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October 2023 by Binal Patel
Maybe the best customer service I’ve experienced in years. Got a new mattress from them and they’re helping me get it as comfortable as possible even after the initial purchase.
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June 2023 by sneaker wave
This place is really rad. I highly recommend a tour if you need a new mattress. All natural and really nice people. It’s pretty epic that there’s a business is in Fort Bragg!
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February 2023 by Lindsay H.
Amazing service and a phenomenal mattress. I've been happy with 100% of my experience with them. I bought my mattress in February of 2019 and just needed to try a softer layer. Easy process, great service, great support to figure out what I wanted (I had a latex mattress previously).Now, five years later, I need a softness adjustment. A quick email (Dewey is super-responsive!) and I've got a new layer on the way for a very reasonable cost ($200 including shipping).I'd recommend this company to anyone looking for a latex bed!
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December 2022 by Jack W.
We're very happy with our new mattress. FloBeds is a great company. The mattress is called a Vzone 100% Talalay latex mattress. It's super comfortable because it has a layer of changeable sections so you can make it perfect ! Their customer service is the best I've experienced. They really went out of their way to make sure we were happy. I highly recommend FloBeds
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November 2022 by J T A.
I called Flobeds to help me with a very specific project need, and Paul picked up the phone. When he said he'd keep it in mind and see what he could do, and asked for my contact information, I thought, "Yeah, probably not; no one ever calls back for something this small and this specific," but another part of me thought, "This guy sounds super honest and warm and enthusiastic...maybe he will." The next day, he did! And then Paul exceeded what I needed, saving me a lot of time and effort and expense. So I would say he went ABOVE above and beyond! Besides their excellent customer service, Flobed is also known for their support of the local community, which runs on nothing but wings, prayers, and volunteers. YAY, Paul, yay, Flobeds!
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November 2022 by Water Lilly
Super happy with the product I received and the customer correspondence of this company.We ordered the shredded latex queen topper and it's such a unique product! (I've seen plenty of shredded latex pillows but never a topper).. It gives the bed a nice pillowly look due to the baffling, the straps are a heavy duty elastic that holds the topper in place and it all fits nicely under a top sheet.It provides awesome pressure point relief and comfort. My pets most certainly noticed the difference and want to lay on the bed all the time ?My correspondance was with Paul who was always polite, thorough, and prompt in our emailing.
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August 2022 by Tammie J.
We forgot our sheets for a visit in Mendocino. We were panicked and the gentleman in this store was not only helpful, we bought one amazing set of sheets we use and enjoy today. The sheets in this store are made locally and they are fabulous. Thank you for your help and your sheets.
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August 2022 by Lucy Morcos
I bought a latex topper on March 2022, they used to sell it on mattress component. It was great first 2 months but now I woke up with pain every day.
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May 2022 by Matt Hubert
Ordered a mattress topper, and received in one day. Customer service went above and beyond. I will definitely be purchasing my next mattress here when the time comes, along with any other bedding needs. Can't recommend more highly.
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May 2022 by Joseph Wierenga
I bought a latex dog bed and UPS lost my package but instead of having to deal with that mess myself, they dealt with all that hassle for me and shipped out a replacement immediately. I love buying from small business especially when the customer service is superb
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May 2022 by Benjamin Kay
Shopping for a mattress is a generally awful experience. I visited half a dozen local stores with limited offerings and sales people who ranged from unhelpful to downright pushy. After trying many beds on showroom floors I learned that latex mattresses tended to be the most comfortable for me, but my local selection was very limited. One local store offered a somewhat customizable latex mattress, but at a starting price of over $6,000!I discovered FloBeds through Mattress Underground. They are all latex. They ship them to you in manageable pieces and you put them together yourself. If a piece wears out, or if you want to tweak the softness/firmness, they ship a new piece of latex to you and you replace it yourself. No need to send unwanted mattresses to the landfill! It seems so intuitively simple, why wasn't everyone else doing it? Was it too good to be true?We took a leap of faith, and I'm happy to report FloBeds is the real deal! My wife and I are side sleepers. We got the "deluxe" (12 inch) mattress without the zoning. I was able to carry all the boxes upstairs and assemble the mattress on my own. We could immediately tell it was more comfortable than our previous mattress! It is supportive for my lower back, but soft enough to lay on my side without limbs falling asleep. Months later and after a pregnancy it's still comfortable! Would definitely buy again (but hopefully won't have to for many years)!I do wish FloBeds could offer a lower cost and more durable option via blended Talalay latex, but understand that most of their customers want an "organic" experience. I would also caution that their sales rep pressured us to buy a zoned mattress, which proved to be unnecessary in our case.
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October 2021 by jugdish wackerly
Have had the 3 layer latex mattress for about 4 years now…. Blew all of our core allotment just trying to figure out comfort firmness level. 4 years later, no matter how many times I swap cores around, we’ve got significant body impressions. Not about to spend $400 per core to sort it out……
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October 2021 by Lilach Arad
None of their promises were kept. The mattress sagged and we kept changing pieces but it didn’t make any difference - just cost more and more money . Seems like extortion to me , when a company only provides warranty when you payAnd has no accountability otherwise!
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June 2021 by Jenna Lempesis
We just got two pincore pillows-- worth every penny! We're buying a mattress next because we've had such a great experience with FloBeds so far.
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March 2020 by Neil Aaron Transue
My son unexpectedly returned from college this week. After taking a look, I discovered that I didn't have a suitable bed for him. Remembering how FloBeds sold me three very comfortable pillows that I needed in a hurry last year, naturally I gave them a call for a bed. The FloBeds staff answered my questions, made a recommendation, and a couple hours later delivered an awesome bed to my home. I am very pleased with FloBeds customer service, their products, and look forward to ordering again.
