We confirmed through security camera there were no vehicles blocking the path to pick up the container. They eventually picked up the container on March 2, which delayed scheduled delivery TWICE! We had to cancel/re-schedule movers to help unload the container. The whole ordeal was stressful as we were expecting the schedule to be followed. I called customer service and they were not helpful and did not seem to be understanding, just brushed me off and transferred me to logistics team. Clear and upfront communication about requirements needed to pick up container and delays would have been greatly appreciated, but I cannot recommend this company. The drivers are nice, but this company has very flawed processes.
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February 2023 by orlando vilchez
Lack of respect and accountability from drivers and office.Really bad experience.Stay away from this company
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November 2022 by Andrew Mooney
Pack Rat could have done better on the pick up -- it was not clear to us how much space was needed for the truck to fit in our driveway; it needs a lot of space, and few SF driveways are long and wide enough. Luckily, we found an open parking spot adjacent to a Muni bus stop. But we had only 20 minutes to find this solution, and otherwise they would not have delivered the pod that day. So: read carefully about what they need to park a pod and be sure you have precisely that lined up. Once we got the pod successfully, it was very smooth. The biggest positive in the experience was how fast our stuff got from our old home in San Francisco to our new house in western New York! We put an AirTag in the pod to track its progress and watched it cross the country from the warehouse in Benicia, CA, to the warehouse in Webster, NY, over the course of three days. Our stuff was picked up in our old house in San Francisco on a Monday morning, and 12 days later, it was dropped off in our driveway in upstate New York. Because we had an AirTag, we knew it had arrived to the destination warehouse and could schedule an earlier delivery date without additional fees. Overall, we were a little bit sketched out by the negative reviews of the company, but we had none of the bad experiences that we read about here and were overall very satisfied with the service delivered at a great price point. We did not have to contact customer support, so I can't speak to that.
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November 2022 by Jerry White
Delivery and pickup were great. Had the same driver both times, he was on time and very professional. However the billing was a problem. I had been quoted $109 to pick up the empty container. Then they charged me $145. When I called the Billing Dept at the 800 number, they said it was a fuel surcharge that was in the contract. Down in the fine print it says \\\"Additional fees may be incurred in connection with moves between Warehouses.\\\" My container was never in a warehouse, it stayed in my driveway. Only after I threatened to dispute the charge at the bank, did they offer to refund the bogus fuel fee. This company is SHADY!! Do not do business with them.
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November 2022 by Eden Mazzola
All of the above. They can’t find my storage unit. They change the prices after agreements. Drivers are unhelpful and rude. This company really sucks. Both Zippy Shell and PackRat are the same company FYI. EDIT: not a surprise that the company responds to this review and asks me to give them my info on a public form and not leaving a way for me to get in contact with them. For the owner; how should I give you my contact info? How can I contact you? Once again a terrible, round-about suggestion attempting to solve a simple problem. Reminds of a certain company!
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August 2022 by Kelly F.
Almost made the mistake of using Pack Rat for a cross country move but fortunately dodged a bullet and used a different moving strategy. The sales team will promise the world but customer service is impossible to reach, they will not provide a copy of the contract until the moment the container is dropped, and the reviews are terrible, in all locations across the country.
