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March 2024 by Vi3tKid420
absolutely the worse service ever. wasting time standing in a line 3x everytime by the time the process is done. Every worker here knows theres a problem here and does nothing about it but blames the company/computers. Just go somewhere else , spend the extra $50 . Your time is more valuable !!!
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March 2024 by Li Wo
Cannot say enough amazing things about Chris, Eric, and Byron!!!!!! They took me in last minute and literally saved my life as I had almost died that morning after my tires went skidding across the highway. I am so grateful for their compassion! Also, my car was a harder case, with tight screws, and it took expert technical skill to fix. They also took the time to give me detailed instructions on the way out, even though it was after closing. These 3 men have high skill, compassion, and are very thorough— they went above and beyond!!!!!!! God bless you guys!!!
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November 2023 by Michelle Kennedy
Over 3 hours to rotate tires and take a nail out
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October 2023 by Keith Gardner
Had my tires balanced and rotated they were fast good and cheaper than anyone else!
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October 2023 by John Weiss
Came in to have a blown out tire taken care of. Was taken care of by a friendly courteous counter person. I was well taken care of.
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October 2023 by Martin Silvar
Awful customer service and poor management. They don’t like doing after sale services where they don’t get anymore revenue. For customers that need after sale services they push them away by making them wait all day and/or saying they need an appointment.I did a walk in on a Thursday morning , first person in-line without an appointment and was told that they are busy with appointments and they will take all day to get to my car despite that I was first in line.
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September 2023 by Stacey O.
Had my car towed in on a Wed for a flat. I was told it couldn't be repaired and had to be replaced. A replacement tire was ordered, but I did not receive a call (no missed calls or voicemails) betweenThurs and the following Monday. Called multiple times to follow-up and called 9 times on Monday- no answer. Finally called the administrative offices; someone was nice enough to physically walk over and hand the call over to a technician. I was told the tire had been sitting there for days. I told him I'd be there when they open on Tues. I was there before they opened, but was told I'd have to wait in the long line because I didn't have a 9am appointment (even though I said I was going to be there!).Some of the technicians are great (thanks Dwain for your help last time).If you're thinking about using Costco Tire, consider how valuable your time is.
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September 2023 by Linda L.
Yesterday, I noticed I had a ripped tire and realized its no longer safe to drive around so I called Costco tire and spoke to Eric, he manage to squeezed me in the same day and installed all 4 new tires for me. I'm super pleased with his service and help. Thank you for your fast awesome work and great service! I will definitely return to get my tires replaced here again in the future.
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August 2023 by Diane L.
I took my car in a couple of days ago (Monday) for a tire rotation and balance. I had an appointment so the service was seamless and completed in about an hour. When I picked up my car, it was strongly advised that I needed new tires. The tires needed to be ordered so we scheduled another service appointment for two days later (Wednesday at 3 PM). Moreover, I was told to expect the installation to take about an hour and a half. When I got home, I realized an item from my car was missing. I called Costco Tire Center back and spoke to the service manager. He told me he will look into it and call me back which he never did. Since my next appointment was coming up, I decided to follow up with him in person so I arrived around 2:30 PM to check in. After checking in, I got the opportunity to speak to him. He said loss prevention investigated my claim but did not find any wrongdoing on their part which isn't surprising. I decided to drop it since I have no proof that my item went missing while my car was getting serviced. So I went along my way and walked/shopped inside Costco while I waited for my car. After doing some shopping, I popped over to the tire center (around 3:30 PM) to check on the status of my car which wasn't even in the service bay yet. I asked an employee how much longer and was told the installation should take about an hour. Long story short, my car was not ready within the 1 1/2 hour time frame that was advised by two different service attendants. In fact, my car was not done until 5 PM. This inconvenient delay was communicated to the same service manager who gave a disingenuous apology and seemed annoyed that I questioned the information provided to me by his technicians. He changed the narrative to say that wait times are actually 2 hours since for each appointment time, they service 3 cars. With that said, the takeaways are remember to secure your belongings and if you are waiting on your car, factor in a 2 hour (not 1 1/2) window for it to be ready otherwise you will be disappointed.
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August 2023 by J N.
This is only for the Tire Center. Although the customer service was good when I dealt with the employees, the service itself as far as time spent was awful. I ordered tires and made an appointment for 12pm. I arrived to a line at about 11:50am-11:55am. I handed my keys over at 12:04pm. Fortunately, there was a Starbucks in the same shopping center so I walked over and waited there. I anticipated no more than a 1.5 hour wait. I finally got the call that my car was ready at 2:40pm. This is over 2.5 hours! What is the point of making an appointment if the wait is so long? What an awful first impression experience. I will stick to America's Tires for service.
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June 2023 by Audrey Jackson
The manager, George, is awesome. I came in for a tire patch after seeing a big nail in my tire when I got home. The techs did a great job and got me back on the road quickly.
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May 2023 by Dana Popovici
I am sorry to rate this as a 1 star… first appointment available was 3 weeks out with a possible wait of 2h. I was advised to come early in the morning and drop off the car. I did, 8:40am I was in line with an estimated time of 3 to 3 and a half hours wait time. I’ve spent 5 hours and a half in that plaza until my car was ready ?. Poor managent unfortunately, poor customer service with representatives that het offended when you ask if it is taking a lot longer. People should be given a heads up that they will have to spend half of their day here at Costco. Knowing it will take half a day for the tire rotation I would have planned my tire rotation better. Costco sells free rotation with tire purchase, but this is what you get for the free rotation - almost 6 hours spent waiting for it. Sorry, but this is unacceptable.
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May 2023 by Kyle Mann
Super friendly. We had a nail in the tires and pulled up. They took the car right away and told us it’d be about an hour. We didn’t have time to finish a lap around the store before our car was done.
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May 2023 by Amy N.
Exceptional customer service! Exceptional work! Exceptional turn around time! Extremely knowledgeable staff. Thank you for taking care of my car as of it was your own car. They know everything about tires. If they can't order it for you they will make recommendations and sometimes they even have coupons because you're a Costco member. We take all our cars to Costco for tires and has been for years.
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April 2023 by Czarina D.
Great experience!It was about time for a tire change. I bought my tires online and then booked my appointment online as well. My appointment was scheduled for 11AM on a Sunday. I arrived at 10:45 and there was a bit of a line, but the workers were working as fast as they could.We were helped out by Beth and she was just awesome. So friendly and full of joy! She gave us a big smile and walked us through the whole process. At some point, she needed to go check on the tires and we watched her interact with other workers at the facility. Everyone was smiling and looked like they were having a great time! Couldn't help but feel like everyone enjoyed what they were doing. Beth was super helpful and let us know it would take about 1.5-2 hours until they were done.We decided to stay at Costco and do some grocery shopping. We started with a meal at the food court and then made our way through the store. We shopped and went through almost every aisle/section. As soon as we were about ready to check out, we got a call that our car was done! It was almost exactly 1.5 hours (maybe a little bit sooner). What great timing! We checked out and went to get our car. There was no line at the tire center and we quickly grabbed our papers and keys. And we were on our way!So easy and quick! Would definitely get my tires done at Costco again.