-
April 2024 by Lenard Ferrari
My Visit begins with the most helpful Gentleman in Fontana location the custumer service is beyond belief extra ordinary Blake is the Man easy and so knowledgeable. I'm greatful for how penske take care of their client. Look forward doing more business with penske. A million Gratitude Mr Blake
-
October 2023 by Laura Jacomet
Rude, unprofessional and just down right mean. Won't go back if I can help it.
-
October 2023 by Mike SAINOS
Rented 26 foot truck tried to offer me 16foot truck .this is why I made the reservation. Had to drive further to get the truck , no customer service 4 inconvenience. It's already hard enough to move . Thx penske . ?.
-
July 2023 by Mikeynuts21
Great customer service, wide variety, convenient location and the prices will keep us coming back.
-
April 2023 by Jim Rosima
Over crowded with trailers taken to many spots, they are boxing in are trailer with there's, waited for them to move there's to get mine, no one showed up so I had to move it. Even night before trying get in the gates where closed.
-
February 2023 by Nick De La Cruz
This Penske has great techs there customer service is 5 stars thank you Esteban and Jose and the rest of the crew for trying to get me on the road
-
November 2022 by Mandeep Singh
Very bad service here
-
September 2022 by I am Ghost
First time in a Penske shop. One mechanic (I'm sorry because I don't remember his name) greeted me, explained me the check in procedure .After checking in on a screen, mechanic Francisco asked me what's going on with the truck.He fixed the problem , an easy job to fix, but pretty difficult to figure it out.Very polite and respectful people at this location, but what impressed me a lot, was their will to help, without waiting for someone to ask them to do something.
-
May 2022 by Richard R
I just dropped off a new 12' box truck here.The staff were super friendly and professional.
-
April 2022 by Nidal AkkeLah
Great location and plenty of happy faces
-
April 2022 by Jonathan R.
I'm a long haul trucker and trainer with a Penske leased tractor and trailer. I should have left this review long ago. There is only one great Penske. It's in Fontana CA. I have pretty much been to all of them and some are good, most ate ok and some not so good. The one in Fontana on Slover Ave is the only great one. They service you quickly, fix everything, and treat you with respect. I have been here for service maybe a dozen times because i would rather drive across the country to get fixed here than have my time wasted where ever i happen to be. Here is how you can tell in 2 seconds what type of Penske you are at. When you first pull up and talk to someone do they lead with how they cant help you this week? Is there 1 or 2 guys standing around the shop? Well if you pull up to the service bay in Fontana you will see 10 guys activly turning wrenches and someone with a smile on their face will walk up before you can get out to help you get signed in. Aside from that, they have quickly fixed everything thst every other Penske and a few dealerships said they couldnt fix. A lot of Penske's are experts at "can't", these guys are experts at fixing trucks and getting you back on the road again. Enough said...
-
February 2022 by Addison Russell
Bought a truck through these guys and I can say worst experience of my life. Flew out to get truck that was supposedly in the shop getting ready for pick up just to get there and it’s not ready! Finally get truck after almost 2 months of the original date for it to show up leaking oil. Get truck registered get first load and truck breaks down already in the shop. Wish I could give them zero stars.
-
February 2022 by md lg
My truck was there for 5 days. I inquired on how it was going, the PM was complete, but they draged there feet when it to the other issues. Ridiculous.
-
December 2021 by I am the Apostol
First time in a Penske shop. One mechanic (I'm sorry because I don't remember his name) greeted me, explained me the check in procedure .After checking in on a screen, mechanic Francisco asked me what's going on with the truck.He fixed the problem , an easy job to fix, but pretty difficult to figure it out.Very polite and respectful people at this location, but what impressed me a lot, was their will to help, without waiting for someone to ask them to do something.
-
September 2021 by Lloyd Reed Jr
Came to pick up a 2017 International Prostar and it wasn't ready to be used OTR. I flew into Ontario at 9am and spent almost 8 hrs trying to get the repairs done to a rental that was SUPPOSED TO be ready. It was basically washed and cleaned inside and fueled up and they called it good. There's a shortage of trucks during this time and I understand it, however when a person is PAYING HIGH DOLLARS for truck that cost more per month than a new truck ? they should JUMP to make things right. Before I left for another hotel stay, the AC system started blowing HOT air it just keeps getting better. They were supposed to have some go pickup the parts for the driver steering wheel controls. Well there shift changed and the information wasn't passed unto the next shift NOR did they even know I was waiting on the repairs. This too is unacceptable!
