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July 2023 by Tom S.
Just super happy I found Henry at Jacks German Auto Service.I have a 1974 Porsche 914 that you can imagine needs a ton of TLC to keep running well. I had taken the car to 4 different service shops throughout Orange County for various issues over several years, but none of them were able to permanently fix a persistent issues with the gear box. When I took the car to Henry he was able to fix the issue along with other repairs that it needed and it has never run better. We have a Porsche Macon, Audi and a VW in our household and will now be bringing all of them to Jacks German Auto Service. These guys are pro's!
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June 2023 by Clarissa A.
Highly recommend! I originally called my car dealership where I normally get my car serviced as my check engine light came on. They quickly looked under the hood and said I most likely had an oil leak and would need to bring it in for a diagnostic test around $300 to give me more info and not to drive it too much. The next day the engine light turned off, but I still wanted to get it checked. I called a few other mechanics and a lot of them would not service my car since it's a hybrid (Mercedes s550e) and said they would need special tools to check it. I got in touch with Henry and he took the time to listen to my issue and not try to rush me off the phone like the other mechanics. He was super friendly and extremely knowledgeable, so I immediately could tell he was not BSing me. I took my car in for him to quickly take a look, and he was able to identify the issue right away and also checked other areas that might have triggered my engine light. He was kind enough to explain everything to me, so I understood what was going on. Not only did he take the time to check my car in other areas to make sure everything was good, but he taught me a thing or two about my car and also helped put oil and fluids in my car. He helped put my mind at ease. Overall, great experience and I will be taking my other cars there for service. Thank you, Henry! Appreciate your time!
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March 2023 by John T
Honest, knowledgeable and friendly. They know their stuff and are wonderful to work with. Got my car sorted with no drama
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January 2023 by Marcelo L.
I own an Audi A5 and the owners are friendly and knowable. It's hard finding a shop you can always go to. I found it. Thanks guys!
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December 2022 by Ben Y.
Been going to see Jack and Henry for several years now. Fantastic service, able to find the root cause of problems quickly, honest, they love their job and know German cars inside and out. Dealer quality for a fraction of the price.
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November 2022 by Randy W.
Six years later and I've still been coming here, and still have experienced competent, quality service. Henry and Jack give honest evaluations and recommendations that have always appeared to be in the interest of myself, the customer. They take the route that considers the vehicle, it's uses, and the customer, quite rare and appreciated in this day of quick profits that many businesses strive for.
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October 2022 by C B
I have been with Jack since 2002 (22yrs) with two different Mercedes.Jack has always been upfront and fair with the work performed and amazing at analyzing, on a dime, what the problem is.Henry has been awesome at diagnosing my newest Mercedes and has coordinated with dealer on necessary recalls that I had not been advised of by Mercedes Benz. Andrew is great at repairs as well, and will explain suggested repairs needed.I totally trust my cars with Jack's as a whole and highly recommend their services.
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May 2022 by Joseph J.
Great work and friendly team. One of few shops that I trust to work on my 1985 Porsche 911. Drop ins usually can be accommodated same day. Highly recommended Seating area includes courtesy water bottles in small cooler and comfortable seating.
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April 2022 by Jay P.
Great customer service. They always inform me of any maintenance that needs to be taken care of while my car is there or tell me to fix it on my next visit. I usually get my car back within 24 hours so I can get back on the road. Jack's German Auto Service has been my preferred mechanic ever since they showed me the shoddy work my previous mechanic has been doing. Thanks for taking care of my baby guys! Keep up the great work.
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March 2022 by Lisa G.
Found this shop to fix a 2009 Audi. Henry and his colleague were great. I interacted most with Henry and I thought he was honest and knowledgeable. If you have a Audi this is definitely a great place for you! They are quick and efficient. Thanks Henry!
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March 2022 by Chris G.
Miracle workers. Henry is the best. He was able to find and fix what other mechanics missed for years. Figured it out in a few days. 6/5 stars
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February 2022 by Jerome M.
Recently worked with Henry to get my cracked expansion tank replaced for my 1999 BMW E36. They made the process very simple, the service was quick, and they gave me a fair price. What more could I ask for? I will definitely be returning here for any future BMW services I may need.
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February 2022 by Julie Z.
Henry was amazing! He was able to replace my headlamps within 30 mins and was very courteous and friendly. I will be bringing my car here for future repairs
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February 2022 by Tiffany Pham
Henry was so thorough and helpful during our consultation of my ‘13 VW Passat for the OBDII HO2S error. There was no pressure to do service with the shop, however I went with getting service done here because I trusted their advice. Prices were given upfront and very fair. Highly recommend.
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January 2022 by eilene dubel
Jack, Andrew and Henry have been helping me with my BMW for several years now. Not only do they take as much time as necessary to ensure I understand what the issue is, but they tell me what is going to need servicing in the future so I know what the next service will be, how much it will cost and how long they will need to keep my car. This has been invaluable because I have a heads to ensure I'm prepared for the bill and can plan for the expense. Wouldn't go anywhere else!
