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January 2024 by Michelle Schwandt
Workers here absolutely don’t want to help anyone. Kept giving me excuses as to not drop the car off. I asked for an estimated time and one of the guys said “it won’t take 5 minutes”. I never said it would. Before looking at my car he said most of the time you just need to put air in it and not rotate the tires. He didn’t even know the mileage of my car or last service. Then tried to tell me that if it does need rotation hopefully there’s thread on it. It’s a brand new car. I put on 10k since last rotation. I figured I better not come here since they had every excuse in the book not to rotate them. I was nice the whole time but can’t believe the customer service. My goodness they need to not work directly with the public.
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November 2023 by Huy Tran
2 year old tire got damaged on a long trip had to replace it to get home. They visually inspected the tire and made the call to cover it. Guess I was lucky they pulled it right in and replaced it.
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October 2023 by Lorelei K.
What is the purpose of having this # 714-965-0410 when no one even answers it.Tried calling 10-15-23 at around 2:30 pm, i pressed zero to speak with someone and the phone just keeps rining for all of 4 minutes and then it stopped ringing although the line is still connected since my phone's timer is still going.I can understand people get busy but where is your customer service here? You need to check your phone lines for a big business such as yours. I was so disappointed. Sams Club is going down the bottom of the barrel.
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July 2023 by Marie G.
Everything in large quantities! Yes I wanted baby carrots, not thinking about this being Sam's and the price was similar to what I get at the local chain supermarket. I fell over laughing when a giant bag of baby carrots showed up in my delivery order for just a few bucks! I had work snacks for day!I also orderedSkinny popcorn- and got an entire box full of portion control sized bags. Aluminum foil pans- yes, enough to cater a party every weekend- I am not complaining, just smiling at the savings!
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July 2023 by Yelp Is Bullshit B.
I became a new member two months ago and visited a total of 3x times counting today. After I signed up for membership online, my 1st visit was to get a physical card, which was the first thing I did when I came to the membership services counter, gave my ID and had my picture taken. I spoke to a rep named Toni who blatantly and adamantly told me 10x or more times repeatedly that Sam's club is going away with physical membership card and that I must download the application in my phone to use it, that the store does not give out physical card anymore.I downloaded the Sam's app like she instructed and was able to use it to buy food at the food court on my 1st and 2nd visits to the store. However, it bothered me why I could not get a physical card because the online instruction was to get a physical card after signing up if I wanted one.My 3rd visit here, when I tried to buy other items beside food at the food court and checked out with a cashier, I was told to go get a physical card and the cashier refused to check me out using my online digital membership card.Frustrated, I had to come back to the membership services counter to ask for a physical card. Again, I had the pleasure to speak with Toni, the same rep I spoke to on my 1st visit. She repeated herself the same robotic slogan telling me to use the app. I asked to speak to a manager and stood there for a while before one showed up which was a male named Eric. The whole entire time, Toni repeated herself with her lectures again and again another 20x times or so in her monologue that Sam is going away to digital and that that they do not give out physical card anymore. When I insisted to get a card, finally Eric said to Toni to give me one.Toni again in her monologue repeated that same phrase a few more times. I finally told her to stop saying that and just give me the card. Eric the manager looked angry then that I talked back at her apparently the only one who can talk down to customers were them. Apparently they could talk down and lectured me but I could not respond in the same manner since they were gods.They didn't like that I insisted on the card and kept nagging about it and wasting my time. She then said she wanted my DL/ID with the BS about policies which I already showed her my app before and she scanned it. I gave her the ID and she continued on to say policies required to her to do that. I told her, "didn't you scan in my DL and took my picture last time I saw you? You couldn't see that on my account?" She then again said yes but she is required to ask for ID every time. Then Toni, still not giving me the card or my ID back yet, lectured on that I could only use either the physical card OR the app on my phone, that I must delete the app on my phone in order to use the card, that all my purchase history on my app would be erased, that I wouldn't be able to use the app at all, that if I lose the card, I will have to come back to get another one since I won't be able to use the app, and if I still wanted the card after that? Some more BS came out from her which I told her I didn't think so. Again, hate to repeat this but she said this like 10x times. It appeared that she even tried to delete the app from my phone when she said this. Seriously, this B has some guts with her BS. So I finally got my card and their names. I am sharing this to all to know and also contacted online customer service support about their BS policies.By the way, I was able to use the app on my phone after I got the physical card, yeah, I figured the system should sync but they love telling customers BS & lies and think customers are idiots to believe their BS.
