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November 2023 by Missael gutierrez
Great place to workout but truckers don't come here unless you want be paying $4000 to get your truck out of the towing place. The security will call the tow truck even if you there just trying get a workout
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September 2023 by Phillip Goolsby
This place refused to stop charging my account. Being over 40 I decided to start building my body after devastating news from my physician, "Get busy getting healthier, or prepare for an untimely demise!" Most ppl my age are suddenly dying and to continue to live unhealthily is maximizing the negative factors of those potential odds. Needless to say, I started to utilize Planet Fitness, because post-pandemic hours for 24hr Fitness have largely been less than 24hrs. Making their membership less appealing at its monthly all-access price point. However, there was a silver lining. Planet Fitness is often referred to as Planet Fatness because they'd throw out fully fit or overly aggressive Fitness enthusiasts, in favor of those with fluffier and unconventional physiques, to work-out feeling less antagonistic and body shamed by those who'd flaunt their physical appearance shaming others who feel put off by such a display. Dubbing the establishment being in favor of fluffiness instead, and to dread the shred! I signed up in Milwaukee, Wisconsin while attending the Allen Bradley University directly in town. I'd run from my hotel and around the block to the gym.I burned as many calories over 1000 as I possibly could without passing out, and ran back, showered, and pass out for class the next day. This routine helped me sleep away from home and keep myself relatively fit in the meantime while away at school. Upon Graduation, I returned home to California near Rancho Cucamonga and looked for a local Planet Fitness to attend and continue the routine. I found it near Summit Ave and the 15fwy Northbound. I signed in and never went back a day since. Due to becoming a roving field installation engineer for the Waste Water Municipalities nationwide through Aerzen USA. I still work-out and use the gym wherever I go, it's just that now I use the hotel's gyms provided while abroad which is 90-98.999% of my schedule. When I was in Milwaukee this facility would automatically reject your membership if you held a BlackCard membership and didn't utilize the facilities on a regular. You had to sign in and also authorize your membership regularly or it would notify you, and shutdown your account and access to the club. Well, this California branch not only didn't notify you and bar your account, but they wouldn't notify you even if prices increased. It caught my attention when I was in Laurel, Kansas at National Beef a large $154 charge hit my account. To most this isn't large, but when it said Planet Fitness it seemed pretty darn large, For a gym membership I thought??? Something has to be wrong. I called them and it's pretty difficult to get customer support beyond the counter at the gym. I was told to cancel the membership from my banking establishment because there was no way to do it from their end. Eventually, I was able to get this leak blocked from my bank and disheartened by the establishment I had grown so proud to be a part of, Watch your accounts if you do decide to attend, and the best of luck in your journey to better health. Hopefully, your experience with them financially is better than mine, as your results in the gym, and life.
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August 2023 by Candice Boult
When I am able to drag myself out of bed to work out I love coming here. It's clean and there are plenty of machines so I have never had to wait long, but I think it would be more crowded if I went after work around 6pm. If I'm confused about how to use something I feel comfortable enough to ask, the staff is really nice. I didn't feel like I needed to get in shape before I started working out here, it has a "come as you are" vibe which I like a lot. It is also much less than I was paying for LA fitness and because I feel comfortable I actually want to go. I would recommend to anyone who just wants to get their cardio and weights in and go on about their day for a more than fair price. If you like all the spin classes and extra stuff this gym might not be enough for you.
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July 2023 by Judy Tran
Planet fitness is highly recommended for any type of service! Always there to help & assist with a friendly smile.
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July 2023 by Jacob R.
Fraudulent practices. Management does not care and does not want to be bothered.Was told I had to sign up at this location before canceling planet fitness membership for Anaheim location. I went into gym at this location letting them know I want to cancel my membership but was told I had to sign up there. we went through all the paperwork to transfer and then cancel membership but noticed months later I was still being charged. went through a month long process of calling the GM Andres, and his boss Patricia about what happened and how the mistake was due to one of their employees not fulfilling the cancelation. They kept insisting it was my fault and would not take responsibility or even meet me in the middle. I had to call over 10 times and leave 5 emails before I finally got to talk to Patricia. She didn't care at all and showed no empathy for the situation stating the same policy statement over and over again. stating I shouldn't even be talking to her that her GM should be able to handle this. proving that they are just passing me off from one person to another because they don't want to deal with it. Don't waste your money at a this gym. they have malicious subscription policies that always save the companies ass. multi million dollar company cannot make good by their mistake and refund a customer.
