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June 2024 by Daniel Gilkerson
Staff are very friendly and knowledgeable. Hugh stock of supplies for pretty much any pet you may have.
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May 2024 by pat mcguinness
Very helpful and friendly staff. Large selection and good prices
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May 2024 by Alizen
I really wanted to love this location because I've been a huge promoter for the Woodbury location for years but I was very disappointed about my last visit.
I am a huge proponent of supporting local businesses and was offered a small 5% off loyalty discount code for following their Woodbury location and also actively promoting them on my social accounts (as well as on my pet's) but when I came to this location it took about 6 people to decide if they wanted to give me a discount because they had never heard of such a promotion.
Ironically, the discount appears on my profile and as someone who has worked in customer services for over a decade I would have expected that for such a low discount you'd just honor it instead of wasting ten minutes of the customer's time just to say no. What's even more interesting is that they offer the discount to people who work in the area so it's not that they COULDN'T do it, they just wouldn't. If it were me, I would have just given the discount as a gesture of customer service, but the owner's daughter's apathy is the reason why I decided to share my experience on this platform.
There are so many bigger corporations selling the same products for significantly less money and it breaks my heart that because of this negative experience I really can't see myself returning here especially when I drove 50 miles to this location on the positive recommendation of their Woodbury manager.
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April 2024 by Thien Nguyen
We come here to get our dogs' teeth clean with Chad as he is beyond helpful and caring with our dogs. We would highly recommend Chad to anyone's pets.
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April 2024 by Jeanine K.
Staff is always so helpful! Have a lot of products to choose from that addresses all pet needs & budgets. The hours listed on yelp for this store are not correct. Store actually opens at 9am!
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March 2024 by Regina Blankenhorn
There are always people there that know their stuff! Nutritionist, dietician, pet behaviors advice. And lots of various brands to choose from.
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March 2024 by Jessica Cave
Great pet store! They have all the best brands of pet food and they have really good programs to get free bags of foods after buying so many.
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March 2024 by Mariellen Kelly
Great place to get supplies fast. They even have a vet clinic that allows for fast vaccinations. The vet is very quick, which makes my life easier.
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March 2024 by Suzqnne R.
Doctor Shepherd is an Angel disguised as a veterinarian. He is sooooo knowledgeable and helpful. We absolutely LOVE him!! And Kaelyn too! I am so grateful for them!! The staff in the store are amazing as well.
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March 2024 by Diana C.
So disappointed because I really liked this store. I bought my pup a birthday cake Saturday, midday we opened it up for them to enjoy... come to find WORMS and MOLD ALLLL OVER the cake! Took it back to get a refund but they seemed to not believe me and checked it out for themselves. Disgusting.
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February 2024 by Johnny S.
I was looking for a particular brand of dog food, made in New Zealand, called "Ziwi" (after "Kiwi", a slang reference to New Zealanders). It's a very healthy food for dogs that my son turned me on to. I tried Petco and Petsmart, but no luck. Then someone suggested trying a "mom & pop" type pet store since it sounded like a "niche" product. When I went to the Yelp app, under "mom & pop pet stores", Pet Supply came up, and I recalled there being one on the southeast edge of Huntington Beach next to Trader Joe's. I called them, and found they sold the brand. It's very pricey (200 bucks for 9 lbs), but it's what my son feeds his other rescue dog as well, so since it's one of his rescues that we're keeping for him, I bought it anyway. Only the best for our Catahoulah Leopard Dog, rescued from the island of Kawaii.
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February 2024 by Beau
Was initially hesitant about coming here because of the recent negative reviews but they were the only store within miles with a dog car barrier and boy am I glad I did. This was by far the best experience I have EVER had at a pet store. Jeffery helped us install the barrier and was super patient and kind all the way through. We had a look around at their other products (of which there is a huge variety and selection) and the prices were more than reasonable. Will definitely be back, thankyou Pet Supply!
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February 2024 by Randall G
I shopped here for years and have spent thousands of dollars in that time. I stopped in here for the last time a couple weeks ago. One thing I've noticed recently, in at least the past year, year and a half or so. Is the sudden influx of young staff that look confused, they all have that same vacant brain dead look in eyes. Their price increases are far from subtle, they go straight to the jugular with those.
I know the economy is in a terrible postion right now and we all know who and what is responsible for that. But holy cow man, at least get some employees that have answers to even the most basic of questions. Goodbye pet supply, goodbye forever.
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January 2024 by Jordan Strickland
Lots of good choices for your loveable furry creature. Friendly/knowledgeable staff to answer questions too.
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January 2024 by Alice Youngbar
An experience at this pet store today left me stunned, taken aback and shocked. I cannot get over being verbally attacked by a manager, Raymond. I went in to buy food and took an item with me that I wanted to return — a simple non-perishable item, no expiration , not food related, in its original packaging, valued less than $20. When I entered I mentioned I wanted to return the item, and the cashier said not if it’s over 30 days. As I proceeded to shop I decided to ask if an exception might be made as the item is still sold on a rack near checkout. The cashier called Raymond who was seemingly already angry when he arrived. I said I was hoping for an exception on the 30 days and that I buy nearly all food and supplies there. That triggered Raymond to say “that’s a threat, when you say that that’s a threat and you’re threatening me”. He went on a tirade about people who tell him they buy everything there and the kind of people who ask for exceptions. There were people at the other registers and in line behind me who could hear him berating me like I was some kind of loser, trying to pull one on him. I am still beside myself at the way he spoke to me over a simple request to consider making a policy exception. I said nothing beyond the few words above, never argued or did anything that would cause an employee to go at a customer in that manner. But no more — After more than five years of being a regular customer I will shop online and or find another store that carries the special brands I buy.
