Costco Tire Center is a place where customers receive tire services with varying experiences. The new manager, Ismael, has been praised for providing exceptional customer service by resolving a claim quickly and ensuring repairs were properly done. He also apologized for delays caused by previous management. However, usual service can involve long wait times; without an appointment, customers may wait all day, and even with an appointment, wait times can be a few hours. Staff members are direct and upfront about these wait times. Customers who order tires online appreciate that they are delivered to the store quickly, often within two days, and that appointments are not necessary for installation—customers can just show up. Service quality is generally good, though it can take longer than expected, especially during busy times or holidays when staff may be busy helping others. Staff members like Chris, Eric, and Byron are highly praised for their skill, compassion, and willingness to help, often going above and beyond, even after hours. Customers report that staff handle urgent situations well, providing thorough instructions and care. Overall, Costco Tire Center offers reliable tire services with friendly staff, but expect some wait times, especially during busy periods.
Dwain and Eric did an amazing job. They were so helpful during my appointment.
March 2025
I bought my tires online and they were delivered to the store within 2 days. I was concerned that the first available apt was 2 weeks away, but apts are not needed as you can just show up and have them installed. The whole experience was great. I even watched them properly inflate my spare tire!
February 2025
Customer service is good! It does take some time, we were told 2 hours but it ended up being 4, this one may be understaffed as all staff seemed to be helping with customers and there were moments when the staff weren't around to help. It's also the holidays
