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June 2024 by Cynthia
POOR CUSTOMER SERVICE
Seems like most reviews are complaints about customer service. Experienced that today. Went in to get cashier check and change for business account. The associate was rushing and didn’t effectively show me the correct change and just told me to meet at the corner so she can hand me the change. Also when I received the cashiers check, she didn’t even bother asking / handing me an envelope to put check in. GM should visit this branch and teach your staff about customer service & client retention. The. Jade branch at Yorktown, Huntington Beach has great customer service including the Branch Manager; they’re all very professional. My other go to bank is Bank of America, and they’re service is better than this Chase branch.
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January 2024 by Helen Amor
The worst branch manager ever. Came because we were summoned by mail regarding an issue with our account. This is the second issue we have had with this office due to their sloppy data entry skills. I can forgive that. Everyone makes errors. But when I asked the guy who was sent to assist us if this was it, no more issues, he became outright hostile towards me for even asking such a thing. I reminded him that I am the customer asking a simple direct question. He became very angry at that statement and loudly and clearly condescendingly told me everything was fine because he says so. I said that is what we were told before. How dare he raise his voice at me in such a rude manner! No manager has ever tried to treat me like I was his underling when I pay his salary! Note to HR/upper management: this guy is a hothead who will get the bank in trouble at some point, either through an HR event waiting to happen, or from an exodus of angry customers who have choices. You don’t treat your clients like dirt. Send him to mandatory training sessions and remind him who pays for his lifestyle!
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May 2023 by Quy Le
Never pick up the phone
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March 2023 by Edward K_2010
Good location and easy to find. No issues with drive through and ATM access.
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October 2022 by Jacob D.
Had to make a deposit and they had a drive up ATM (most do not). Was able to (fairly quickly) conduct my transaction before cars started piling up behind me (only one lane). I did not see an outside ATM to walk up to.
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October 2022 by Tuan Nguyen
By the looks of the few reviews this branch has, poor customer service is common with some of their staff. Thought about calling in to complain about Kevin Mounts (business relationship manager) but seeing how other people had things to say about the service as well as the branch manager failing to resolve issues, I’m not confident my concerns would go anymore. When I tried to apply for a business credit card in person, Kevin completes the application as I’m sitting with him but I realize he never asked which specific card I wanted. He only assumed I wanted the card he set me up for because I mentioned the sign up bonus that I was going for. When I told him what card I had wanted he told me that that specific card doesn’t have that bonus anymore. I had to show him proof that the desired card did have the bonus. Not only as an employee but as a manager.. shouldn’t you know the products you carry?? He tells me he would look into switching it to the card I wanted and get it taken care of by the end of the day. About a week or so later, with no word from him, I see that I got approved for a business card BUT for the incorrect card that he initially my set me up with. Really?? I spoke to someone other than him about the issue and was told Kevin would work on it. Ok.. so another week or so goes by and I call in and check on the status of everything and was told he went on a two week vacation and would be back the beginning of the following week. Wow Ok.. so I wait another 4-5 days till he gets back and I’m told by someone other than Kevin himself that the change is not possible and I would have to wait a year to reapply for the card I initially wanted. What a joke. Avoid doing business with this guy.
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September 2022 by Vince C.
Horrible service. Lots of miss communication from the tellers. Literally made me waste gas going back I forth for different documents, and when I came back they told me they needed something else... would give 0 stars if I could.
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September 2022 by Heidi Hideshima
Really bad customer service. Went to this branch but told that there would be an hour wait. Left my phone number and name but nobody has called me. Made an appointment online and went in to talk to an officer. Told that only a branch manager could help. Haven’t heard from the branch manager either.
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September 2022 by Atsuko H.
Really bad customer service. Went to this branch but told that there would be an hour wait. Left my phone number and name but nobody has called me. Made an appointment online and went in to talk to an officer. Told that only a branch manager could help. Haven't heard from the branch manager either.
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April 2022 by Jasmine P.
I've been a Chase customer for almost 10 years and always received great customer service in the past. But all of the older employees are gone now and the last two times I went in and dealt with Monica I got terrible service! She has no regard to customer's time and and absolutely no manners. Please retrain her in customer service. I called the manager to discuss the issue and he didn't offer any solution. This place acts like they don't care if they have your business. Oh well, I opened an account with School's First and I'm never looking back.
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April 2022 by Cindy S.
Another let down by this stupid bank! Monica and her team were all sitting there not doing a thing, one of them was sitting on top of a desk talking to all the women as if this was a bar. We need to make an appointment, for what so they can make an excuse and say there busy!?! We had an hour to make a business account and they didn't want to help! Such a lazy bank what do you pay your people for? Monica maybe being a banker isn't for you! Learn customer service.
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March 2022 by cris f
Bad experience they make come twice for depositNeed IDNeed time and service from teller is rudeMargaret and the team behind there they are not helpful in anywayTo deposit. Was really funny without ID or ID on phone they need to know you wellEver in my life I haven’t heard about know me as personal stuff in a bankJust a lot of inconsistency ideas and rules they haveHope they made some changes at customer services
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February 2022 by robert lopez
Terrible customer service. One teller for 13 people waiting at 13:30
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August 2021 by Payoon W.
I used to come here all the time but I won't go back because the teller don't know how to communicate with people.. make everything so confused and don't welcome at all especially name Efren
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July 2021 by Jessica Lionez
This chase bank had the worst customer service. My check did not get deposited and when I went to see what was wrong they told me there was nothing they could do. I asked if I could have my check returned and they told me no. I asked if I could close my account and they said no because the check had not been deposited. Then I spoke to one of the specialist. He had me wait while he was on the phone with customer service for an hour. At the of the call he told me that I needed to call customer service. I legit waiting an hour just to get told to call customer service. I had explained to him that I had already called but they dropped my call twice. Every time I deposit a check, they never release the funds until two or three days later even though I have been depositing the checks from the same company. Chase sucks
