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February 2024 by naomi d.
I came im here with my wife to simply change my screen protector when my wife bought me the phone she also bought the unlimited screen protectors and i do want to point out that this is NOT the store we bought the phone at but nonetheless we walked in there and no one greeted us we had to walk up them and ask for help and when we told her that we juss needed a screen protector and she puts in my number and apparently couldn't "find" my account. Then continued to say we would have to buy the screen protector online and then go in store to put it in which makes no sense at all and they genuinely all looked like they did not want to do their job and they juss all kept talking within each other
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January 2024 by Vernon H.
Christian went above and beyond and helped me get several phones paid off as well as getting extra money from rebates deposited in my account. I highly recommend Christian to anyone who comes to this T-Mobile store. He will go above and beyond and help solve your problems.
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December 2023 by Betty Jenkins
MY EXPERIENCE WITH T-MOBILE WASN'T VERY GOOD. I WAS TRYING TO BUY A NEW PHONE AND ALL THE SALES PERSON COULD FOCUS ON WAS THAT IT WAS TIME TO GO HOME. HE MADE SEVERAL MISTAKES AND I ENDED UP NOT COMPLETING THE TRANSACTION AND I STILL NEED A NEW PHONE
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December 2023 by mike salyer
Jasmin is amazing, she helped with everything I needed to set up my phone. Great customer service ?
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December 2023 by Prisillia Sumanti
Came in for new lines and Christian was super helpful and answered all our questions. Thanks again!
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August 2023 by Ethan S.
Isaak from the Sierra lakes location was really helpful explaining things in a way that was easy to understand. Very helpful and patien. Enjoyed the whole experience, even as normally a skeptic person
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August 2023 by Chris J.
Had a great experience today. Aryel guided me through a lengthy and complex system issue. He never gave up and called customer service, headquarters, and spoke with many other reps to help me sort my issue. This isn't the first time I've been provided with great service at this location. I'm very appreciative.
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August 2023 by Daniel M.
I came into T-Mobile to switch 5 lines from Verizon on Friday afternoon. I was quickly greeted and assisted by Jacob. I let him know we also wanted to add a new line. He walked me through the process we'd need to take. He was very thorough and knowledgeable. He made sure I was getting all the promotions that were available to me. He also told me to reach out at all if I had any questions or needs. He is definitely part of the reason we switched over to T-Mobile.
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July 2023 by Abby Thron
I came in to get a new phone and was assisted by Christian and Aryel. They were both super kind and helpful. The customer support was amazing. Christian was very clear with all information and even when there was a small issue it was handled with patience and great communication. Thank you so much to the T-Mobile team especially Christian and Aryel!!
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July 2023 by Joshh Barton
AMAZING. The team there is extremely helpful and takes the time to set you up with the best plan. Jacob left me with a great impression as a new T-mobile customer, and I'm thankful for it after bad service with my other provider. thank you!
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July 2023 by Jamie Medrano
Recently switched to tmobile and I'm so glad I did! Phone was giving me problems, and I walked in and the workers were friendly and helped me right away. Staff was so great and professional. Definitely recommend going to this location if you actually have to go IN to a store.
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July 2023 by Jattonwall Street
Germen's Deceptive Phone Plan and T-Mobile Store's ScamI had an extremely negative experience with Germen, an employee at a T-Mobile store, who not only tricked me into purchasing a problematic phone plan but also left me stranded without any support. Additionally, my interactions with the T-Mobile store itself have revealed a concerning pattern of deceptive practices. I strongly advise others to exercise caution when dealing with both Germen and the T-Mobile store.Germen initially appeared friendly and knowledgeable, which led me to trust his recommendations for a phone plan. However, once I encountered issues with the plan, I discovered that I was locked into a contract that did not suit my needs. To worsen matters, when I contacted the store for assistance, I was informed that Germen was no longer employed there. This raised suspicions about his intentions and left me feeling manipulated.The store's response to my predicament was equally disappointing. They directed me to call their customer service line, 611, for support. However, my attempts to resolve the situation through this channel proved fruitless. It became evident that the T-Mobile store's customer service was unhelpful and did not prioritize finding a satisfactory resolution for their customers.The combination of Germen's deceptive tactics and the lack of support from the T-Mobile store has left me in a frustrating and distressing situation. It is disheartening to realize that I fell victim to such a scam, and I have experienced significant inconvenience and financial loss as a result.Given my experience, I strongly caution others against engaging with Germen or relying on the T-Mobile store for their phone plan needs. It is essential to thoroughly research any provider or store, read reviews, and seek recommendations to ensure that you are dealing with reputable individuals and companies. Unfortunately, my encounter with Germen and the T-Mobile store serves as a stark reminder to exercise due diligence in order to avoid falling prey to such scams and unethical practices.
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July 2023 by Johanna Medrano
Everyone at the store was really helpful and welcoming. I walked in last week and everyone said hello and provided a really great experience for me. Definitely coming back !
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July 2023 by Janella scott Scott
Wowww ! Great experience manager erik was very helpful on helping my family get new phones experience was very pleasant and fast and he was able to help my mother in Spanish as well
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July 2023 by Ashley Amodio
Christian was the best ever he was so fast and kind. He went above and beyond for us I've never had better service
