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February 2024 by Z Boss
First they returned the car after an alignment started to pull to the right. I returned the next day and it pulled to the left. I returned and they said there's nothing they can do, waste of time and money!
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February 2024 by Hoa Nguyen
I have been going to firestone for kore than 10 years. Jeff and wade are very courteous and treat the neighborhood customers like family. Carlos the new front desk has no idea of customer service.recently visited Firestone for a routine service and encountered significant issues with the customer service provided by Carlos at the front desk. Unfortunately, my experience was far from satisfactory, characterized by a notable lack of professionalism and poor customer service skills.Carlos was not only unhelpful but also displayed an indifferent attitude towards addressing my concerns and queries. Despite multiple attempts to seek assistance and clarification on the services being provided, his responses were curt and lacked the courtesy one would expect in a customer-facing role. This experience was disheartening and did not align with the standards of service I anticipated from a reputable establishment like Firestone.Effective communication and professionalism are the cornerstones
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February 2024 by Christina Crawford
This place is incredible with service. I drove cross country from Atlanta, GA to California and was experiencing some brake screeching. I had my brakes and rotors repaired at a Firestone in Atlanta before driving out to California and was immediately concerned. I did an extensive Google search of different Firestone locations and saw this one was one of the few with over a 4.0 star rating. I can see why. Everyone was incredibly friendly, and they even took me back to see the car suspended and explained everything to me. They were concise and efficient without being condescending. They also were patient to make sure all my questions were answered before leaving the store. I am happy to make the drive from San Pedro (where I currently stay I'm California) to this location in Huntington Beach any day for this exceptional service!UPDATE: I still give this place 5 stars!I cannot say enough how appreciative I am of the team here. I live in San Pedro and would drive the 45 minutes to this location for any work I needed on my car. I trusted the team here that much. I drive a 2009 Hyundai Sonata with almost 200,000 miles and do smaller jobs on my car myself. As a female, it is easy to feel taken advantage of or talked down to by other mechanics who assume I know nothing about my vehicle. Not with the team at this Firestone location. They took the time to explain everything and even show me what was wrong with my car (I had a series of work done including changing a CV axel, Ball joint mounts, and upper control arms) to fix the suspension and get rid of creaking sounds and rocking while driving. They were receptive of how much work I put into my vehicle and treated both me and my car with respect. Incredibly grateful for the team helping me out on this job before driving cross country from California to Georgia.
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January 2024 by Steve D
Friendly, fast, caring, and thorough service. The employees at the front desk make it a great experience.
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December 2023 by Mark Callan
Great place to take your car for tires. I worked with Jeff, and he is the man. Great communication, real nice guy. Very on top of things. Will definitely be taking my car here from now on. Even had a chat with a nice lady in line who has been taking her cars here for decades, and had nothing but good things to say about the place.
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August 2023 by James Vo
It’s really hard to find a good Firestone. I have been to Firestone’s in wa, co, UT, and TX throughout the years.This Firestone is one of the best. Recently I had a bad experience at another Firestone (on Brookhurst) and I am glad I was able to schedule work done to my vehicle here.Jeff and rob are fantastic. I come to CA once a year for vacation to visit friends and family. And if I need work done, it will be here.
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August 2023 by Natalie Colbert
Great service. Fixed all my issues car is running great
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July 2023 by Jim Whirlow
Great job as always, the store Service Manager, Wade is the most knowledgeable and best customer rep any company could have supporting them.
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July 2023 by Scott Seminara
These guys are 100% legit had an issue come up, took my truck over and they were able to address the issue. I highly recommend thanksService: Steering & suspension repair
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June 2023 by Edward Farrell
Great customer service and fixed everything by the time they said it would be done. Also, gave me the part number I needed to order from the vendor. Very helpful and courteous.Services: Tires
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May 2023 by Andrew Haan
I had a great experience at Firestone Complete Auto Care. They were extremely quick and efficient in changing my tires, and the price was very reasonable compared to other tire centers in the area. The staff was friendly (they know what I am talking about here ?) and knowledgeable about tires and cars in general, they do take time to talk to you and answer questions. I appreciated their attention to detail and the care they took in ensuring that my new tires were properly installed and balanced. Overall, I highly recommend Firestone for anyone looking for a reliable and affordable tire change service. Their fast and friendly service is truly hard to be matchd, and I will definitely be coming back for any future tire needs (I hope not that often though hahaha)…Service: Tires
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May 2023 by Sean Roberts
Took my truck(2017 colorado v6 2wd) in to be aligned($99) Didn't work the 1st time, they spent 3 hours on it the next day. Turns out the tires needed to be rebalanced. After that they Aligned it again on the 3rd day. 3rd times a charm all for $99. bucks. this is a good place.I've been here before their qoutes are accurate and they work with you until you're satisfied.
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March 2023 by Fred Martini
Absolutely Excellent! It was sunday afternoon and my tire was going flat every other local tire place said sorry can't help but not Jocelyn at Firestone she said come on in and we will take care of you! And she did a Excellent job they repaired my tire and checked all my other tires without me even having to ask! Very professional and courteous! I am now a Firestone customer for life. HIGHLY RECOMMENDED!!!!!
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March 2023 by Awad Inc
They are phenomenal and always take care of all my worries!!! They always make the experience easy and go above and beyond to make sure my vehicles are taken care of and back on the road. They provide the full experience from start to finish and have a great team to address all my concerns and make sure my vehicles are running great to ensure no unexpected failures happen!!! Thanks to wade and his team for always making sure I get in and out quick!!!
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February 2023 by Michelle Yocum
Been here a few times. Nice crew everyone is always helpful. And very honest ?Service: Tires
