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September 2023 by Homie-G TV
Please see pictures and videos for more details. This visit was on 9/2/23.* Up to 60% off (limited time)* Some clothing is 30% off* But 1 get 50% off deals on various clothing* Graphic t-shirts* Flannel shirts, sweaters, and jackets* Fitting rooms were clean* Staff was attentively working* Checkout line was quickWow! Just wow! I don't know if it's a normal thing here, but the sales were great. There were so many sales for men, women, and children. They have a vast collection. The store was fresh. Everything was in order and properly displayed. I would recommend this store.
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August 2023 by Brisa Dominguez
Love the store and the customer service
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July 2023 by Des T.
Leticia the "AM" was horrible I just left the Rialto ON and I noticed their prices were cheaper when I was checking out at North Fontana when I showed the cashier that I just left Rialto and my receipt how the same item was cheaper she called Leticiia instead of her price matching me she wants to argue with me that she can't etc..I have never experienced such poor customer service in over 20 plus years shopping ON, I told her cause you are in bougie north Fontana you guys are over charging people. I clearly showed her the receipt she wouldn't not price match cause they are over charging I asked her for number to corporate she gives me a number that goes in circles and I couldn't reach anyone! North Fontana has horrible service and is overcharging people I'll still with the Rialto one! You have lost a valued customer! Leticia needs to brush up on her customer service skills!
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April 2023 by Sheryl & Karl Farmer
I see my review from last night was removed. This store is the products of clowns and disgusting rude people.False advertisement and ASSUMPTIONS at its highest.When checking out I had the outfit in the picture. It rung up much higher than the display. REASON GIVEN: oh it’s a display / I can’t give this to you for $5 days Nataly as she balanced her check books.” I did not ask for the $5 price I mentioned the sign and the price there. This store had received my last purchased— I will no longer BUY Old Navy. RUDE EMPLOYEES & MORE
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March 2023 by Olivia Soto
Clean store, organized, and everyone was so friendly and helpful. Thank you....
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January 2023 by Mary Moorer
Didn't have what I wanted??? Out fo stock
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November 2022 by Corie A.
The store was not busy and there was no line when I checked in to pick up my mobile order. The first associate spent about five minutes looking for my bag which contained two childrens items. He could not find it and in the time span, a line of five or more customers had developed. The lead manager was on the sales floor watching the cash wrap and made no effort to assist him, despite the associate's clear distress in not being able to located my item. She tossed down the shirts she was refilling and walked behind the cash wrap and asked what the problem was. She said "here it is" and condescendingly gave the bag she had grabbed off one of the shelves to the associate. I already had out my id, he went to scan my pick up pass, never asked for my id but gave me the bag. I immediately refused to take the bag, as it contained a pair of women's shoes. I stated that wasn't what I ordered and the manager came back over and rudely stated that the order printed on their order is always correct and that I was mistaken. She then flipped the paper bag so I could see how it printed and she snidely said here's your order information. I matched her tone of voice and stated that if the associate had bothered to check my photo id, which I had out the whole time and they never verified in contrast to their stated policies, they would've seen it wasn't even the correct bag. The bag she had pulled belong to a person named Carrie, not me. The manager, in her haste to fulfill the order, grabbed the wrong bag off the shelf and then gave it to the original associate to then finish the order. The manager, once the error was pointed out, didn't apologize to either me or her associate, who she made out to be an idiot. She glared at the bag and the other associate, set her lips/mouth in a firm line, and then she stomped off to the mobile order shelf and they both began searching frantically. By this time I had been waiting for over ten minutes, and when they finally found it, they blamed another employee for placing it on the wrong shelf. Not once did the female manager apologize to me or her coworker, because she was the one who grabbed the wrong bag to begin with. I felt bad for the associate for having to work with someone like that. As a result, I will not shop that location again and I doubt I'll order from ON again. It's not worth the disrespect and rudeness for a pair of $5 leggings.
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November 2022 by Judi Prussak
Very friendly and helpful staff
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August 2022 by Mzz S.
Staff where very friendly and the options were plenty for both my husband, infant son, and my self. Though I do with the separated the clearance a little better but besides that overall would shop here again.
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June 2022 by Devil Dog
Good selection of clothes and good location.
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May 2022 by Monica Sanchez
I feel like this north fontana location is big in space but not stocked as much as other stores. They have a decent variety of items. What I did like about this store is they have lots of clearence.items and there is never a line to purchase.
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May 2022 by Giovanni Paras
Eric was Amazing! Thank you for being patient and helping us order our Christmas PJs!!!!
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May 2022 by Peggy Yingling
Superior customer service!I was approached by many associates to see if they could assist me with anything. Used my cash rewards...
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May 2022 by Linda Dades
Husband wanted jeans on special Saturday. Found 2 pair he liked.
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April 2022 by Dee's Plans
This trip was sort of our of necessity and on my route home this is the ONLY reason I went to THIS location... The associate who helped my daughter was nice and helpful but the cashier was a totally different story... and... she's the reason I probably WON'T go to this location again... Talk about someone who should look for another job NOT interacting with anyone whatsoever ????
