-
March 2024 by Guy Varcados
Excellent customer serviceI had questions, they had answers...
-
February 2024 by Raul Becerra
Professional
-
December 2023 by Jose H.
2 young girls at the garden desk did not want to help us. Told us to take a picture of the items we wanted. Very rude and bad attitude. Why are they even working there. Never coming back. Do not buy from this company. Worst customer service ever.
-
October 2023 by SW08
This place is high priced doing a special order wait weeks on end for a delivery they can’t track your order number without your receipt can’t track by name or number not much of a selection on products
-
October 2023 by Julian Ramirez
Absolutely garbage customer service, I understand products run out, and when you call ahead to check stock on product, and they say yes, we restocked and give you the price of the rock over the phone, cool . I Drive 30mins to pick up White Rock by the scoop and get told they haven't had it in stock. I go to the front desk and supposedly supervisor on duty , only guy with beard, doesn't believe I called , I show him my call and just says nothing I can do . I'm asking, "Hey , how about some type of discount for a future purchase on rock that I will need?" Nope , don't do anything like that, not my problem. Completely garbage service.
-
October 2023 by SWø8
This place is high priced doing a special order wait weeks on end for a delivery they can’t track your order number without your receipt can’t track by name or number not much of a selection on products
-
October 2023 by Moto1 Mota
Hire illegals Rob American citizens of thier rights while letting there employees break the spore laws in ca causing ? plus what does my resigned dot lawyer desjardin dots connect to my case were I was wrongfully terminated and serially harassed by an illegal
-
September 2023 by Angie G.
Bad customer service. We have bought so much material from here and depending who's attending, you get different information and policies. They make up their own each time.
-
August 2023 by Weston M.
Not gonna lie. I get a lil happy when it's time to get materials from Thompson. With the statues and the birds and all the unique items, it's a cool spot. Even the bathrooms are badass.
-
August 2023 by Doris J.
Visited several times over the years for all the things we can't find at Home Depot or Lowe's. Perfect place for the items needed to redo our backyard. You can't find 3' x 3' cement pavers anywhere. We found them here and used them in the backyard when we removed the grass. They look amazing. Would have been five stars, but the wait was extremely long to get serviced on the last two visits. But overall we will return as needed, and I've referred others.
-
July 2023 by Mike B.
Don't call they'll put you on hold for an eternity. Seems like they pawn off customer service inquiries and no one wants to pick up.
-
July 2023 by Nessa A
Came here to shop with my grandparents. Once we went to go checkout at the NURSERY SALES COUNTER the cashier ( Michelle) was very inattentive. We asked for help and immediately regretted it because she definitely didn’t have the right attitude to be working at a customer service / cashier position. She was talking on the phone the whole time. There’s a Separate time for phone calls and WORK. Especially when you have customers having questions. We asked for her help again and she seem bothered by it and made a face. Won’t be returning here for our landscaping project with this type of service
-
June 2023 by D Bolt
I like Thompson’s building supply. I received out standing customer service from Jessis Y this gentleman really knows how to provide great customer service. They have everything you need for outdoor remolding or nes construction.
-
May 2023 by A Yan
In my 54 years, I've never seen such an Amazing Place (except Disneyland). My wife and I joked that they could charge admission. Great selection, reasonable prices, unbelievable examples of how you can best utilize the products they sell. Vast array of Pottery Choices. Beautiful Aviary and actual ponds, you must visit this place period!
-
May 2023 by MARIO VAZQUEZ
Tried asking for help was greeted very rudely lots of stuff no pricing wouldnt shop here plenty places to buy plants
