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March 2024 by Carol Martone
Priority mail letter 9 days and counting. Delivered to wrong po box in wrong city.I have to wait 30 days to file a claim. Ugh.No confidence.
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March 2024 by Vinny
Angie and the crew are great. Helpful on the phone and great in person. Go here.
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December 2023 by Joan Ling-Zwissler
I love going to this small post office, as the employees are friendly, courteous, and helpful.
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July 2023 by Patricia J.
I have had some unforseen issues with the clerk who was with my ex husband and the post master who clearly has it out for me. I was called at 830 pm by post master and she was yelling at me. Like why are you contacting me when you didn't want to hear my concerns? What gives you the right to contact and yell at me after post office hours? I contacted the complaints department and nothing was done. This post master denied me service, refused my money for my box of 21 years. Post master said it was irrelevant the length of time I have had my box. I have been over charged with no refund within the grace period of payment off my box. She has rekeyed and charged me several times illegally. I have my kids pick up the mail due to concerns of false accusations from this horrid woman. I refuse to get another box because she is allowed to be aggressive and hostile towards me. Poor service from these women. So much for customer service. Minus stars.
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February 2023 by Brenda B.
I'm always greeted with a smile and always asked if I need anything like stamps . I definitely love this post office
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December 2022 by Susan Mahan
Very hard working. Nice window clerks. Work as fast as they can.
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July 2022 by Yzma G
I was in the area and had a package to send so I decided to go here. I entered and waited for the employee to finish up with a customer. When it was my turn, I was given an excuse on why my package couldn't be sent out despite me doing the same things at other post offices and having no issues. On top of this the employee seemed very bothered and misgendered me. Will never go back.
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July 2022 by Jimi Doss
July 06, 2022I'm fortunate enough to use the Freedom Post Office almost every v ery business day. The staff there are AMAZING. The patience of saints. I used to use the Capitola Post Office and by far Freedom is your most customer centered and knowledgable staff I've encountered. Thank you ladies and staff at Freedom Post Office. Your the best. . . Jimi D. Watsonville.
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May 2022 by H M
I am sick and tired of the discriminating and condescending attitude the staffs have toward non-white customers. I always treat the staff with utter respect and give them the benefit of the doubt, but enough is enough!USPS at the Freedom Center is my nearest Post Office, so I have been using it for years. Today, the clerk was smiling, chatty, and patiently explaining every option to a white male customer before me. I had my Certified Mail form and Return Address card ready before proceeding. When I asked if my mail would arrive in a week, she said she wouldn't know and then took out an Over-Night Service envelope costing almost $27. I told her I preferred Return Address service; she answered me with an irritating tone, "So, do you want it or not?"I don't expect any staff treats me like an important person but with common courtesy. I know they won't be bothered losing my business, but I will not go back.
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November 2021 by Suzanne Glassman
Horrible ...bad vibes everytime .
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November 2021 by Ty Callis
The woman working was not very friendly and seemed like I was an inconvenience to her conversation she was having as I arrived.
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November 2021 by Shanae C.
I basically never have issues here because I've never had to really speak to anyone before. I own a small business and i use a third party company called shippo to ship my packages and pay for my labels. Shippo is connected to my website so when i get an order it has all of the information, and the address. All i need to do is click pay, for the postage and then a label prints out for me i dont input anything and i have been using this service and shipping my orders out for over 6 months this way. I have never had an issue with my packages being mailed back to me or being charged more for them. Today i came in to a dead post office and the lady stopped me as i was dropping off my packages to tell me that id been "getting away with" sending out my packages with wrong labels. She said shes tried to stop me before to tell me this but ive actually stood in line many times to drop off my packages before i found out that i didnt have to wait lol! so there was plenty of opportunity to tell me this before today. Im super irritated and will just go to the ups drop off on east lake from now on.
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July 2021 by Eugene Novagratsky
This post office is awesome in every which way. Great and caring staff!
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June 2021 by Alex V.
Depending on the time, the wait time can take foreverrrrrrrr and the line can go all the way to the entrance door. But lately whenever I come in surprisingly there is no one waiting in line. There was only one staff member available. I sell a lot on mercari so I make a trip to this location to drop off packages before I go to work. Angelica is wonderful and always makes myself and other customers feel welcome. Her charismatic personality, bright demeanor and positive attitude is so important during times like this. Thank you Freedom post office :-)
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January 2021 by Kendo Samp
Best Post Office we have ever used.All of the staff are always lovely!Been coming to this location since 1998.Never had a negative experience.
