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January 2024 by S. L.
The 2 crabs that I purchased were the worst ever. The crabs had a strong fishy smell, simply revolting. I think they should have tossed it out, instead of selling it to a customer. I do not recommend buying crabs at this Safeway.
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August 2023 by Leann P.
I've been here a few times and every time the place looks very ran down and dirty. Also customer service here sucks. They are all very rude and seem to hate their jobs. They leave expired food on the shelves to sell. I bought a ranch mix and didn't check the date. I noticed it was six month's expired when I got home. That's horrible, won't shop here anymore.
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July 2023 by Thuy V.
I love the Front End Manager Justin. He is so helpful and so polite. He goes out of his way to help anyone. Fast checkouts and customer service was the best I've ever seen before.
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June 2023 by P. O.
I came in to get ice cream that was advertised in their weekly advertisement but they were oversold. I asked the cashier Rosa, for a rain check. She replied Customer Service. But they were closed. I have always been able to get a rain check from cashiers at other Safeway locations.
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June 2023 by Owen R.
It is June 20th today and I just got home from buying a frozen pizza and It's moldy. They sold me expired food, this went bad June 17th!! Never shopped at a grocer that was this irresponsible, I guess if you're shopping here you need to look at expiration dates because they will sell you expired moldy food and then not let you return it. Wish I could give less then 1 star for this disappointing hell hole.
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May 2023 by Park S.
I went there for battery purchase today, and there is a sign with a button to ask someone to unlock the section. I pressed the button and wait for 5 minutes, no one helped, so I went to customer service to ask a lady to help, she told me to wait , I waited for 10 minutes and when she finished sth she's gone. I was like maybe she went to bathroom so I waited for another 10 minutes and she never came back , I look for the whole store and hardly found someone to help , so I asked the gentleman who's at self checking section to help me , he helped me right away and it only took him less than 3 minutes. Thanks to him so that I don't have to wait for another 30 minutes . Please remove the sign if it doesn't work, it confuses everyone .
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May 2023 by Julie K.
The location of this Safeway is beautiful, right across from laguna that is a very pleasant place to stroll around on a sunny day. The store itself has very poor service and staff that doesn't know what they're doing or saying. I tried to find a couple of items and staff was clueless where they are and kind of rude. People working at the registers don't know what 'Thank you' and 'Have a nice day' is.
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April 2023 by J P.
This store could really use some security. I go here often and I've seen quite a few concerning situations. I've seen robberies and rude customers yelling at or disrespecting employees which kind of make you concerned for your safety when in there. I do wish there was some sort of enforcement at the door to make sure situations like these don't happen. Please take note of my review, I love the store, the food and the Starbucks drinks which the employees there are always happy to deliciously make but I'm concerned about this stores management not putting enough effort in keeping its customers / employees safe.
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March 2023 by Ange H.
I love this safeway the checkers and courtesy clerks are like family and good customer service
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March 2023 by Google user
Been amazing for all the years I've been in Chico but they just keep getting better with time. Not many places I can say that about. Upper Crust is the benchmark bakery.
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March 2023 by Barbara K.
For the bakery soda vendors employment customer base history of drug stores Jack T Foster and location.They practice the better side of grocery.May we all get a gilly gold card or grocery card soonPost COVID 19, March 17, 2019. They are still staging.Thank you for your bakery.Five stars! Costco!
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March 2023 by Roger T.
Shout out to the bakery. I needed Irish soda bread for a St. Patrick's Day lunch. They made me 6 loves and had it ready by 10:30 for me to pick up. Everyone at the lunch loved it.
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March 2023 by Corey Lingafeldt
Been amazing for all the years I've been in Chico but they just keep getting better with time. Not many places I can say that about. Upper Crust is the benchmark bakery.
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February 2023 by The R.
Occasionally between 1100am - 200pm (lunch rush) a customer will show up at the sandwich counter with a list of multiple different sandwiches to be made, essentially disabling the service for other customers until the order is complete. If there is a phone ahead order or online order option, it would be very useful and a good idea to let cutomers know about it.
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January 2023 by Jane G.
There was a customer standing near the self-checkout line who was just standing there even though there was an empty self-checkout station right in front of him. I paused to see if he was going forward, but he seemed to be zoned out. So just as I was getting ready to use that check out station, he approached me and said, "Excuse me, I was in line." I moved back in line so that he could use that station, and the self-checkout attendant pointed out another self-checkout station I could use, so I went ahead and used that one. But this was overall an unpleasant experience at this Safeway partly because that customer was idling and made it seem like he was not in line and partly because Safeway did not point out the available self-checkout to that zoned-out customer, which would have prevented this altercation to begin with altogether.