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April 2024 by Bippy McMaster
Henry was terrific! We came in to cancel our service. He guided us through some options & we ended up staying with Verizon. He is an exceptional customer service person & has unusually great communication skills. Henry is the man! You are so lucky to have him! I have never had such a great experience at a Verizon office.
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March 2024 by Kristin Otwell
Jose was a great salesperson. He was knowledgeable and explained everything with patience.
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March 2024 by Janet Kirby
Great experience, lots of phones to choose between. Great advice and explanations.
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March 2024 by Marcy Guyer
Logan provided us with flawless support as he guided us through the process to update and educate me for the upgrade from my ancient flipfone to an iPhone 15. He is a very knowledgeable person with outstanding communication skills. What a pleasure to have him help me.
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February 2024 by Nancy Bonde
Both young men that help my husband and I with our new phones, were awesome, better than any Verizon store that I've ever been too. Thank you very much!!
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February 2024 by Angela A
While this is a small store with limited features and short staffing situations, which are common in the coastal areas, the workers are amazingly helpful. Times of operations and getting a phone call through can be hard, but once engaged with the few workers they do have it is a nice experience.
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February 2024 by Gabrielle Van Sweringen
What great customer service! Henry went above and beyond to make my experience as easy as possible.
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February 2024 by antonio francis
Excellent service! 5 stars!
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November 2023 by Debra Malik
All the employees are efficient but for years I have had Logan as my agent. He knows his customers well and what they need and he is extremely efficient in his job. He is so personable to customers as well as his support staff.
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October 2023 by Brandine Danielle
Henry at this store sold me a bum prepaid SIM card that doesn’t even work. It cost me a week of work to be without service and he will not even refund my $100+. Do not trust this store! They will sell you anything for their commissions with no concern about actually providing viable products.
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October 2023 by Ron Rudolph
Had a great experience at this store today. On vacation and my iPad froze up and lost cellular connection due to poor cellular service while automatically updating. Henry was amazing in tracking down the issue and worked with corporate Verizon for 35-45 minutes to reset and get us back in working order. Thank you Henry for your amazing service!!
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October 2023 by Michael Lang
Terrible managers make terrible stores.Update: Victra is the problem, only go to real Verizon stores. The store in Ukiah, by Walmart (the store in ukiah by ross is also victra), had great service. Highly recommend handling business across the hill or online.Edit: I went in today to figure out the issue, as this reply said they wanted to resolve it. I was disappointed that their initiated conversation was hostile, as I was hoping we could rectify the issue and move on. The manager showed no desire to help and the one employee that originally was helpful decided the help ended on my last visit. I'll admit to being frustrated both today and yesterday by being denied service and lied to by multiple people yesterday, but trying to make amends on a fresh day and being met with hostility isn't the way to win a customer back.They're also not returning the ordered phone that is linked to me, nor providing it to me, which has locked me out of being able to initiate my own upgrade on my account.
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September 2023 by Claire W
Henry was very knowledgeable and he set up everything for us in the store. Excellent excellent experience. He made the whole experience of upgrading our phones very pleasant. Totally amazing service. Wow.
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August 2023 by Rashel Niderost-Mckemy
Logan was awesome! Super helpful and fast! He was not only helping me but 2 other customers all at once and we were all done at almost the exact time! And he gave each one of us excellent service! Multi tasking at its finest!
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August 2023 by Chris Frazell
Logan was so helpful & patient w/me. I saw him dealing w/2 other older ppl and he taught us all something that we should already know. You should teach a class in customer service. Will gladly deal with this store again because the other employee-Adrian or Jose was great too. Sorry Jose, had to throw that in. Thank you!