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June 2024 by joy woodard
They had a great sale and the salesperson was very personable and friendly
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March 2024 by Monick L.
I walk in, and immediately, Laura asks, "Are you looking for something?" I immediately let her know I had a return, and she asked if I had the receipt, but I couldn't remember if I had it in my purse. She began to explain if I purchased in that store. I said no, and she immediately said well you can't return, etc.. she was very Cady, rude and bothered. I walked around but was so upset about how she approached me when I walked in that I wanted to leave. Anyway, I purchased a few items. She was snapping towards me at the register. She realized I was not going to allow her to speak towards me in that manner, so I did get strong and firm with my answers. It was my first time at this location, and I was excited about it. Now I won't be returning because of her customer service. Definitely need to be pleasant and humble Kirklands in Jurupa Valley, their staff ladies are so welcoming, friendly, and helpful.
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August 2023 by Javier Rodriguez
Beautyfull place for decoration haose
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August 2023 by Kathy Freeman
Pricey but nice
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August 2023 by evelyn quintanill
The person who helped me is very rude and not at all friendly, even with my 3-year-old daughter, she never says thank you for buying there and it seems like it bothers her for going to the store to buy. Honestly I go for the very good and pretty items they have even though they are a little expensive but the truth is it is very unpleasant to arrive and be received that way
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July 2023 by T B
Had great customer service at the Fontana store
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March 2023 by Tricia V.
The women who work here are so rude and snarky. Go to another location to shop trust me.
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December 2022 by George L.
Great customer service. Mayra was very helpful and cheerful in handling my visit. I would recommend this location for shopping.
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December 2022 by Ale M.
The customer service at this store sucks! All the ladies are rude and not helpful. They always look at you with a suspicion look or bothered. When I call to follow up on a order, they placed me on phone for a long time and no resolutions. Worse experience, I don't remember this store being like this pre-Covid. So unfortunate!
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September 2022 by yesenia022
Love this location, the staff is always very friendly. Also, this Kirklands is bigger than some of the other locations I’ve been to.
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September 2022 by Stephanie C.
Staff was nice And helpful. I went in last week and had a sleeping baby on me. They offered to help me grab items and even put some in the back counter while I continued to shop! One even offered to help me load the car. I found some great deals and will definitely be back since there's so much more I want! Lol
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August 2022 by Cindy B.
Staff very rude. Not helpful at all as if you are bothering them. I will drive the extra miles to go to Eastvale.
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May 2022 by V C.
Staff is rude and not helpful at all. I would not recommend shopping at this location. I'd try another or just go to Home Goods. Never had a bad experience there.
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December 2021 by Brittney D.
I ordered something online and chose to pick it up. The website says that they do curbside pick up, but when I called the store to notify them that I was there they were very rude and annoyed that they had to bring my order out. I was in the parking spot directly in front of the front door, and waited for 30 minutes. I finally called again and the rude worker said that I needed to pull up right in front and wait in oncoming traffic in the busy shopping center. I did so, even though the spot I was parked I. First was actually much closer. Then she comes outside and tells me that she can't cross the crosswalk to my car and I needed to turn it around? It was probably again, another five steps for her. Bottom line, if your employees are going to be so ridiculous about bringing orders out, maybe you shouldn't advertise it on your website.
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November 2021 by theresa coleman
I was looking for a snowman hat that I saw online when I got there she said they weren't sure what they had it she went above and beyond looking in the back for the snowman hat impeccable customer service
