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April 2024 by Ng N.
Took 2 hours to open a checking account. The banker talk a lot without knowing what the customer really needs.
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February 2024 by Steven S.
Not a huge fan of this particular Chase Bank. Maybe their management staff has changed from a few years back but my dealings were not very positive. I had previously met with some of their investment advisors and didn't cone away impressed. They had also enrolled my wife who at the time didn't speak fluent English in a checking account that charged her $ per month if she didn't maintain a very high balance; some may view this as a predatory practice. I corrected the situation and got the fees back but didn't feel good that she got signed up for that kind of account. I feel the employees at the Chase Bank off Norfolk in San Mateo are much more honest and on the level and do my day to day business with them. I use the ATM at this bank and nothing else.
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August 2023 by Arlene cutie
Horrible experience this lady was giving my mom an attitude just for withdrawing an amount of money. They were exposing my moms money a lot of customers weee even watching how much you have dangerous bank and horrible cashiers.
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September 2022 by Julieanne Durr
NEVER EVER USE CHASE! Run away as fast as you can!!!!! Someone stole my debit card information and they are holding me accountable. Hundreds of dollars stolen from a “non chase atm,” but since my PIN number was used, I am responsible even though I have evidence that I was not at an atm at the time of the crime and I had my debit card on me.
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September 2022 by Brett Austin
If you can get someone to answer the phone, the service might be good. I've attempted multiple times to connect and each time the message states they're helping others and to call back later.
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September 2022 by Siyan Tao
Banks should bring us convenience, this one only brings inconvenience.
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August 2022 by K S
Racist Bank tellers. 0 STARS!!
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August 2022 by Nicolas Corthorn
Excellent service
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October 2021 by Kin Hung Chan
Great service, the banker there are professional and friendly. Kudos to Priscilla Fung that helps me with my concerns
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July 2021 by Jaimee B.
I had a great time visiting this branch to open a chase saphire preferred card! I had been eyeing it for the longest time and recently they decided to offer a really great intro bonus. I heard it was better to open an account in branch (better perks) so I made an appointment here with Priscilla! She's amazing and we had so much fun chatting about travel and our future travel plans! :) She was also super skilled at answering all my questions and overall helping me to open this card I've had my eyes set for a long while. She even rush shipped it for it to arrive earlier. She's the best! Thanks again!
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June 2021 by Lisa Del Fante
Everyone here was so nice and friendly . I am super glad that they have re-opened again . This is a good location in the Metro Center Shopping Center .
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December 2020 by Lisa Boston
This isn't my bank. I did not go inside.
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November 2020 by Tushar Jain
Good service!
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March 2020 by alex h.
This is absolutely the worst bank. I've never endured such awful customer service in my life. A young Asian banker helped me. He had such an ATTITUDE it was ridiculous. The guy literally works as a banker and he must think he's second in line to the throne or something. I have to switch banks. I had heard negative things about the customer service at this branch and it's TRUE. Giving one star is even too many stars...
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October 2019 by Rachel Kim
Unbelievable, I waited a banker almost an hour.. nobody really cared the customer...so unprofessional.