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July 2023 by David P.
First time being at the gym in 2-3 years... felt good to be back... so far this location is clean, well organized, the 2 ladies in the front who greeted me were nice and welcoming and surprisingly not that packed (I went around 230pm-3pm). I will definitely be coming back!
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July 2023 by Chauntay Duarte
Employees unhelpful. Never have paper towels stocked. I was given a deal to sign back up and then they tried to bill me 2 weeks later. Turned me away after taking my deposit and first payment. I regret signing up with them again. Scam.Update....the owner gave me an email that cannot help me with the account problem. Looking at the reviews this place has a lot of problems that the owner knows about and management does nothing. Ball is in your court
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June 2023 by Shawn L.
As a long haul truck driver I go to many different Planet Fitness's and this one is BY FAR the dirtiest one I go to. I've even brought it up to the crew multiple times and they still don't do anything about it. The owners of this franchise and the management should be incredibly embarrassed at how poorly this store is maintained. Completely unprofessional. Take some pride in your job and have some courtesy for the customers.
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June 2023 by Kristi - lovelifefit
I love this gym. The early morning staff is super amazing and friendly. Check out my experience at IG lovelifefit
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June 2023 by Ciara M.
I'm usually not one to leave reviews. So as I have become more dedicated to my fitness and actually been consistently going to this location for a month now 4 days a week. I can honestly say that THIS IS THE LOCATION YOU WANT TO GO TO! The staff is ALWAYS super friendly. Every time I have gone no matter what time or who's working I always get greeted as I check in and when I leave I'm always told to have a good day. The staff is always in a good mood and smiling. I've never experienced this location being dirty like some of the other reviews are saying. The layout is well spaced out and I always look forward to coming. Special shout out to Dana for always making me feel welcomed and making my experience here even better. It's nice to know that staff cares about their clients. I've even upgraded to the black card as I look forward to continuing my fitness journey here!
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April 2023 by Marcus P.
Kudos to the young men and women who work at this gym. They always greet you and thank you on your way out. Don't be misled by those using this site to gripe instead of providing a useful and honest review. Go see for yourself. You'll find a clean location with plenty of machines and weights to use, even during the busy hours, and all for $10 a month! Oh yeah and there's plenty of parking.
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April 2023 by Beth P.
This place deserves zero stars. The front desk "general manager" was unnecessarily rude to me. My son wanted to work out with me and I pay the extra fee for a guest and this guy won't let my 16 year old son in because my son doesn't have ID. He's home schooled and has no photo ID. There have been many other times he's joined me and worked out and not one word has been said until today. Terrible customer service.
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April 2023 by Faith Brown
The staff are nice, but the gym is dirty and has been for months. I visit other Planet Fitness locations and often see staff cleaning machines, floors, and mirrors. I've also seen cleaning crews. That doesn't happen at this location. Sweat stains, gum, hair, and dirt continue to build up on the machines. Huge dust balls are under certain machines in the weight area. The mirrors are dirty. It's obvious that Planet Fitness is not cleaning this location at all. Definitely time to switch gyms.04/20: Lowered to 1 star based on owner's response, which in no way states they will address the issue. Instead, I'm asked to once again share my concerns as if they don't already know what they are.
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April 2023 by Shawn Love
For my job, I go to many different locations across the US, which means I go to many different Planet Fitness’s. I have to say, I’ve been coming to this one for a few weeks and it’s by far one of the dirtiest I go to. I went in yesterday and trash and people clothes (underwear) were still in the same place from the day before. It never feels like it’s being cleaned. On top of that, the treadmills are terrible and they never have any kettle bells. This place really needs to step up their game and put some effort into the place.
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April 2023 by Skam Jam
hostile experience. employees were not very professional with helping solve the issue. definitely do not recommend this location as its very crowded and hard to even find a spot