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February 2024 by RULESOFENGAGEMENT 1
This was the first time I stayed at this hotel, and I was a bit concerned after reading all the reviews. One of my clients booked me here for two nights, and it actually was good. I'm not sure how someone got a smoking room here because it is a no smoking hotel. The rooms were clean and large. I got a Kong bed room that had a pull out couch. There are two different locations as well. One is called Sonesta Suites, and the other is Sonesta Select. These two hotels used to be in the Marriott family of a Fairfield Inn and Residence Inn years ago when I visited Huntington Beach. The only thing I would say is that house keeling still needs to come in every day and replace coffee, cups, and towels. I had to go down to the front desk to request more items for my room during my stay. Also, there is no complimentary breakfast here. It is a small little spot that serves coffer and small sandwiches and muffins. It might be better to go offsite or order in. The staff on arrivals was nice, and I even asked her about the negative reviews they had on Google, but were unaware of them and reassured me that no rooms would smell like smoke. The hotel is right off the freeway with really no views and can be very loud sometimes if you have your window open. The weather was amazing when I was there, so I kept my windo cracked the entire stay. There is plenty of parking around the premise and 3 gas stations across the street.Rooms: Good room, king bed and pull out couch.Nearby activities: Golf courseWalkability: Gas stations, banks, golf courses, sams club and freeway access
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February 2024 by Abiodun A
Only 4 stars because of parking levy otherwise excellent on all fronts.
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January 2024 by Nina Nelson
Bed bugs!!!!! I was bit all over my body and they won’t even give me a refund! AWFUL and painful and they might’ve spread to my home! DO NOT STAY HERE. These bites are incredibly painful and itchy and I’ve got 10 of them on my left side.
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January 2024 by Vanessa Vilchez
We made the reservation with the deposit and the staff was unprofessional. After a long drive from Santa Monica they did not even had the courtesy to let us inside the Hotel because we arrived around a little pass midnight.Horrible experience.This place is a scam artist. They charge us deposit & two days fee and they don’t even lets us inside the Hotel???? then they won’t even return all the charges; I tried to get my bank to fight them on it but they then charge me another $250 because the room had two day reservations that were separate.***Run from this place! It’s terrible.So I did contact the hotel to fix this and they said they couldn’t do anything and that’s why I contacted my credit card company but since there isn’t any documentation that it’s just all his extra feeds & incidental charge they wouldn’t return the funds. Like I said scam artist. We went to the Hilton Hotel instead and the customer service was impeccable.OC is horrible, Los Angeles were full & they send us here. L.A has a different vives.Rooms: The suites have a full kitchen is very spacious and the cleaning staff are always friendly and helpful. The front desk needs improvements
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January 2024 by Gabriela Salas
Very good place, excellent stay and excellent
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December 2023 by J
Nice and clean totally decent area!
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October 2023 by Carol Keener
This place is a scam artist. They charge you a $250 fee in case something happens to the room and then they won’t return it even if you didn’t do any damage. I tried to get my bank to fight them on it but they then charge me another $250 because the room had two day reservations that were separate. Run from this place! It’s terrible.So I did contact the hotel to fix this and they said they couldn’t do anything and that’s why I contacted my credit card company but since there isn’t any documentation that it’s just a incidental charge they wouldn’t return the funds. Like I said scam artist.
