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February 2024 by EriPrayer Ministry
Dear T-Mobile CEO,I hope this message finds you well. I am writing to express my sincere appreciation for the exceptional customer service provided by Karina Cruz at the Fontana, CA branch.Karina consistently goes above and beyond in delivering outstanding service. Her dedication, expertise, and commitment to customer satisfaction are truly commendable. As a customer, I feel fortunate to have experienced her exceptional assistance.Karina's professionalism and positive attitude have made a significant impact, and I believe her exemplary work deserves recognition. She is highly recommended for her outstanding contributions to customer service.Thank you for fostering a culture of excellence at T-Mobile, and please extend my gratitude to Karina for her exceptional service.Best regards,Berhane
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January 2024 by MARIXA E
Great attention to customers
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November 2023 by Angeles Tello
Henry no, he helped us at all!! So that we could leave, and so he could attend to a couple of friends ?. Really bad service from him. ???.
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October 2023 by joy woodard
Went to another location and the wait was so long so we decided to go to this location. I only went to upgrade 1 line on my account but was offered 2 free watches as a promotion that I agreed to. The issue is they are not free, I have to pay for them up front and get reimbursed a little each month on the bill. The sales people need to know how the promotions work so they don't waste their time or the customer's time.
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October 2023 by Sukh Dhaliwal
Help us
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October 2023 by Victoria G.
Rebecca needs to be retrained and who ever she has advising her needs to be retrained as well. This "corporate store" has the WORST service EVERY dam TIME. No point in calling because they switch once you get into the store. Excuses to not access account then they don't have what we asked for or some other problem ALWAYS.
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August 2023 by Ramon Gonzales
Always a good experience at this location.
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August 2023 by Santa Teresita Arguelles
customer service is great, i have been in other places and they don't give me a good service like here
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July 2023 by Jasmin M.
Way better than the Victoria gardens location , Juan helped me out with a new service and great phone deal he was fast , nice polite and knew what he was doing ol boy neeeds a raise . Thank you for the tote bag Juan and your good customer service . Plus they were playing corridos so my daughter was just sitting down listening to her jam play
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July 2023 by Anthony Kim
Aaron is an awesome rep with the best knowledge among all tmobile store reps that I've been. Highly recommend this store!!!
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May 2023 by Emmanuel Ezeoke
The latest gadgets are easily accessible here.
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February 2023 by STEPHANIE MAHEUX
Great Service !! Jairo is one of the most Best employee there! He's Great at his Job if you ever need help Go there ask for Jairo you'll get the best service ever!! He help me purchase my New Samsung 23 Plus ??
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January 2023 by Steven Hernandez 075
This place has bad service we came for help the manager said we had to do everything threw phone we asked him to change people on our account and he said to do it our self bad service
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December 2022 by Kassy A.
I love this T-Mobile. Always more than enough staff willing to help you! This last visit, I just came in to pay a bill and grab some AirPods, and the gentlemen I was dealing with was so helpful and so kind to my little one. Another staff member I didn't get names, unfortunately. But turned on coco melon for my little so she could sit and watch it. (She was running around) as kids do. So I thought that was so nice of him! So thank you T-Mobile team for going that extra inch for your customers!
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December 2022 by Tess, LA
Last Friday and Tuesday, we went to their store to trade in our old phones to take advantage of their promotions, Apple 11 to 14 and Samsung FE 20s to flip 4 5G for $400 off each and for 24 months prepaid payment. It was a smooth transaction. Thanks to Joey who really give his best and assistance. My kids were excited with their new iPhone 14s.
