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December 2023 by Joseph Paepule
Excellent people
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November 2023 by Julie E.
This is the only NFCU in the area so the bank itself can get a little crowded and depending on the time and day you go, you can have trouble finding parking as this NFCU is located in the back of a shopping center. I've only ever went inside once but it was clean, the clerks were nice and super helpful. There's two ATMs outside and I've never had any issues with them. Lately they've had cobwebs on them so I wish they could wipe those down every once in a while but it's exposed to the elements so it's to be expected.
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November 2023 by Betty Garduno
Realize that most of the reviews on Google for this god awful branch are from over a year ago.Cursing isn’t allowed on the app but it cannot even begin to express my hatred for this dumpster fire . My husband and I are livid after losing out on a home that we had been a first choice. But we lost out because of Jared. In the volatile state of the market do yourself a favor and skip the turmoil this place will cause. In literal tears after losing the best home we could find. If Jared wasn’t willing to work or be remotely helpful when speaking with the selling realtor then for f-sakes he should have pass the opportunity on to another loan officer or said at this time he couldn’t take our business. Instead he chose to ruin a truly great opportunity and he f’d us. Now we are at a complete loss for another home we could buy.
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October 2023 by George L.
Had to go to branch to get replacement debit card as it was comprised. They changed the card number. Don't fall for the texting scams. Thank Navy Federal in advance for reversing the charges that there criminals were stealing.
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September 2023 by Blake Rhoades
All of the employees were courteous, professional, and helpful. Great location.
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September 2023 by Y. M.
I visited today the Navy Federal branch in Fountain Valley to do a wire transfer, and I had a pleasant experience overall. I specifically want to recognize and commend Caleb for his exceptional customer service. From the moment I walked in, he greeted me with a warm smile and made me feel welcome. Caleb was knowledgeable about the wire transfer process and guided me through each step, ensuring that I understood everything clearly. He patiently answered all my questions and addressed any concerns I had, which gave me great confidence in the transaction. It was evident that he genuinely cared about providing excellent service to customers. Not only was Caleb helpful and efficient in handling my wire transfer, but he also took the time to engage in friendly conversation. He had a friendly and approachable demeanor that made me feel comfortable during the entire process. It's rare to find a banking professional who can strike a balance between professionalism and friendliness, and Caleb definitely exceeded my expectations. The branch itself was clean, organized, and had a comfortable waiting area. The staff, including Caleb, were all friendly, professional, and eager to assist customers. My wait time was minimal, and I appreciated the level of efficiency displayed by the entire team. The only reason I'm not giving this review a perfect 5-star rating is because there were a couple of small hiccups during the process that required minor adjustments. Despite these minor inconveniences, Caleb's dedication and exemplary customer service more than made up for it. In conclusion, my experience at Navy Federal in Fountain Valley was positive, thanks to the outstanding service provided by Caleb. I strongly recommend anyone needing assistance with a wire transfer or any banking needs to seek out Caleb at this branch. I will definitely be returning in the future for my banking needs!
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April 2023 by Gina B.
Went in to put money in wife's Acct, they were the nicest people and so helpful. They beat out my Boeing credit union for sure
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April 2023 by S C.
The lady teller was very helpful and extremely polite . It's a small bank but the efficient. Will recommend to friends.
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February 2023 by Raymond F.
Pay close attention to you balance here! I actually really like this bank and this branch specifically and have gone there for a few years, but in January of this year I opened one of their promotional CDs. THEY made a mistake with my balance transfer from my savings to create the CD. I walked out of the branch with a paper saying you have x amount of dollars in your CD. A few weeks later I go in to make a deposit and my CD balance is a few hundred LOWER then the day I opened it! Called then to find out what's going on, I get the run-around on the phone and then after an hour I ask them to have a manager call me back. NEVER GOT A CALL BACK, go into the branch the next week and after about an hour I find out that THEY had made a mistake with my a balance months ago and once they noticed it they removed the funds from my CD without ever telling me! No call and no letter. I think this is unacceptable and a huge oversight on their part. Mistakes happen but altering my balance without telling me is not right. I forced them to close the CD that day. Still contemplating taking all of my money out of there after this mistake.
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December 2022 by Samuel27
Yesterday an employee in the front of the lobby had treated us different compared to everyone else because of our ethnicity. She had shown us that she was unwelcoming and unfriendly to us but, she had shown that shes welcoming to her own race. As an Asian American Veteran, I don’t felt welcomed here.
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December 2022 by Phong Lưu
A member with NFCU for over 25 years and like this branch very much ever since I moved here to SoCal.
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November 2022 by Gwendolyn R.
Still can't believe they treated meSo bad . I hope they see the surveillance footage on the discrimination investigation while these "bankers" had just one persons (me ) and ten of them all ignoring me and telling me to calm down and don't be rude while they totally ignore me for like 10 minutes straight . I guess they're used to counting other peoples money and can't be happy for their own client and it must really be terrible . to hate their jobs so much , that they behave this way in an abusive fashion . SMH and get a kick out of telling me to lower my voice . If I had anyones attention in the first place I would not have had to beg for it ! I'll thank myself for my service this Veterans Day . And try to never step foot in this establishment unless I have an ESCORT accompany me so I can get the respect I - and everyone - deserves !!!!!
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October 2022 by Robert Clemensen
ALWAYS the most efficient and helpful employees- first-rate service everytime
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August 2022 by Robert L.
This is the. Best bank I ever had an account with. Very nice and actually know what they're talking about. Same goes when you call the customer service 800 number. Was never on hold to wait and. Talk to a real person more than 10 minutes And nif they didn't t know the answer or what to do, the asked. They're superior which I respect a lot.Ty NFCU for all your help.
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August 2022 by Mr. Ramfan
The employees of our local ( Fountain Valley, cal.) Navy federal credit union are always helpful, efficient, and cheerful....