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October 2023 by Teresa Hyatt Radke
This is our second time staying here. The first time was great. This last time we got a smoking room by mistake. I couldn't even wait in that room with our suitcases while my husband went to change rooms, it smelled that strong of cigarettes. The second room smelled of cigarettes, too, and like someone tried to spray it away. It was horrible. We are due to go back in a few weeks for a surgical procedure. I pray the room doesn't smell. I actually got a migraine from it. I didn't even know people we're allowed to smoke in hotel rooms any more!Nearby activities: Hospital close
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October 2023 by Rafah Al dulaimi
STAY AWAY from this hotel never back aginWe take room 1811 and 1722We stay from sep 16 until 211- the room is dirty , smell of Mold , the trash can in the room was not empty from the previous gust they never clean the room before we got it ,sand on the floor everywhere in the room , I found spider in the bathroom, The sheet bed smells bad. Never change the sheet so we had to use own sheet2- the hair dryer doesn’t work , I asked for baby bassinet but no one brought it to me no one call to say : sorry we don’t have one.3- customer service is so bad , the breakfast is not too much good but there is a lady her name is Brittney watching the gussets to see what they will take, I brought a tray and I took a few items only for my kids I took it to my room because they wanted to eat in the room not in the lobby. She said you can’t take the food to the room , you have to eat here, she is very rude, she said I took many food and she have to put more for the others.She is the only employee who doing check in/out and doing the breakfast and stocking the breakfast maybe cleaning too. That’s why she’s not happy because she is doing everything.4- First time in my life I went to hotel without elevator, my grandfather was with as he is almost 90 years old and he had open heart surgery two years ago so he couldn’t use the stairs, and there “one bed room “ only available on the second floor, so instead of that they gave us a studio which was on the first floor but they charge us the price for the “one bedroom” , the studio usually cheaper than the “one bedroom” .Most hotels we visited the give you an upgrade if they don’t have the room available, this one gave us a downgrade which was the studio .4- they take 10$ for each car every day for parking no one told us about it when we call to reserve , even was the parking have too many empty spaces available.5- bad location very close to the highway, too mach noise coming from the highway .So in-conclusion I don’t recommend this hotel to anybody based on these facts and our bad experience during our stay in this horrible hotel
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October 2023 by Cynthia T
One major downside was the breakfast, which got really boring and repetitive during my multiple-night stay. They didn't rotate the items, so it was the same scrambled eggs, potatoes, sausage patties, cereal, oatmeal, bananas and/or apples, pancakes, and pastries EVERY day. On one day, the orange juice from the machine ran out and a combination of OJ + water came out.What disappointed me even more was the customer service. The front desk was virtually unreachable; they rarely answered the phone. I requested maid service on two separate occasions, but no one ever showed up. This left me without clean towels and even forced me to buy my own toilet paper.Another issue was the quality of the cookware, which left a lot to be desired. Also, the internet was painfully slow during my stay, which was frustrating. However, I did appreciate that they are a dog-friendly hotel and that the laundry machines were reasonably priced.
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September 2023 by Anita B.
I stayed at this hotel and I accidentally left my air pods in the room. I did not realize this till I was already home. I tracked my air pods to the room I stayed in. I called the hotel they said oh we will ask the maids and call you back. They never called me back. I called back several times ! They told me oh sorry they were never found. BS! I saw the air pods moving about the hotel. I am highly disappointed that you all couldn't do the right thing and return my air pods. It's so sad that they have petty people that work for them that take things that are not theirs and then lie and say no when I clearly saw them from my phone moving about the hotel!
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August 2023 by Teja Rachakonda
decent rooms with kitchen, tv, dishwasher, working station. No air circulation in rooms and we can't open any of the windows.wifi is bad in rooms, it keeps disconnecting and connecting back but it works great outside at fireplace area and reception area.breakfast is good they have scrambled eggs and potato fries daily including pancakes and fruits.swimming pool is good and Jacuzzi is awesome. gym is pretty small but good.
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August 2023 by chelsea mike
Great freeway close location. Prices are good. Refrain from rooms near the pool! Nice hotel and neighborhood but still comes with a lot of riff raff.
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August 2023 by Peter S
Rooms are pretty big. AMR at the front desk was very helpful and I would probably return again simply based on his great customer service.
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August 2023 by Anna Gagliardo
I stayed here because all other hotels in the area were $300 + dollars a night. My total was still $220 and I was extremely disappointed. The grounds were dark and there were beer cans and trash in bags outside of the rooms. The bathtub wasn't clean and the carpet needed to be clean.The linens were clean but that should be the bare minimum at a hotel, yes?They offered free breakfast but I didn't take. Coffee wasn't drinkable.
