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February 2024 by Aria C.
Steve and Bob really took the time to find the right bed for my back pain! thank you gentleman!!
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February 2024 by Irma C.
Bob & Steve were sooo helpful. It's been years since I purchased a mattress and they were so knowledgeable and made it easy to decide on what I needed. I highly recommend Ortho Mattress and will definitely be back in the near future .
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February 2024 by Sean C.
Overall selection and help explaining the different materials and types of beds was much appreciated. The warranty and purchase protection helped us pull the trigger on our purchase today. Steve was very knowledgable but at the same time very easy to talk to with a no pressure feel the entire time.
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February 2024 by Robin O.
What a great experience! Steve is so nice, knowledgeable and professional. I learned so much about mattresses and pillows! We tested between 6-8 beds and at least as many pillows. Don't go anywhere else - if you need a new bed or pillow, go see Steve! Fountain Valley store on Newhope.
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January 2024 by Ponette M.
Steve was extremely knowledgeable about the different types of beds and was very friendly and sincere. He was not pushy at all and gave great advice to help my boyfriend and I find a bed that suited our needs.
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August 2023 by Susheem G.
We had a great experience here! Steve was very helpful, guiding us to a great mattress and making the process easy. Definitely recommend this store to anyone shopping for a mattress.
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June 2023 by Corey W.
Bought a new mattress. Steve was very helpful and found us a great fit. Not super pressured either.
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May 2023 by Rhonda R.
No comment on the store but i want to comment on a employee. We were there this morning with my dad and we were helped by steve. Great customer support! Couldn't ask for anyone better. He was super nice and helped pick out a mattress that best suit me. Would recommend him to anyone.
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September 2022 by Jon G.
Great service nice people. I walked in and was helped immediately. I found what I was looking for and the prices were amazing.
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May 2021 by Queen C
We went in to find a metal bed frame. Steve was very friendly and knowledgeable, he recommended the engauge bed frame. The pricing was reasonable. We went with that and ordered for next day delivery. The bed frame worked very well with it existing headboard. Everything fit perfectly, we're very happy with our purchase.
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March 2021 by Frank Salucci
Steve at Ortho was Really helpful and knowledgeable about the mattress and was genuinely interested on assisting us in our decision. We are content with our purchase.
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October 2020 by Janice S.
When I ordered my mattress I was told more than once that if I did not like the firmness I could change the mattress within 100 days of delivery for $99.00 delivery charge. So I ordered a medium firmness. After two weeks it was just too hard and I went back to exchange to the soft mattress. ONLY TO FIND OUT, I had to pay the difference in mattress price (my mattress was on sale) total $532.84 for the exchange. Very disappointed. Had I known that price up front I would have started with the soft mattress but for $99 I took a chance on a firmer selection. Not a nice thing to do to a customer. JUST BEWARE if you hear the same that you have to pay the mattress price difference PLUS the $99.00.
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September 2020 by Yesenia A
Customer service and rep were excellent. Darren was very informative and friendly.
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September 2020 by fouad hadavi
Every time I watch Ortho Mattress advertisement, I ask myself at the end, what's the message with the part that lady kick the "Ortho Mattress" sign?Is she saying forget Ortho Mattress? Is she saying the hell with Ortho Mattress? Is she saying don't go near Ortho Mattress? No matter the message, it send negative message. So annoying!!!
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August 2020 by Lind A.
Great sales job = snow job. Upsold on a mattress, my decision. Then hard sale tactic for mattress cover, and others items. Again my mistake, fell for it. Found the mattress cover for $40 less, same warranty. Attempted to return the cover, that's when he slid out the hidden sign (behind two other signs) showing NO REFUNDS OR EXCHANGES. Best advice to you, is buy your product at Costco, Macy's, mattress factory, anywhere except the sneaky sales tactic Ortho. PS The bed is rock hard, although promised it will soften when broken in. Be sure to look up at the ceiling where you can see cockroaches in the light fixtures.**** UPDATE****Well, 3 years later and the mattress definitely softened..... to the point it has lost support across the mattress at chest level. If two guests lay on the bed, you roll into each other! The bed is in our GUEST room so obviously not used daily! Ortho states the sides have to be caved in 1.5 inches to be deemed defective. I'm fairly certain the small fishing weight thing they used doesn't qualify as the weight of a human body! The snow job of an 'upgrade' to a 10 year mattress keeps snowballing.......Off to Orange County Mattress, Macy's, to buy another mattress to replace this soft sponge they call a mattress. RUN AWAY FROM ORTHO.... don't waste your hard earned money