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October 2024 by Nancy Waite
Thank you, Pajaro Valley Vet. You saved me today. You always do a great job, no matter the task, but today it was me. Thank you, thank you, thank you.
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October 2024 by Lori Deal
I brought my cat Callie to this vet for the first time. They did a great job. It was hard for me to get into my regular vet and I think I’d go there again. It’s a lot closer to where I live. Everyone was very nice.
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October 2024 by Maria Ybarra
I called at 5:30pm about a concern from our groomer. Was able to get my dog Kobi in that next morning. He was treated that day before his condition got worse. So greatful for the prompt response.
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October 2024 by Blanca Montoya
I am very satisfied with the staff and the doctor who is very kind to my baby.
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October 2024 by Mayra K Ortiz Gonzalez
The new Veterinarian Dr. Dorantes was great at my recent visit and I felt my dog was safe in their care.
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July 2024 by Manuel Rodrigues
Super friendly staff.
Dr Dorantes was amazing.
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July 2024 by Callie Kenney
I've been coming here for almost 2 years with my little Chipoo. The first year and a half was absolutely horrific. It was hit and miss with a decent doctor or getting the same doctor. Front office didn't know which way was up, and customer service??? Well, there was none! Everybody acted like we were bothering them and no one knew what was happening from the beginning to the end of a visit.
But the last few months I've seen tremendous improvement!! They have an amazing, thoughtful new office manager named Laura. She has gone above and beyond for us during a very difficult time with our dogs new diagnosis. She is working hard to change the reputation if the place. The front office still needs some work on communication and smiles, but they're way better than 6 months ago. Dr. Dorantes is amazing!! She listens, she's gentle with our dog and explains everything thoroughly. But theres been problems, mix-uos thinking we can pick up a prescribed only insulin and syringes without a prescription which almost killed him having to wait an extra 4 days, or when i had to go back abd forth between them and a pharmacy they said i had to use in Soquel! We went there twice and back to the vet a few times and still didnt get the medicine. Then she gives me a new script, says she put 3 refills on it so we dont have to keep goong back and forth, but the pharmacy wouldnt take that either. Finally a week and a half later we got a scriot and could take it anywhere, but the amount was shortened , the dose was smaller and there were no refills!! So now i will have to go through this all over again in 40 days just so my dog can drink without having 15-20 min choking spasms!! But, all in all, even with these issues, its getting better. I hope not to have these medicinal issues agaiin.
We've gone through 4 vets since moving here 5 years ago, and I'm finally satisfied enough to say that I would recommend this place to my friends and family. If you have been here in the distant past I would recommend you give it another try. It's changed.
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July 2024 by Ashlyn M.
Let me start by saying under the old vet, I would not have recommended this place. But recently, Dr. Daniela Dorantes has transitioned into being the full-time vet here, & I 100% recommend this place! Dr. Dorantes is an excellent vet & so caring, genuine, & good with animals. I completely trust her judgment, as she identified certain issues in my kitty that had been overlooked & dismissed by the previous vet. Further, both my pets felt instantly comfortable with her, & she is very kind & knowledgeable. I feel confident that I can trust her with the care of my pets. I will also mention there was a massive billing issue under the previous vet due to office staff turnover that turned into a nightmare & almost lost my business - but even with that having happened prior to her arrival, Dr. Dorantes' excellent care has made up for this & more. Since she has transitioned here full time, I've also noticed the front desk staff has been helpful to a new level as well. I feel very lucky to have her as our vet! Highly recommend!
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June 2024 by Lauren Chames
Great staff! Very efficient!
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June 2024 by Kathleena Castillo
Each individual team member was pleasant and helpful. Dr. Dorantes was quite personable and made us feel confident that she will give my dog the care she needs. She answered questions and spent time with us even though she was quite busy. The waiting room was quiet and comfortable enough. The exam room seemed a little bare but had the necessary equipment. I will be happy to take my dog back there whenever necessary
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June 2024 by Jas M.
Twice in a row my appointments have been cancelled without my consent for multiple pets. I have been back and forth wasting time. No one came out to talk to me. Front desk had a negative attitude. No apologies. Unprofessionalism all around as I asked to speak to the manager and was turned down. Go somewhere else. Don't waste your precious time. They ignored to look at my confirmed appointments emails.
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May 2024 by Amy Rice
Very welcoming front office staff. The Doctor was wonderful! Answered all my questions and wrote down feeding instructions. Would definitely recommend this practice.
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April 2024 by Samantha Mazer
Terrible veterinary office. They don’t care about animals. Being your pet here if you want them to die.
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April 2024 by Corina ..
I took my two cats to Pajaro Valley Vet. Hospital, last week and had a great experience. The front desk, nurse, and Veterinarian Dr. Daniela were all very nice and super informative and gentle to my cats. I think we have found our new Veterinary clinic.
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March 2024 by Samantha M.
I brought my dog, Lola, here this morning because I'm worried that she might be developing skin cancer. Dr. Michael Kelly was unenthusiastic and negligent. During the checkup our dog was taken to the back room and Dr. Michael came in briefly to ask a couple questions. He asked if we wanted to test our dog's fatty lump on her rib, another concern of ours, for $240. We declined due to financial hardship. He seemed completely uninterested in us and the health of our dog. The vet assistant brought Lola back in the room and told us to have a good day before we even spoke to the vet about the exam and get his professional opinion regarding Lola's health. The vet assistant seemed shocked and annoyed by Dr. Michael as well for not reviewing anything with us. When the vet tech notified Dr. Michael to come back in the room, he continued to be very nonchalant about our concerns for Lola possibly having cancer, which came off very callous and dismissive. Lola is 7 years old and in all my years of vet visits, this was the first one where I didn't feel confident in the care given. The lack of consideration and explanation left me feeling like this exam was a complete waste of time and money. I will be visiting a better vet soon that truly cares about animals unlike Dr. Michael.
