-
November 2023 by Johny ..
Lucky to be in business still, it's like stepping into a "closing soon store." Half the workers are irritated and won't help you at all.
-
October 2023 by Mike K.
First, there is a very friendly and helpful guy operating the prepared food counter, but there is another guy there who makes it clear that he hates you for some unknown reason. When you say 'thank you' he simply glares at you. Second, there's a cashier who asked if I had a "digital coupon" for the sale items. I said I didn't bc I didn't see the 'digital coupon' sign. He oddly asked me if I believed him. I said I did. He asked me if I wanted the items removed from the bill, I said yes, and then he simply pretended to remove the items, bc when I left the store, I still had the items and the full charges. I just gave up and kept the full-price items, but vowed not to go back. It's just not worth going there, even with some potential savings, because of the barely concealed hostility on the part of these two employees.
-
October 2023 by Elena H.
There is a reason I do not bring my laptop to the grocery store, cut the line, and ask the cashier to take over writing the memo I'm in the middle of. That is because writing said memo is my job, which I am paid to do, and which my boss and clients expect me to perform myself and not outsource. Lucky's evidently does not operate under the same principles. Every time I come in, there is one (1) checkout lane being operated by an actual human being. If I have any chance of getting home before the groceries I wish to purchase spoil, self-checkout is the only viable option. That kafkaesque process is inevitably punctuated by 5-6 "see store manager for assistance" alerts for such crimes as: (1) clicking skip bagging more than 3 times when you... are skipping bagging...; (2) trying to scan something with a barcode without intuiting that you should manually type the code instead; or (3) taking too long with any of the above because the single store clerk on duty is shouting incomprehensible instructions at you while simultaneously dealing with the sole, ever-lengthening non-self-checkout queue mentioned above. In short, pure chaos as a result of a business model premised on customers doing the job of employees "aided" by, to put it charitably, less than perfect machines.
-
October 2023 by Shannon D.
I'm standing at the self checkout because an item is not ringing up at the advertised price. There is also a person waiting in the check out line and another person waiting for assistance in self check out. Why? Because there is not one employee or cashier to be found.
-
September 2023 by Matthew K.
If there was a contest for the worst run supermarket in America, I would bet my life savings that Foster City Lucky would win. The staff is miserable, slow, and rude. Every time I shop here, it is a calamity. I actually encourage you to visit once to see for yourself how bad it is. It is truly remarkable. Congratulations to all.
-
August 2023 by mikey d.
I purchased hot food for my daughters lunch the other day and was given choices for sides. Mind you most the sides they have listed isnt available. So why even have it on ur menu? Well i ended up getting a breast and leg and the leg given had no meat just fried skin! And to top it off since they dont have the side items i wanted i agreed to get both my side items as fries. I was only given 4 fries for my 2 side choice orders? Id rather get my moneys worth and get mac and cheese as its stated on ur menu. Come on lucky get your store up to par! Also the guy who assisted in getting my food has a horrible attitude problem and shouldnt talk shit as i walked away. I can still hear you mumble your rude remark. Also please train your employees that does the register at night. Asian lady said she cant do a return mins after purchasing from her saying i need to come back the next day when more people are there that can do returns. To top it off the asian lady was on her phone talking the whole time i was at the store. Didnt even acknowledge me or even say hi because she was too busy talking on the phone. Is that how you run your location? You allow your employees talk on the phome when people are in line to checkout.
-
July 2023 by Dayna M.
Beware. You may want to start checking the expiration dates at this supermarket as after recently visiting this store I almost walked away buying yogurt that was 2 months old. When I brought it to the attention of a staff member nearby he went on to say to complain to their corporate office as there were many shopping carts in the back stockroom filled with expired items. Was nearby there again today and thought buying dry goods would be safe but NO! See the product I bought today that expired in March. What the hell.. hope someone calls the food police and reports them. Watch out!
-
May 2023 by Vita C.
Although it is a convenient location- I hardly ever go here. I've lived in Foster City for years, grew up here in fact and I've repeatedly been treated poorly at this location. I don't know what the company culture is there but the ambiance is not welcoming. I've had friends and family who've said the same and see reviews that share experiences similar to mine.
-
April 2023 by Darren S.
Better selection / fewer out of stock items than Safeway - especially milk! Less hectic parking and store = better ambiance / shopping experience! Easter steak & potatoes from the deli were better than Town (popular steakhouse)! The lady preparing these really went above and beyond!
-
January 2023 by Lee B.
There morning and afternoon cashier are rude they look at you like if you going steal something this place is ridiculous.!! very poor customer service I asked to use a pin and she said "cashier said "I don't lend my pin out so I mean that's really bad customer service I was just trying to borrow the pen so I can write down what I needed to write down I will see him and give her pen back so then I go in a second time I go in a second time and I pay for my item I walked back out and walked back in and I see that they went to the checkout spot where I was at to see if I paid for my item this place is bullshit so the two female cashiers One with long hair or gray black we were here and the other one was on here but was in a ponytail are very rude
-
November 2022 by walter heinzer
Sadly the new owner of Lucky Markets closed the wonderful Pharmacy on August 31, 2022.
-
November 2022 by Teresa D.
The employees here seem ready to go out of their way to be helpful at a moment's notice, and, despite it being the Tuesday evening before Thanksgiving, today was no different.
-
October 2022 by Elizabeth G.
Been debating whether to post or not bc the store was v clean, super organized & the cashier was pleasant. But among the groceries I bought at full price were canned cat food that have a BB date of 5/16/22!!! *Have never ever experienced this before* (Normally patronize the Lucky in San Carlos or Millbrae) I do want to give a shoutout to the chain bc I learned the brand PAWS HAPPY LIFE is produced by a nonprofit svc organization cooperatively owned by supermarket chain members. Locally I can only find it at Lucky so far.
-
September 2022 by Walter H.
Great Grocery Store friendly helpful Clerks. Store is kept clean and organized. Has good collection of cleaning products. Produce section also kept attractive. Lucky Pharmacy at this location was always super helpful, including providing vaccines. sadly the Pharmacy was closed AUTG 31, 2022.
-
September 2022 by Idris Zee M.
excellent staff, location and quality ingredients. self checkout experience is streamlined and pharmacy folks are fantastic as well.