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July 2023 by Roselia G.
This membership is very affordable. There aren't too many locations, but the products & prices are just as great as that other wholesale warehouse club. I love the samples that they have stationed around. I got to taste the mango salsa with chips before buying. There's also some white kiosks scattered all around that release different individually packaged samples after swiping your card. The app is the best to use at home and while shopping in store. You can actually scan every item with the Scan & Go feature, pay in the app and skip the line at the register. You can also order ahead and pick up at the designated parking spots where the staff will bring your items to you. The gas prices are also great and is the main reason why I became a member. Thankfully there's not usually a long line at the pumps here.
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May 2023 by Jarvis J.
We go to Sam's Club for certain things that we cannot get at Costco. While Sam's is a little smaller, it does offer great choices for things you do not find at other places.Always come for the pineapple and peaches in jars and the Granola. Those are our favorites and we can never get enough of them.Try it out, it is worth the trip
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May 2023 by Deanne R.
Usually go to the long beach location but we went here, since we were in the area. Not as busy as Costco lol... it's plus for me:)In and out in no time.
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April 2023 by Ivan Mendez
We took in a 2010 Suburban Diamond Edition into the shop to get the tires changed on all four wheels. We got the service completed and noticed that the rims were damaged. We have taken the rims to other places for replacement but decided to take it to Sam's Club this time around. After notifying the employee, instead of accepting and apologizing he said that the rims were already damaged because the vehicle is already ten years old. We have babied this vehicle and it is in great condition. It is disappointing to see that after ten years our rims were damaged by some idiotic and negligent employee. Stay away from this tire center. We have had better service at a tire shop in downtown Santa Ana than we did here. The worst part is that the employee left us standing there and did not want to handle the situation.
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February 2023 by Isaias S.
I had a terrible experience at Sam's Club today (my first time as a member). The person at the entrance door was extremely rude to me when I told her that I had a membership card on my phone. She told me that I needed to go to the membership desk, which was already a frustrating start to my shopping trip. When I went to the membership desk, they informed me that the membership part of my phone worked just fine, which made me wonder why the person at the door couldn't just scan my phone in the first place.To make matters worse, I had just signed up for a membership today and already regret my decision. The way the employees treated me made me feel completely unwelcome and unappreciated as a customer. I am extremely disappointed with the lack of professionalism and customer service at this Sam's Club location. I will definitely be taking my business elsewhere in the future.
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January 2023 by Daniel D.
No signage @ the food court window stating what they don't have, until after you purchase, like a hotdog with no ketchup or mustard. But they will tell you that after you pay. What rude customer service as well.. Just an all around bad experience @ this location.
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January 2023 by Johnny L.
I have been shop online and happy with it. Yesterday it was my first time to shop in store and it's just can't compare to Costco. Unlike Costco, On the way out, 2 employees with the scanner to check the items making sure we're not stealing. I feel uncomfortable with it. So never return to this place. It's just me
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January 2023 by Arelli A.
You have a racist culture issue and the remedy is to replace all employees who participate in it.
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January 2023 by Bang N.
I took me 50 minutes to order one pizza, the line is very long, and space is narrow, people who work at food service working very slow, opened only 1 window. this is happening a long time. It never is improving to have better service cause no customer mentions this issue.
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January 2023 by Evertina S.
Been a member of Costco and Sam's club for a while now have to said that I love to shop more at Sam's but lately I been so disappointed at their food court the line lately is more long I don't know if they don't have more ppl to work in that area but they take for ever they run out of their food fast and don't even put a sing or let ppl know what is that they don't have anymore you make the like for 20-30 sometimes so when it comes your turn they are out of what you want to buy before it wasn't like that I don't know if they don't care about that department but am of those ppl that when I go to Sam's I want a churro,sundae and pizza and order more to go for the family I know it my not be a big deal put you are paying a membership for same thing to have customer satisfaction hope they pay more attention other wise would have to go to Costco not now on